“After a lengthy on line chat querying why commute had not been included as part of my policy even tho it said on quote it was, I had to pay another 15% of my policy total so not happy. The following day I went through the quote process again and it specified commuting included. I therefore got back on the online chat and spoke to EB3 who sorted everything and was offered a refund. Excellent customer service/care.”
“BL1......Had to make changes to my policy,
Used live chat and spoke to BL1,
Really very happy with the service, the agent was excellent and very helpful and sorted out my requests”
“Bethan was absolutely wonderful. I couldn’t have asked for a nicer service agent. I just hope that the rest of the company is up to her standard LOL.
Bethan was absolutely wonderful. I couldn’t of asked for a nicer service agent. I just hope that the rest of the company is up to her standard LOL.
All the best and “BL1””
