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One Call Claims Reviews

4.8 Rating 11,480 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,480 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

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One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
Excellent friendly call handler. Dealt with my call efficiently. Thank you
Helpful Report
Posted 1 week ago
Very happy with the help and advice I received
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Posted 1 week ago
Call was dealt with very efficiently.
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Posted 1 week ago
Needed to know cost of a claim from 4 years ago which I thought was going to be a nightmare. Had a live chat with JT4 and she was extremely efficient and provided the information I needed without any problem whatsoever.
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Posted 1 week ago
The young lady I spoke to today was very nice. Understanding and thorough. Very professional.
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Posted 1 week ago
Called one call insurance about a third party claim. where your customer service representative (Daisy) asked me for information which by the end of it made me feel relaxed, very polite agent good for you having her on the ONE CALL INSURANCE team.
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Posted 1 week ago
Very helpful and accomodating
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Posted 1 week ago
Very helpful service from KK2
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Posted 1 week ago
SA7 sorted my enquiry, polite and pleasant.
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Posted 1 week ago
For a Company called "One Call Clains", I'm finding it anything but "one call". I've tried to follow up on my claim made on 31/12/26, and have yet to speak with the same handler. This has meant repeating all the information each time, using up to 5 minutes of MY call time, as the handlers appear unable to transfer me to the correct department. I'm now beginning to wonder why I paid extra for the Platinum Policy, when it appears to offer no benefits with claims being handled by any single person?
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Posted 1 week ago
Stephen was so polite and helpful with my query on my vehicle that had been damaged by another driver
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Posted 1 week ago
SM1 was very informative, courteous and professional throughout the conversation.
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Posted 1 week ago
The call handler was polite perfect in conversation and very explanatory. She could not do enough to help absolutely brilliant at her job and very forthcoming with information on my file, very grateful.
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Posted 1 week ago
MP4 checked my file and after about 8 minutes gave me a phone number to call
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Posted 1 week ago
Very helpful and east process.
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Posted 1 week ago
Short queue, clear and precise help
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Posted 1 week ago
Claims call with SA3 was easy and hassle free went through everything step by step .
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Posted 1 week ago
Cb3 was really helpful and patient with me during my call.. so far they have all been great ..
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Posted 1 week ago
very helpful and friendly staff, the member of staff has a reference name of CG2.
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Posted 1 week ago
The lady explained everything very clearly, took time to answer my questions which was very helpful the username was SM1 tyvm
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Posted 1 week ago
One Call Claims is rated 4.8 based on 11,480 reviews