“Ellie was really helpful.She gave me the exact information that i needed and supported me with my request. even when i returned to the chat later, she remember our chat and was able to help efficiently. EB3”
“HP1 was very patient with me. Had issues logging into portal. Then I had to change my details and get a new quote, it was timely but HP1 was patient and respectful.”
“With regards to one of your employees OH3..I was impressed how this person dealt with my situation and the empathy he showed towards me..i give him 5***** for his professional attitude 👏”
“Got an email to advise my premium had gone up due to incorrect information
provided. Turns out 1st central falsely put on my file that I had made a claim back in 2022. After getting proof from 1st central, I spoke to Hannah aka HM1 via live chat. Hannah was friendly, engaging and extremely helpful. She managed to get my issue resolved and my premium reinstated to my original agreement. Thank you Hannah! You’re a valuable asset to your company.”
“Sara SF7 was very helpful while changing my car policy today. The cost of the change seemed excessive, but she did clearly work through everything and make the update easy.”
“Omg….I am writing to thank Emily user EE3, I think. The patience was out of this world for a damsel in distress like me. She is an assert to the company. Today I came here to cancel as I was not getting any where with the chats yet my deposit was taken. I called my bank to cancel the arranged direct debit and came onto the chat. But I met Emily who was patient and tried to activate my account. I gave a wrong email address by typo and blamed her for taking the wrong email address, only to find out it was my fault. Thank you for staying calm and not logging out. Finally I am able to gain access to my portal, I have a peace of mind. Emily you are very professional and calm. I am glad to be a part of you guys, now I have to convince my family to join. Thanks Emily EE3, to say I am happy right now with the service you gave me is an understatement, I am thrilled. Thank you so much🥰🙏🏾🥰”
“HM1 was excellent this morning. I requested a cancellation and they very quickly got me a better price . the service was quick efficient clear and concise. I highly recommend them.”
