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One Call Claims Reviews

4.8 Rating 11,729 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,729 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

Write Your review

One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
Friendly when listening to and taking facts of my claim and took the time to explain the process.
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Posted 1 month ago
Professional and efficiently got through the admin.
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Posted 1 month ago
Really good service, made everything really easy. My main reason for the 5 stars though is for Saskia, she was so nice and helpful but also very personable and reassuring. Made a terrible event as pleasant as she could and makes me feel like I am in safe hands.
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Posted 1 month ago
MH9 Very polite and efficient.
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Posted 1 month ago
Call hander BS1 extremely knowledgeable and helpful. Unfortunately One Call Claims were unable to satisfy my requirements for all of the services offered. Too slow in arranging replacement vehicle and pickup for repair..
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Posted 1 month ago
NJ 1 was very helpful and informative.
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Posted 1 month ago
NZ1 so helpful and explained clearly every step I had to take
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Posted 1 month ago
I spoke to LV5 on 26/11/25 he did not keep all my details so had to repeat everything again on 28/11/25 at 14.54pm (did not get their name) they hung up. I then rang back @ 15.49pm and spoke to DB8 who assures me they have now been uploaded and kept. I also received 15 e-mails between 16.08pm and 16.14pm requesting the same information I had already given LV5 and DB8 (I would class this as harassments)
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Posted 1 month ago
KG3 Very helpful and efficient. Made the process very eady.
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Posted 1 month ago
Hayley (HB1) did a great job of guiding us through the claims process and answered all our questions.
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Posted 1 month ago
Very efficient service received from EC2
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Posted 1 month ago
CM 9 Was very helpful and please there are things went
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Posted 1 month ago
I had to contact One Call today as I had to report a collision,Jw1 dealt with my call,I was happy with his professional manner in which he processed my call leaving me at ease and stress free thank you for your help JW1.
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Posted 1 month ago
TW3 was extremely helpful and their telephone manner was impeccable. I felt thoroughly reassured throughout and the information provided was clear and easy to understand.
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Posted 1 month ago
Really friendly and helpful TW3
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Posted 1 month ago
Dealt with efficiently and courteously. Thank you.
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Posted 1 month ago
The customer service lady was very helpful thank you.
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Posted 1 month ago
Easy to follow even for me ,well done Dan (DD5)
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Posted 1 month ago
Very quick on repair after just a couple of days, have not faulted all the contacts. SA7 impressed.
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Posted 1 month ago
Quick and easy. I was made clear as to my options although I can’t believe my car is running ok after being in a flood. The caller RD1 made it clear as to what I could now do with the car
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Posted 1 month ago
One Call Claims is rated 4.8 based on 11,729 reviews