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One Call Claims Reviews

4.8 Rating 11,639 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,639 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

Write Your review

One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
Really nice friendly and efficient I found her easy to discuss things with and she was very helpful
Helpful Report
Posted 4 weeks ago
The help I received from MB5 was supportive and efficient and carried out in a very friendly manner.
Helpful Report
Posted 4 weeks ago
Call handler CI6 was friendly, helpful and professional during my initial call. Thank you.
Helpful Report
Posted 4 weeks ago
My claim handler (TB7) processed the claim swiftly and professionally with minimum fuss. An explanation of the process was provided and the information given was clear and concise.
Helpful Report
Posted 4 weeks ago
EB3 was very helpful and patient, she also explained the details Thank you
Helpful Report
Posted 4 weeks ago
Eb3 was very clear and professional
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Posted 4 weeks ago
EB3 - balanced, well paced, courteous and understanding. Well done.
Helpful Report
Posted 4 weeks ago
My call handler was very sympathetic and kind. She was very thoughtful and thorough. Great customer service 👍
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Posted 4 weeks ago
Fantastic advice, prompt response and dealt with my situation professionally and listened to what I said!
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Posted 4 weeks ago
Very helpful and explained well
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Posted 4 weeks ago
Once spoken to humans my claim is being dealt with promptly..and hoping to get a courtesy car tomorrow or Thursday. Thank you to JM2 early this morning for prompt work and patience with me not being able to answer his questions. And just now to BS1 for taking my driving licence details and sorting paperwork for a courtesy car. Hope everything going forward is as easy. Thank you
Helpful Report
Posted 4 weeks ago
Explained process and what happens next
Helpful Report
Posted 4 weeks ago
Stephen (SA7) was very patient with me as we had trouble with a payment link. Everything was sorted satisfactorily!
Helpful Report
Posted 4 weeks ago
Daniel ( DW7 ) was very helpful, easy to talk to and professional
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Posted 4 weeks ago
JH1, or Jake, was very helpful in trying to get my claim sorted. He’s the most helpful person that I’ve spoken to
Helpful Report
Posted 4 weeks ago
SF4 has gone the extra mile these last two days, everyone we have spoken to had been helpful and polite however SF4 has been extra helpful in resolving my claim and moving it forward. Thank you.
Helpful Report
Posted 4 weeks ago
First time iv ever called an insurance company didn't know what to do put a ease straight away everything was done for me. I just had to answer questions excellent service felt a lot better.
Helpful Report
Posted 4 weeks ago
Really helpful service from TB7. Comprehensive and responsive in gathering and understanding what had happened in my incident
Helpful Report
Posted 4 weeks ago
Jaimee was really understanding and compassionate, thank you for making the process easier for me as I was still quite stressed by the whole thing. You were great x
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Posted 4 weeks ago
AC3 Was very helpful and helped me deal with the problem. He also advised me on the next steps and what to expect.
Helpful Report
Posted 4 weeks ago
One Call Claims is rated 4.8 based on 11,639 reviews