“Had a problem uploading proof of my no claims - spoke to BL1 on the live chat and she sorted it in seconds! Excellent service - really pleased. I was worried 'online only' would mean less personal touch and tricky customer services - not at all. Incredible service and issue sorted in seconds - Thankyou BL1 🌟”
“I had a simple query and the agent EW2 managed to sort the problem in an incredibly short amount of time, this is appreciated as it meant I didn't have to call a number and sit on hold for ages!”
“I wanted to alter the start date after booking the car insurance policy on line yesterday. I couldn’t do it on line and went on their chat line for help. I was redirected at the 3rd attempt to JA1 who was extremely understanding and helpful. Very professional and made no fuss. Appreciated the prompt, efficient and excellent customer service from JA1. Thank you”
“Tara (TJ2) was fantastic, really helpful, talked me through all my options and resolved my query in no time at all!! Would definitely recommend to friends and family….. no hard sell tactics, knowledgable and friendly….. top customer service!! 5 Stars!!”
“HG1, was perfect, helped straight away no issues. Very professional and helpful. Just of everyone was like her It would be great. Top service definitely worth a five star!”
“MB1 was very patient while I queried the renewal increase and eventually when all was explained and agreed we came to a happy conclusion. My apologies for originally assuming she was a robot - she was much more helpful!”
“Didn't exactly make me happy but the lady I was chatting to was extremely patient and did her best to arrange an affordable quote for my granddaughter to be added to my policy. The lady's username was EK4”
