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One Call Claims Reviews

4.8 Rating 3,320 Reviews
97 %
of reviewers recommend One Call Claims
4.8
Based on 3,320 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
100%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

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One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
The customer service dealing with my no fault claim is outstanding from One Call. I have made 2 calls now and the agents who have been dealing with me have been very efficient. User name SA3 today was very helpful and courteous
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Posted 1 week ago
Helpful clear instructions.
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Posted 1 week ago
Many thanks to Joe (JW1) for sorting out my claim - especially for his patience !!!! He's a superstar
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Posted 1 week ago
You only realise how good your insurance is when you make a claim. On Friday, before a Bank Holiday, an idiot ran into the side of my wife's car whilst she was stationary. We rang the claim line and the agent (AD9) was excellent, she took all the details and even called one of the witnesses to confirm they would give a statement. During the call, she realised that she could not get us a replacement car that day and so she passed us to one of their partner organisations who could assist quicker. She always explained what she was doing and transferred us through the phone so that we were always aware of what was happening and not having any delays. Excellent service, thank you very much.
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Posted 1 week ago
The operator LH5 was very patient,caring and helpful explaining the procedure thoroughly for me, giving me confidence that my claim would be dealt with efficiently.
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Posted 1 week ago
The operator LH5 went through things with both my daughter and myself with thoroughness, curtesy and kindness. I was very shocked by the accident, but he did his best to make things as easy as possible.
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Posted 2 weeks ago
CN 3 dealt with my claim very efficiently despite my deafness and me having to repeat things. Many thanks for your help.
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Posted 2 weeks ago
RE4 very helpful
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Posted 2 weeks ago
Advisor CN3 was very helpful and explained everything to me clearly. Thank you for your help.
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Posted 2 weeks ago
You were very helpful and clear Happy
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Posted 2 weeks ago
Your agent SS6 was very helpful and explained what to do in very understandable and pleasant way Thans to her for my assistance
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Posted 2 weeks ago
My call was answered very quickly. A lot of information to take in but it was explained well and any questions and concerns answered politely and patiently.
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Posted 2 weeks ago
Process was very easy and rep was very helpful
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Posted 2 weeks ago
Great technology. TG2 was Very helpful, polite and friendly.
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Posted 2 weeks ago
AD9 was very helpful and informative about what the best thing for me to do to claim on an accident I had
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Posted 2 weeks ago
HW8 was my call handler today. Very helpful, patient and professional. I would definitely recommend the service to others. Thank you!
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Posted 2 weeks ago
nice person LH5
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Posted 2 weeks ago
I was really pleased with the way one Call handled my call to them. They were patient and understanding. Explanations were read out to me. Customer service wad excellent.
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Posted 2 weeks ago
The service was very helpful, and made me feel relaxed, they were very understanding. HW8 was very claim and polite on the phone, made me feel better after the accident I've just had, I would recommend them to any one. It was so much easier than I expected, 5 stars from me
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Posted 2 weeks ago
The One Call staff on the phone were so friendly and helpful, very clear and easy to understand. They made me feel very relaxed after being involved in a minor road incident and they made the whole process easy for me which was great. Hope this company offer me a good insurance quote on my next policy (ha ha) as would like to stay with them because its comforting to know if something does happen these guys made everything simple and straightforward. Defo 5 stars from me
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Posted 2 weeks ago
One Call Claims is rated 4.8 based on 3,320 reviews