“I have never previously conducted my car insurance business entirely online as I prefer to speak to a representative generally. However, dealing with Ei1 on the chat made it easy, quick and efficient, and I signed off satisfied with the service I received. Thank you Ei1 !”
“I was very please responding so promptly from BG3 & help me to sort out my issues with my car insurance. I would tell all my friends about your company.👌😊”
“BL1 is a 5* excellent help. For us old folk that are no good with technology she was very helpful, understanding. If you can give her a 10* that would be good. Thanks again.”
“Having waited for ages as 1st in the queue then dropped to 5th I attempted again to get through to live chat. My 2nd attempt was answered and dealt with very professionally by Joshua. Thank you Joshua. You are a credit to One Protect”
“Hi. BG3 was very patient with my query because I could t find an answer online or in the documents. She was very patient and solved my query which was a bit complicated.”
“Hanna (HM1) helped us today with our insurance document and reassured us the matter would be settled within 10 days. Thank you Hanna for peace of mind.”
“Had a SMS message offering the Claims number and a link to add to my contacts. I though could be spam. Used the chat on the customer portal to check.
Emily EE3 provided the correct number and pointers on what to do for any claim. In under 5 minutes went from slightly stressed to a happy customer. Thanks Emily”
