One Call Claims Reviews

Name: One Call Claims
Address: Unit 1, Carolina Court, Doncaster, Doncaster
Rating: 4.80

4.8 Rating 11,937 Reviews

96 %

of reviewers recommend One Call Claims

Company Reviews

Metrics

Info

4.8

Based on 11,937 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

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One Call Claims 4 star review on 22nd April 2025

Andrew Turner

One Call Claims 4 star review on 7th April 2025

Mr B Spence

One Call Claims 5 star review on 6th April 2025

Anthony

Anonymous

Anonymous // 01/01/2019

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“Repair was fully covered by one call. The Repair centre kept me updated with price, parts and all other information. Easy and quick. Would recommend.”

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Posted 2 months ago

“We have nothing but praise for the way our clim has been dealt with. The gentleman with the user name MY7 was very thorough and thoughtful. As a female claiming for the first time I felt very relaxed and confident using one call insurance.”

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Posted 2 months ago

“Kyle (KG3) was very helpful today and kept things very straightforward. Thank you for your help, Kyle. My experience of Onecall overall has not been good however.”

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Posted 2 months ago

“I have been treated with care and empathy nothing was to much trouble everything that has been dealt with was transparent and clear all assistant have been so kind and understand full knowledge in there field off work and an asset to the company”

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Posted 2 months ago

“Very helpful and polite conversation I had with SA3 a credit to your company”

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Posted 2 months ago

“I would just like to say thank you for your kindness and your polite manner. When faced with a problem it’s lovely to have someone who is understanding at the other end of the phone so thank you.”

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Posted 2 months ago

“The service was excellent from the lady this morning and she was very pleasant.”

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Posted 2 months ago

“Great Service well spoken 100%”

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Posted 2 months ago

“Happy and friendly good service so far Sm1”

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Posted 2 months ago

“The service i recieved was excelent. I have been with one call for many years, and have always them very helpful no matter what the problem.”

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Posted 2 months ago

“I was a little unsure as to whether to go direct with the insurance company or with the approved claims management company. I opted for the latter and was very happy with the process. The initial submitting of the 'no fault' claims details was quite long, over an hour but the customer service lady was very professional and thorough. At the same time she organised a hire car and the collection of our car for repair, this was completed within 3 days. Once the car was removed for repair I was called by Mathew (MJ2) who was our point of contact for the rest of the claims/repair process. Mathew called twice a week to keep us updated with the claim, he always called on the day he said he would call. He was very friendly and professional, it was very reassuring to be kept in the claims process loop. I found the process seamless from initial contact to settlement and would definitely recommend this service.”

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Posted 2 months ago

“Really friendly helpful claims lady.”

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Posted 2 months ago

“Very slow process. Call handler was very polite, but "system updating" seemed very slow”

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Posted 2 months ago

“My claims handler JP2 was polite, helpful and very patient taking time to reassure and explain everything.”

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Posted 2 months ago

“Really stressed when I called got a wonderful lady DT3 lots of questions ect took about 20 minutes to complete, answered all my questions when I didn't understand finished that call stress free feeling relaxed now”

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Posted 2 months ago

“Easy to talk to and answers to my questions very quick and detailed. Many thanks”

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Posted 2 months ago

“Being my first ever claim I was super nervous and the lovely lady who goes by username BL3(sorry I was too traumatized to remember the name she gave me at the start of the call), made me feel at ease and explained everything to me clearly, checking I understood the information. She advised me of next steps and ensured i wrote down what i needed to.”

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Posted 2 months ago

“Jordan was excellent with me over the phone, he made me feel very confident that my claim would be dealt with with the best possible outcome for me.”

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Posted 2 months ago

“Helpful and efficient. Clear process and very empathetic”

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Posted 2 months ago

“The lady on the phone was very helpful in explaining all what was going on with my vehicle, this was SM1 very cheerful lady. Regards Barbara Thank you”

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Posted 2 months ago

One Call Claims is rated 4.8 based on 11,937 reviews