“BG3 Made an enquiry about some changes and a query. Was talking to Hollie but we somehow got disconnected connected. Started new chat and Bethany BG3 just picked up from where I was and sorted everything in a few minutes. đź‘Ź”
“I really needed paper documentation and the service provided by Josh was excellent so I would definitely recommend One Protect for house insurance as the price was very good.”
“I had tried several times to access my documents, including 2 online chats with no success. Spoke this morning to Oliver (OH3) who stayed with me until the issue was sorted. Very happy with the service he provided”
“Just had a wonderful customer service chat with agent Ei1. Firstly the quickness of response was exceptional….certainly not the usual hour or so wait I have experienced in the past with previous companies. Ellie was very professional in dealing with my enquiry about my premium payment and was always quick in replying to all my questions. The agent was very helpful in detailing the difference between what was included in my policy for legal assistance and the enhanced legal offer which I had inadvertently added onto my policy. Ellie was also very courteous and obliging in addressing my request to cancel the enhanced add on and arranged the subsequent reimbursement to my card. Without hesitation I can say this was the best experience I have had of an on line chat….and believe me when I say I have had a few. Well done agent Ei1 ( Ellie) you are a credit to your company.”
“Having taken out a car insurance policy I contacted the on line chat to ensure my payment had went through ok. Firstly I was very impressed by how quickly I got a response from an agent. Not the usual hour or so I have experienced with other organisations. In matter of minutes I was chatting on line to an agent. The responses to my questions were prompt, helpful and very professional. The agent even out lined particular benefits of some of the additional add ons to my policy. I can honestly say that the level of customer service, interaction and professionalism of the agent is the best I have ever experienced in all my time dealing with on line agents with other companies and believe me I have dealt with a few. Well done and thanks”
“Ellie Bird a.k.a. Ei1 is the most wonderful person in this world, or in any other for that matter. She can perform miracles in minutes. Worth a hundred stars, not just five.”
