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One Call Claims Reviews

4.8 Rating 11,876 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,876 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

Write Your review

One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
Friendly,caring and supportive service. It was great to be able to ring and speak to a call handler easily, it made me feel confident in the process. Thank you.
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Posted 2 months ago
HB1 was supportive and understanding following an error made by my wife which has resulted in a claim
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Posted 2 months ago
TG2 was very helpful today. Explained things clearly and made me at ease.
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Posted 2 months ago
I was very satisfied with my conversation with DT3, she explained everything very clearly, I was still a bit shaken so I wasn’t taking everything in so I did keep having to ask to repeat some questions,
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Posted 2 months ago
Great service from, quick and friendly BS1 and NJ1 Thankyou
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Posted 2 months ago
Very polite, excellent response
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Posted 2 months ago
I spoke to agent DT3 today regarding a claim . Extremely polite and helpful . Would highly recommend using their service .
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Posted 2 months ago
The agent was very professional.
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Posted 2 months ago
Excellent customer service. Thoughtful considerate and very helpful.
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Posted 2 months ago
Caller organised hire car. Simply and straight forward. Nice cheery friendly & helpful call handler. By the way text link didn't work. Had to go via e-mail,
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Posted 2 months ago
Explained everything clearly and then put me through to AXA claims.
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Posted 2 months ago
Contacted today by AG8 ,guided me through process ,was a great help and knew what she was talking about ,called back when she said she would ,which was great ,wish all calls were that good !
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Posted 2 months ago
Maisie was a great help, very efficient, polite and has gone out of her way to get my repair sorted as quickly as she can.
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Posted 2 months ago
First call & all questions answered! Just hoping everything is sorted for my claim too as easily!
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Posted 2 months ago
Great communication
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Posted 2 months ago
From the outset OneCall claims were first class but when things go wrong in our case they are very little help. As we are 30 miles from the repair garage they delivered a loan vehicle on a loader and collected ours. When the vehicle was returned to us the accident damage was repaired satisfactory but the rear view camera was not working properly. They say it is not their fault as the work was done on the opposite end of car. They did clean the car which I think the problem arises, either water in camera from a pressure washer or cleaning chemicals on the lens. We could only get an email for the repairers as their line does not accept incoming calls for customers. They said they would investigate the problem but this time it is expected for us to make the 60 mile round trip.
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Posted 2 months ago
MP4. Was very helpful on the live chat. Prompt response. Dealt with my query quickly and efficiently.
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Posted 2 months ago
Tonight was extremely friendly, very efficient and helped very quickly. No issues whatsoever. An excellent customer service person
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Posted 2 months ago
Mireille was very efficient and helpful today MP5
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Posted 2 months ago
Excellent service, pleasant & quick response.
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Posted 2 months ago
One Call Claims is rated 4.8 based on 11,876 reviews