“JA1 was very helpful with what I asked for. I needed to pay a cancellation fee for home insurance that I cancelled 9 days before it was due to start. So the 4 star instead of 5 was for that reason. But JA1 was efficient in my request to pay.”
“HW3 helped me really well, I’d have given them 5 stars but this rating is more for the company, the live chat system was painfully slow for what I needed to do, was on it for 1hour and 10 mins! HW3 sorted out the issued for me in the end it just took ages to get there. A phone call would have been a LOT quicker”
“I used the live chat and found the agent EB3 to be both courteous and helpful. I also found the countdown about where I was in the queue very helpful.”
