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One Call Claims Reviews

4.8 Rating 11,694 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,694 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

Write Your review

One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
Helpful and provided all the information I needed
Helpful Report
Posted 1 month ago
SA7 was a very helpful and it would appear to have resolved the problem of waiting for a hire car... Thank you much appreciated 👏
Helpful Report
Posted 1 month ago
The young lady was very clear in what is going to happen
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Posted 1 month ago
Very professional call. Good service.
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Posted 1 month ago
They reacted quickly, provided a hired car, and sorted the claim quickly and without discussion. The customer service agent KG3 was very helpful and polite, and provided the information I needed very professionally.
Helpful Report
Posted 1 month ago
This is the first time that ive had to use one call, so far they have been very imformative about next steps and have always called back when they sau they will, let hope the repairs on my vehicle go the same way.
Helpful Report
Posted 1 month ago
Chatted with Maxine (MH9) today. Was polite and helpful. Query was answered in good time.
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Posted 1 month ago
Great customer service
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Posted 1 month ago
Efficient and friendly
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Posted 1 month ago
AA5 showed great patience in navigating me around my claim. Was very pleasant and helpful. SA7. Quick to arrange car hire and collection of my vehicle for repair. Very helpful and polite.
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Posted 1 month ago
RT4 was very knowledgeable and helpful.
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Posted 1 month ago
After a slightly difficult start my progress with one Call seems to be improving. A very good discussion yesterday afternoon was followed up by a second very good progressive conversation with EC2. She was professional, immediately struck up a conversational rapport and explained and organised the next steps very clearly, professionally and efficiently. As per yesterday's conversation I was impressed with her manners and effectiveness and she was a pleasure doing business with.
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Posted 1 month ago
MH9 I expected à long wait so was plea surprised when Maxine answered queries very quickly. Her manner was helpful and courteous at all times. Thank you
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Posted 1 month ago
S66 was very clear in what they wanted to know. They made the process painless and were easy to deal with
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Posted 1 month ago
The initial service by Charlie was excellent, subsequent calls were all handled professionally. The claim forms however were poor and confusing which led me to choose another organisation to handle my claim
Helpful Report
Posted 1 month ago
Customer service was very helpful today. Not sure why my car having been repaired was unable to be delivered back for a further 5 days, and why they are called One Call baffles me, I've had many calls to and from over this whole process
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Posted 1 month ago
Extremely helpful, in what was a very stressful time
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Posted 1 month ago
Very helpful and professional. Thank you.
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Posted 1 month ago
Still waiting to hear about a courtesy car. after accident & my vehicle still hasn't been assessed
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Posted 1 month ago
Lovely lady I gave my statement quickly and efficiently
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Posted 1 month ago
One Call Claims is rated 4.8 based on 11,694 reviews