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One Call Claims Reviews

4.8 Rating 11,586 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,586 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

Write Your review

One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
polite, friendly and very helpul
Helpful Report
Posted 3 weeks ago
Just spoken to Holly. It was very informative and she was absolutely professional and helpful. 1st class service.
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Posted 3 weeks ago
TW3 was excellent. She was friendly, clear and concise.
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Posted 3 weeks ago
Very helpful and talked me through the whole process. Thanks for your helpp
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Posted 3 weeks ago
The young lady who dealt with my claim was excellent. Professional, friendly and great customer service ! Makes a big difference well done !
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Posted 3 weeks ago
MP4 answered my question without complications j
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Posted 3 weeks ago
Marc was efficient and helpful in his response to my enquiry.
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Posted 3 weeks ago
Very happy sorted out my query straight away.
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Posted 3 weeks ago
Polite staff, efficient service, and clear guidance.
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Posted 3 weeks ago
Cb3 was helpful but feel he he need to speak more clearly and slower as I feel was rushed as most probably read this so often was hard to understand as rushed but was polite and helpful
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Posted 3 weeks ago
Well mannered polite and easy to understand
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Posted 3 weeks ago
I spoke to Casper reference KK2 who was very helpful and explained everything clearly although I couldn’t take all the information in as I was still a bit shaky from the accident. He was pleasant and respectful.
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Posted 3 weeks ago
Very informative and friendly service
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Posted 3 weeks ago
Very happy so far with how well and efficient in handling my claim.
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Posted 3 weeks ago
Extremely helpful and easy to comprehend the process. Very polite and friendly operative. I was impressed.
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Posted 3 weeks ago
Helpful and efficient
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Posted 3 weeks ago
Inconsistent claim handling regarding information constantly being requested Information requested several times - when already submitted to One call Letter to say claim accepted and proceeding with selected garage - then email saying a repair centre will be allocated ? No information clear and constant contradicting emails - not sure what stage we are up to Over an hour on the phone repeating information already submitted to you at the start of claim Not professional at all
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Posted 3 weeks ago
Very clear and helpful service. Thanks.
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Posted 3 weeks ago
I have spoken to several people from One Call Claims, unfortunately I can't remember their names with exception of SM1 (wrote her name down, so apologies to the others). Everyone I spoke to were very helpful, very happy with the service received.
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Posted 3 weeks ago
LS9 was lovely friendly young lady , very helpful. Have to agree with her that when put on hold the music was terrible
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Posted 3 weeks ago
One Call Claims is rated 4.8 based on 11,586 reviews