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One Call Claims Reviews

4.8 Rating 3,259 Reviews
97 %
of reviewers recommend One Call Claims
4.8
Based on 3,259 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
100%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

Write Your review

One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
The help I received via the online chat with MP4 was very helpfull in helping me fill in the claim form
Helpful Report
Posted 2 days ago
SE2 called us. He was very helpful and understanding of our situation. He advised us of our options and clearly explained the next steps.
Helpful Report
Posted 2 days ago
Everything was explained clearly. Thank you
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Posted 2 days ago
Have been using One Call insurance for many years, but never had to make a claim before. Found everyone I spoke with very helpful & friendly during the process. Today spoke with EC2 regarding delivery of my vehicle after repairs completed. Despite the terrible connection & her having to call me back EC2 was extremely helpful & friendly & we managed to have a laugh regarding the bad connection. Thank you
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Posted 2 days ago
Excellent service, the customer service staff member explained clearly and summarised what was said at the end.
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Posted 2 days ago
I have received a call from NJ2 he was very helpful and polite, he explained every thing to me in a perfect way. He is excellent.
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Posted 2 days ago
Very professional and polite
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Posted 2 days ago
Very helpful and patient.
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Posted 2 days ago
I am not computer savvy I find trying to contact you extremely difficult it would be very helpful to actual speak to an advisor in person . I actual didn’t want to continue with your company on my renew date because of this but unfortunately I’m in the middle of a in going claim otherwise I would have used someone who I can speak with for assistance
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Posted 2 days ago
This call was a pleasure. Very lovely lady and was caring of my views throughout. Arrangements all sorted. This lady is a credit to the company 👍🙏❤️
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Posted 2 days ago
Customer service has been brilliant. Kept me posted at all times.. I felt O C motors were absolutely professional helpful & explained fully put me at ease. Delivery of hire car was on time and driver friendly perfect gentleman explained everything about hire. Car. I did have to dry clean stains on drivers seat which I didn't see on delivery paper was cover them. I returned car in perfect condition full valeted and polished better than when I got it as the windows were not clean windscreen was not clean. Man who delivered my car back was very friendly on time and perfect gentleman. Can not fault O C motors.. I was disappointed I could not claim for my tom tom and digital tyre pump. As I don't have receipts they were presents from mother who passed away. Thought my insurance covered my personal things in car. Also tyre that has been damaged and insurance would not cover this . Other tyres are now low and am worried as they were fine B4 accident & theft?
Helpful Report
Posted 2 days ago
call was handled by RO2 and was very helpful and sorted everything out. the only downside was the automated voice with instructions that should be amended
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Posted 2 days ago
Call handler was friendly and professional and the service was quick and efficient.
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Posted 2 days ago
Very quick and helpful
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Posted 2 days ago
SE2 made this claim so easy to deal with he was helpful supportive understanding and very professional. ten stars for customer service
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Posted 2 days ago
Fast and efficient
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Posted 2 days ago
I went on Live Chat to get information/help, I got Marc on the chat right away, he gave me the info I needed. Very quick and helpful service from MP4
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Posted 2 days ago
SM1 extremely helpful and answered my query fully and efficiently
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Posted 2 days ago
MP5 was extremely helpful and answered my query fully and efficiently.
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Posted 3 days ago
MP5 was extremely helpful and answered my query fully and efficiently.
Helpful Report
Posted 3 days ago
One Call Claims is rated 4.8 based on 3,259 reviews