“Spoke with BG3 via customer services chat, re unable to change vehicle on car policy due to an error thru' portal. BG3 arranged to change the policy for me. She took me through all the steps and arranged the change in an efficient, knowledgeable, polite and professional manner. I would highly recommend services of One Protect Insurance”
“OH3 was very helpful in getting my No Claims Discount proof from my previous car insurance company as I needed to give permission for One Protect Insurance to contact them for proof.”
“Had a problem with a direct debit payment and this left me worried insurance might be cancelled. Josh on live chat sorted it and was so friendly and helpful, no waiting or messing about. Superb service and leaves me very confident about the insurer. Top work One protect and Josh.”
“Hannah HM1 was very good in helping us with our no claims problem we had and found a solution to our situation, very professional and impressive customer support, many thanks again.”
“Great service by Tabitha TS4, questions answered swiftly and professionally. Easy to understand responses and polite, great customer service and customer experience. Well done.
Chris F”
“Just a quick review to highlight the assistance I was offered by Ellie (EB3). I received a letter asking me to confirm my NCB and this was required from my previous insurer but the information I had to relay back had no contact point. I managed to address this with Ellie over chat and she was able to accept the documents which I had downloaded, simple and without fuss, that's what is required these days instead of seems and seems of documents. Thankyou Ellie for your help. Great service.”
