“EE3 - Emma and Ei1- Ellie
both helped me out lots. Very polite, knew what I needed to do.
it wasn't there fault I had to contact One Protect.
In fact, I think One Protect's system were wrong - they wrongly decided my details weren't correct. But all sorted now with EE3 - Emma and Ei1- Ellie help.
Thank you”
“That was honestly the quickest solved query ive ever encountered. OH3 replied back to me within 1 minute instantly putting my mind at ease regarding a discrepancy with my no claims bonus. I really appreciate how fast and effective this webchat is as it's nice to have real agents rather than AI. Also having the option to upload documents etc. instantly is ideal as opposed to waiting for emails.
Very pleased with the service, as a new customer I'm glad to have chosen this insurer.”
“I have never previously conducted my car insurance business entirely online as I prefer to speak to a representative generally. However, dealing with Ei1 on the chat made it easy, quick and efficient, and I signed off satisfied with the service I received. Thank you Ei1 !”
