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One Call Claims Reviews

4.8 Rating 11,824 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,824 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

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One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
RT4 Reece was very helpful and understanding. I have not had any claims for decades so it was all new to me! He explained issues I queried clearly and was patient with me allowing me time to think and digest all the terms and technicalities he was mentioning as part of the claims reporting process. Thank you very much for your suppor Reece. I will continue with One Call claims for my no fault incident! Ana
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Posted 1 month ago
Charlie (CB3)was very efficient and extremely helpful
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Posted 1 month ago
Forwarded my call, very easily sorted. However, line is not open as far as I cannot make out, on a Sunday. Might be good for the call handler to be aware of availability of the service.
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Posted 1 month ago
Friendly and helpful.
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Posted 1 month ago
Very helpful. Lovely natural manner. Thank you TG2
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Posted 1 month ago
Very slow process im without a car and cant get courtesy car till Monday when offices open.. I work weekends and im send employed carer so I've lost income needed to pay bills as im single mom
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Posted 1 month ago
Really nice and polite and very very helpful
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Posted 1 month ago
KK2 was very friendly and helpful. He answered all of my questions and provided all the details I needed, especially as this is my first claim. I really appreciated his clear guidance and support.
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Posted 1 month ago
Accident April car back August with faults. Been back 3 times now and looks like it is going to be returned with 2 unresolved faults. One being Tyre Pressure System needs recalibrate. They previously reset it which didn't work. Waited 9 weeks on replacement Tyre pressure monitors only to discover doesn't have these @ Someone pressed reset so fault no.longer shows and then say have test driven and fault not showing so can't resolve. The warning will return in due course as it has twice before. Also one electric windows not working, but they say may not relate to accident. Don,'t think it has been fixed. Was promised call with update Welll it worked before. So answer tell us car is ready for collection even though NOTHING HAS BEEN FIXED. Had to give 1 star to proceed review as didn't have -10
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Posted 1 month ago
Extremely helpful and knowledgeable staff TP8 and NM1
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Posted 1 month ago
Very polite and helpful, thank you TG2
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Posted 1 month ago
Excellent friendly customer support
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Posted 1 month ago
Lovely personality and very helpful, made it all very easy and efficient for me
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Posted 1 month ago
NE1 was exceptionally fantastic, put me at ease & very professional. CM1 was also spot on, friendly & efficient. Excellent team
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Posted 1 month ago
Covered all the areas of concern was led through the process in a clear and helpful manner
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Posted 1 month ago
Happy and helpful customer service
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Posted 1 month ago
GS1 was very polite and put my mind at ease. Thank you
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Posted 1 month ago
Very professional and helpful 👏 in handling my claim complains.
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Posted 1 month ago
The service was top class and very helpful and freindly
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Posted 1 month ago
I initially thought TW6 had arranged collection of my car this evening having been let down by Carport today. Unfortunately my car has not been collected as promised. Whilst this might have been out of TW6's control this should have been communicated to me. It would be worth remembering a satisfied customer might tell 2-3 people, but a dissatisfied customer will tell 10-12 others!!!!
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Posted 1 month ago
One Call Claims is rated 4.8 based on 11,824 reviews