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One Call Claims Reviews

4.8 Rating 11,824 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,824 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

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One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
Agent was very helpful and friendly
Helpful Report
Posted 1 month ago
The agent MP4 was very polite and helpful when I enquired about the progress of the repairs to my car, I am very satisfied with his service.
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Posted 1 month ago
The chat was very quick and informative. MP4
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Posted 1 month ago
Thanks again to the one call team for all their support. CB3 was really helpful in resolving my queries which gave me the reassurance I was looking for.
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Posted 1 month ago
Called to book car repair, staff member was extremely personable and helpful, explained the procedure very clearly and thoroughly. Great service
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Posted 1 month ago
I had a small accident, (not my fault) recently and One call have been absolutely brilliant from start to end. JP2 was so helpful, informative and I knew exactly what was happening, from collecting of my car, delivery of hire car and progress of repairs, call ensuring I was ok.... thank you
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Posted 1 month ago
Had a very nice man to help me today, explained everything fully so u understood everything. Thank you TS6 Also thank you to M H 7 for taking me through mh claim process thank you both
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Posted 1 month ago
Jm2 was my contact and could not have been more helpful pleasant explained everything so I could understand excellent customer service 👍🏻
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Posted 1 month ago
Spoke to Tommy (TS6) and he was very understanding and patient with me. I havent made a claim before and there was a lot of information to take in, all a bit to much but Tommy helped me to understand it all and kept asking if I had any queries. At the end of the call it was totally clear as to what I had to do next so thank you very much
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Posted 1 month ago
Good service, however wasn’t asked if I had time to take the call, particularly as it was on a Sunday, when I was with my family.
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Posted 1 month ago
I was very happy with they way KG4 handled my claim. Very helpful and courteous. Thank you.
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Posted 1 month ago
I was very pleased with the way Claim Handler BL3 handled my initial accident report.
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Posted 1 month ago
Very very happy so helpful!
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Posted 1 month ago
The price is good and the customer service is fair
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Posted 1 month ago
My handler CN3 conducted the whole process very clearly
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Posted 1 month ago
Very helpful representative on the phone. (CN3) friendly and explained the process well. Happy with outcome.
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Posted 1 month ago
Very happy with the advice and help I have had so far, very efficient, things seem to be done very quickly!
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Posted 1 month ago
Very helpful lady. Made me feel less worried about it all
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Posted 1 month ago
JM2 took my call after my stationary car was damaged by an Amazon van driver. JM2 was professional throughout and answered my questions as they arose throughout the call. I am glad that my insurers use One Call Claims as they are able to deal with claims very efficiently. It did take a while to get through to be answered on a Sunday, but I realise that’s because they are very thorough and professional during the claim call and all the details have to be covered which takes time.
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Posted 1 month ago
Our call was dealt with quickly and efficiently and the person on the other end of the phone was patient, respectful and extremely helpful. The person's reference was TS6
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Posted 1 month ago
One Call Claims is rated 4.8 based on 11,824 reviews