“Josh was very helpful he explained a lot where the last people I spoke to was a load of rubbish didn’t never even sorted the problem out or I explained the problem still not solved until my next payment goes out, but Josh is very patient with listen to me and explain things.”
“I had a couple of questions regarding my policy etc...I used the portal chat function and cahtted with TJ2......really helpful and professional............excellent service...”
“Had a problem uploading proof of my no claims - spoke to BL1 on the live chat and she sorted it in seconds! Excellent service - really pleased. I was worried 'online only' would mean less personal touch and tricky customer services - not at all. Incredible service and issue sorted in seconds - Thankyou BL1 🌟”
“I had a simple query and the agent EW2 managed to sort the problem in an incredibly short amount of time, this is appreciated as it meant I didn't have to call a number and sit on hold for ages!”
“I wanted to alter the start date after booking the car insurance policy on line yesterday. I couldn’t do it on line and went on their chat line for help. I was redirected at the 3rd attempt to JA1 who was extremely understanding and helpful. Very professional and made no fuss. Appreciated the prompt, efficient and excellent customer service from JA1. Thank you”
“Tara (TJ2) was fantastic, really helpful, talked me through all my options and resolved my query in no time at all!! Would definitely recommend to friends and family….. no hard sell tactics, knowledgable and friendly….. top customer service!! 5 Stars!!”
“HG1, was perfect, helped straight away no issues. Very professional and helpful. Just of everyone was like her It would be great. Top service definitely worth a five star!”
