“Got an email to advise my premium had gone up due to incorrect information
provided. Turns out 1st central falsely put on my file that I had made a claim back in 2022. After getting proof from 1st central, I spoke to Hannah aka HM1 via live chat. Hannah was friendly, engaging and extremely helpful. She managed to get my issue resolved and my premium reinstated to my original agreement. Thank you Hannah! You’re a valuable asset to your company.”
“Sara SF7 was very helpful while changing my car policy today. The cost of the change seemed excessive, but she did clearly work through everything and make the update easy.”
“Omg….I am writing to thank Emily user EE3, I think. The patience was out of this world for a damsel in distress like me. She is an assert to the company. Today I came here to cancel as I was not getting any where with the chats yet my deposit was taken. I called my bank to cancel the arranged direct debit and came onto the chat. But I met Emily who was patient and tried to activate my account. I gave a wrong email address by typo and blamed her for taking the wrong email address, only to find out it was my fault. Thank you for staying calm and not logging out. Finally I am able to gain access to my portal, I have a peace of mind. Emily you are very professional and calm. I am glad to be a part of you guys, now I have to convince my family to join. Thanks Emily EE3, to say I am happy right now with the service you gave me is an understatement, I am thrilled. Thank you so much🥰🙏🏾🥰”
“HM1 was excellent this morning. I requested a cancellation and they very quickly got me a better price . the service was quick efficient clear and concise. I highly recommend them.”
“Hi
I have just had a complaint resolved by Emily [EE3] who was really helpful and efficient. she resolved my issue within minutes which I really appreciate.”
“Ei1 Ellie was very helpful in resolving my No Claim Bonus discount issue, with her help this is now all sorted so really appreciated the very friendly help.”
“EE3.
I had a couple of queries with my insurance policy. I used the online chat and was assisted by Emily whose username is EE3. She dealt with all my issues quickly and giving very clear explanations. She was polite and helpful. If I had issues in the future, I would hope that she was the adviser that assisted me. Thank you.”
“I am a new customer and I had a query with regards getting my documents in the post as I read I could get copies but didn't see how. I went into the online chat and Ei1 - Ellie B sorted this for me very quickly. Thank you for making the experience very easy.”
