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One Call Claims Reviews

4.8 Rating 12,098 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 12,098 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

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One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
EC2 was amazing and systematically dealt with my queries and questions on a difficult case as my car had been written off in the first instance only to be later evaluated by enginners as repairable by the engineers after they saw the damage and corrected the mistake. I had been told to send off the log book to DVLA etc and expected a payout. A couple of weeks later the engineers looked at the photos I'd sent and said the car could be repaired. They had to find my car and then get it repaired. EC2 (she) was great, polite, effecient, responsive and supportive through a difficult process -5 stars. Communication between the engineers and the rest of the process seems poor and the cause of problems, wasting time and money -1 star. I have another week or more to wait for the repair. She acknowledged it had been a bumpy ride and said sorry. Which meant a lot.
Helpful Report
Posted 3 months ago
Thank you for you compassion and knowledge. I’m very grateful for service offered.
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Posted 3 months ago
Courteous response and all aspects of booking my car in for repair was explained by the call handler AC3 - thank you.
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Posted 3 months ago
Very helpful young man, dose what it says on the tin as they say. Got through everything needed…….
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Posted 3 months ago
Very helpful lady, answers all my questions
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Posted 3 months ago
Easy to get through to the right person who was polite and helpful in processing my claim.
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Posted 3 months ago
The call was very well managed, options easy to choose to speak to the right person, and all process very clear and efficient. Great work.
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Posted 3 months ago
Enquiry quickly sorted
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Posted 3 months ago
Ran though my claim answering all my questions! Excellent service
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Posted 3 months ago
Prompt and Efficient Interactions and advice with AC3.
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Posted 3 months ago
Good service
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Posted 3 months ago
The fact I could get a hire car sasskia (SM1) could only hold for 10 min unfortunately. Tried to get in touch with my son to take me through as he is at work couldn't get him.
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Posted 3 months ago
Very helpful and polite, got through everything correctly as far as I know……………….. ………
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Posted 3 months ago
Cb3 dealt with my enquiry with charm and efficiently ! No question was too much to answer and he was so polite! Great experience
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Posted 3 months ago
I spoke to young man. R T 4. He was really helpful and patience with me. Excellent service.
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Posted 3 months ago
The service I received from HW6 was very clear polite and helpful.
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Posted 3 months ago
The service provided was the best I have ever received I would recommend it to all my friends thank you ever so much kg3
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Posted 3 months ago
Good communication with user number MB5. Very helpful.
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Posted 3 months ago
spoke to CA4 Very nice and polite and very helpful
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Posted 3 months ago
AC3 Was very helpful, thank you
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Posted 3 months ago
One Call Claims is rated 4.8 based on 12,098 reviews