One Call Claims Reviews

Name: One Call Claims
Address: Unit 1, Carolina Court, Doncaster, Doncaster
Rating: 4.82

4.8 Rating 3,259 Reviews

97 %

of reviewers recommend One Call Claims

Company Reviews

Metrics

Info

4.8

Based on 3,259 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

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One Call Claims 4 star review on 22nd April 2025

Andrew Turner

One Call Claims 4 star review on 7th April 2025

Mr B Spence

One Call Claims 5 star review on 6th April 2025

Anthony

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a good experience. So long winded, complicated and time consuming. A claim process that is not fit for purpose, hours spent trying to resolve a ‘no fault’ claim. Been advised that that we failed to disclose information on renewal when no fault claim was submitted a week after renewal submitted! Advised that we were entitled to a hire car, then told we were not!”

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Posted 1 week ago

“AC3 was very professional and polite.”

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Posted 3 weeks ago

“Contact was polite but promised to call me back to advise on hire car allocation and she did not. I’m calling daily to try and get a car hire!”

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Posted 3 weeks ago

“I had a call today with GD2 shout my claim, the lady was very helpful but I am very frustrated by the process of getting my car repaired after the initial contact with your call centre. I had to make further contact with you to see how my claim was progressing! I had to then find out that I just had to book the repair with you but I was the one doing all the chasing. I would appreciate a call from Yoga insurance to discuss my claim. Not happy at all with the claims process.”

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Posted 1 month ago

“Call handler was good. However, service to date since claim has been rather haphazard. Was originally told car was being collected Monday and being taken to OM Centre in Southend and hire car arranged. Subsequently got a call only today to say that was now cancelled. It was then passed through to third party, Auxillis. But I later found out that the person earlier instructing them made a mistake and sent through the request to them for a hire car only and not for my car to be actually repaired. Had to speak to One Call again, and Auxillis, several times in fact, including having to go through the whole accident events as well. All in all I have spent over two hours on the phone sorting this out today alone, along with an hour and a half on Tuesday when the accident happened, all for a no fault claim! Not impressed with One Call at all!”

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Posted 1 month ago

“Waiting for a courtesy car on a non fault claim is not satisfactory.”

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Posted 1 month ago

“Was told i would be put through for recovery but that line stated they were closed”

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Posted 2 months ago

“First agent couldn’t answer my query and seemed more interested in requesting I complete a survey. Transferred me to someone in Engineers department that didn’t turn up. Back to the start…”

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Posted 3 months ago

One Call Claims is rated 4.8 based on 3,259 reviews