“I tried to make a change to my policy via the online portal but it didn't work. I ended up in a live chat with KL6 and we went around in circles for a while trying to get the portal to work. Eventually, KL6 made the changes for me.
I waited nearly half an hour to get a live agent and then spent nearly an hour and a half in a chat! Not really KL6's fault, but the questions I was asked to make a simple change were quite ridiculous; however, KL6 was very helpful and we got it done!”
“I had to amend something on my motor policy a couple of hours after purchasing it. It took some time to connect to the chat but once connected, it was very straight forward with agent KL6. She was very helpful. Thank you!”
“I was happy with my premium and thought it was competitive
JH7 on the live chat was very helpful and knowledgeable
My only criticism was the length of time queuing to start the chat and on the first attempt, I missed being no. 1 and had to start all over again ! Lots of waiting around !!
Michelle”
“BL1 helped me decide whether the car insurance quote was right for me. Bethan was very helpful in outlining the parts of the quote that were of most importance after years of dealing with a broker this price comparison is much cheaper!
I hope the policy is satisfactory for another year of pain free motoring.”
“Once I worked my way down from number 35 in the queue I was supported by Ellie ( Ei1) to make changes to my policy. She was helpful and clear about the information she needed and gave.”
