“My husband needed refils for his pen. Quickly found what he needed on your website. Very easy to order and delivery within a couple of days. Impressed.”
Dear Sue,Thank you so much for giving The Pen Shop a fantastic 5-star rating! We're thrilled to hear that your husband found exactly what he needed for his pen on our website. We pride ourselves on providing a hassle-free ordering process, and we're delighted that you found it very easy to place your order.
It's wonderful to know that our prompt delivery service met your expectations, with your items arriving within just a couple of days. We're truly impressed with your kind words and are grateful for your support.
Once again, thank you for choosing The Pen Shop. We greatly appreciate your business and hope to serve you again in the future!
Warm regards,
The Pen Shop Team
Dear David,Thank you so much for your outstanding 5-star rating of The Pen Shop! We truly appreciate your support and are thrilled to hear that you had a fantastic experience with us.
We're delighted that our delivery service exceeded your expectations and that you found the original Montblanc refills to be of excellent quality. It's great to know that you encountered no issues at all with your purchase.
Once again, thank you for choosing The Pen Shop. We hope to serve you again in the future!
Best regards,
The Pen Shop Team
“We are missing your shop at Princes Square. However, our experience buying online has been excellent. The products were easy identifiable and delivery was short. Reached the following after we place the order. Keep it up...”
Thank you, Heinz, for taking the time to rate The Pen Shop with four stars. We greatly appreciate your positive feedback. We are thrilled to hear that you have had an excellent experience purchasing from our online store. While we miss having our shop at Princes Square, it's wonderful to know that our online platform has been able to meet your expectations.
We strive to provide a seamless shopping experience, and we're glad that our products were easy to identify and the delivery was prompt. We will continue to maintain this level of service and quality.
Thank you again for your kind words, Heinz. We appreciate your support and encourage you to reach out if you need any further assistance.
Dear Sean,Thank you so much for taking the time to give The Pen Shop a 5-star rating! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Great website, and amazing service are the pillars of our commitment to providing exceptional service to our customers.
Once again, thank you for choosing The Pen Shop. We look forward to serving you again soon!
Best regards,
The Pen Shop Team
“Am disappointed with my recent purchase of a Sheaffer pen that it came with no refill inside. The purchase process did not advise me that there would be no ink in the pen! I saw refills pop up as an additional option but as this was a present for someone else I thought they could buy a refill when the ink ran out. For £57, I would expect the pen to write.
Wouldn’t shop with your company again.”
Dear Stephanie,Thank you so much for taking the time to provide us with your valuable feedback on your recent purchase from The Pen Shop. Your feedback is truly appreciated and helps us improve our services.
We sincerely apologize for the inconvenience caused by receiving a Sheaffer pen without a refill. We understand how disappointing this must have been, especially when you expected the pen to be ready for use. We apologize for any confusion caused during the purchase process, as we aim to provide a seamless experience for our customers.
The pen should have been supplied with a refill and we can only assume that it was sent without one by our Supplier.
As a gesture of goodwill, we are therefore sending you out a refill in the post.
We genuinely value your business and would like to extend our apologies once again. It would be greatly appreciated if you could let us know how we can make things better and ensure a more satisfactory experience for you in the future.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Mandy
Customer Service Team
The Pen Shop
Dear Patricia,Thank you so much for taking the time to leave us a glowing 5-star rating! We are truly grateful for your support and are thrilled to learn that you had such a positive experience at The Pen Shop.
"Fast efficient service will definitely use again!" Your kind words resonate deeply with us, as we strive to provide top-notch service to all our valued customers. It means the world to us when we receive such positive feedback, and it encourages us to keep delivering excellence.
Once again, thank you for choosing The Pen Shop. We can't wait to serve you again in the future!
Best regards,
The Pen Shop Team
Dear Norman,Thank you so much for your amazing 5-star rating of The Pen Shop! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with us.
We're glad to know that our range of products met your needs and that our quick delivery service proved convenient for you. We understand that our prices may be a little higher, but we strive to maintain a high quality and well-stocked inventory to ensure our customers have everything they need without having to search elsewhere.
Your feedback motivates us to continuously improve and provide exceptional service to all our valued customers. If you need anything else or have any further feedback, please don't hesitate to reach out. We're here to help!
Thank you once again for choosing The Pen Shop and for your support. We look forward to serving you in the future.
Best regards,
The Pen Shop Team
“the pen was great , my brother was very happy with the gift.
However he did not recieve it on time, it was a day late.
The package had obviously become wet at some point. the address was barely legible . I have been trying to send a picture of the package to no avail. With out the trusted post man who thought it could be mine I am sure I would not have recieved it at all.”
Dear Sonia,Thank you so much for taking the time to provide your feedback on The Pen Shop. We truly appreciate it!
We sincerely apologise if you received the order late and that the packaging had been damaged during the delivery process.
All orders are dispatched the same working day if they are received by the cut off time, however unfortunately, delivery delays occasionally occur and this is sadly out of our control.
We're thrilled to hear that your brother was happy with his gift. We believe in going the extra mile to ensure our customers are happy, so it's great to hear that our efforts are recognized.
If there is anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. Our friendly team is here to help in any way we can.
Thanks again for your feedback, Sonia! We hope to have the opportunity to assist you again soon.
Warm regards,
The Pen Shop Team
Dear [Reviewer],Thank you so much for taking the time to give us a 5-star rating! We truly appreciate your support and feedback. It means a lot to us knowing that you had an excellent experience at The Pen Shop.
Our team is dedicated to providing excellent service, and we are thrilled to hear that we met your expectations. Customer satisfaction is always our top priority, and your kind words motivate us to continue delivering exceptional service to all our valued customers.
We hope to serve you again soon, and please feel free to reach out to us if you ever need any assistance. Thank you once again for choosing The Pen Shop and for sharing your positive experience.
Warm regards,
The Pen Shop Team
Dear Peter,Thank you so much for taking the time to rate The Pen Shop with five stars! We truly appreciate your support and feedback. It's fantastic to hear that you had a positive experience with us.
We're thrilled that you found our prices to be good and our delivery to be super fast. Providing excellent value and efficiency are top priorities for us, and we're delighted that we could meet your expectations. Customer satisfaction is our ultimate goal, and your kind words motivate us to keep delivering exceptional service.
Thank you once again for choosing The Pen Shop and sharing your positive experience. We hope to serve you again in the future!
Best regards,
The Pen Shop Team
Dear Anthony,Thank you so much for taking the time to share your feedback on The Pen Shop! We truly appreciate it.
We are saddened to hear that your order was delayed by the postal service.
All orders are dispatched the same or next working day on either a 1st class or express delivery service.
Unfortunately, on occasion, deliveries may be affected by delay which are out of our control.
We will of course, pass on your suggestion to the relevant department.
If there is anything else we can assist you with or if you have any further questions or concerns, please don't hesitate to reach out. We are always here to help. Your satisfaction is our priority.
Again, thank you for your feedback, and we hope to serve you again soon!
Warm regards,
The Pen Shop Team
“Delighted with their excellent customer service - responsive and sensible.
I ordered 2 x boxes of Mont Blanc refills (c.£30), but ordered the wrong ones (should have been finlliner, mistakenly ordered rollerball).
I dropped an email to their customer service team, looking to exchange and they were (1) instantly agreeable (2) were quick with the response and (3) have just emailed to say that they have dispatched the replacement refills.
Brilliant! Well done to Pen Shop and the customer service team.”
Thank you so much, Brendan, for leaving us a fantastic 5-star rating! We truly appreciate your kind words and we're absolutely thrilled that you are delighted with our excellent customer service. We always strive to be responsive and sensible, ensuring that our customers have a seamless experience. We are glad that we could assist you with your order of Mont Blanc refills and that our customer service team promptly facilitated the exchange. It's wonderful to hear that they were instantly agreeable, quick to respond, and even informed you about the dispatch of the replacement refills. We are grateful for your recognition and your kind words!
Thank you once again for choosing The Pen Shop. We look forward to assisting you with any future requirements you may have.
“I ordered several pen refills which arrived promptly, were well packaged and were what I asked for. The website was easy to use. I have purchased refills from The Pen Shop before and would be happy to do so again.”
Thank you so much, Grahame, for taking the time to give The Pen Shop a 5-star rating! We truly appreciate it. We are delighted to hear that your pen refills arrived promptly and were exactly what you were looking for. We always strive to provide top-notch packaging and ensure that our customers receive their orders in perfect condition. It's wonderful to know that you found our website easy to navigate for your purchase. We are honored to have your repeated business and look forward to serving you again in the future.
Dear Andrzej,Thank you so much for your fantastic 5-star rating of The Pen Shop! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with us.
"Nice pen well presented" indeed captures the essence of what we strive to provide to our valued customers. We take great pride in curating a wide selection of high-quality pens and ensuring they are beautifully presented.
Once again, we sincerely appreciate your support and recommendation. We look forward to serving you again in the future!
Best regards,
The Pen Shop Team
Thank you so much, Denis, for taking the time to give us a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with The Pen Shop. We pride ourselves on offering very good prices, maintaining good communication, ensuring fast delivery, and providing great products. It brings us immense joy to know that you are very pleased with your purchase. Many thanks once again for your support!
Dear Andy,Thank you so much for taking the time to provide us with your feedback on your experience at The Pen Shop. We genuinely appreciate your willingness to share your thoughts with us.
Firstly, we would like to apologize for the issues you encountered with the poor quality refills and the pen consistently being dry whenever you used it. We understand how frustrating this must be, and we sincerely apologize for any inconvenience caused. Your feedback is extremely valuable to us as it helps us identify areas for improvement.
We truly want to make things right for you, Andy. If you could kindly provide us with more details on your purchase, such as the specific pen and refills, it would greatly assist us in resolving the issue. We would also appreciate any additional information you can provide regarding your experience, as it will enable us to take immediate action to prevent similar occurrences in the future.
Our main goal is to ensure that every customer leaves our store satisfied and passionate about their purchase. We genuinely care about your satisfaction and want to do everything we can to rectify this situation.
Once again, Andy, we sincerely apologize for any disappointment caused, and we greatly appreciate your patience and understanding. We look forward to hearing from you and working together to make things better.
Dear [Reviewer's Name],Thank you so much for taking the time to rate The Pen Shop with five stars! We greatly appreciate your positive feedback and are thrilled to hear that you had an excellent experience with our store.
At The Pen Shop, we strive to provide our customers with an exceptional selection of products and outstanding service, so we are delighted that you found our choice, delivery, and service to be excellent. Your satisfaction is our top priority, and your feedback motivates us to continually improve.
Once again, thank you for your kind rating and choosing The Pen Shop. We look forward to serving you again in the future!
Best regards,
The Pen Shop Team
Dear Ed,Thank you so much for taking the time to give The Pen Shop a 4-star rating! We truly appreciate your feedback and are thrilled to hear that your experience with us lived up to your expectations.
"Exactly as advertised!!!" - Your brief but positive comment really made our day! We are overjoyed that our products lived up to your expectations and met your needs. Your satisfaction is our top priority, and we are glad that we were able to deliver on our promises.
Once again, thank you for choosing The Pen Shop and for sharing your thoughts with us. We hope to have the pleasure of serving you again in the future!
Best Regards,
The Pen Shop Team
Dear Roger,Thank you so much for your fantastic 5-star rating of The Pen Shop! We truly appreciate your kind words and support. It's great to hear that our items were spot on and that they were in stock and shipped without delay.
Your satisfaction is our top priority, and we'll continue striving to provide you with exceptional products and service. If there's anything else we can assist you with, please don't hesitate to reach out.
Once again, thank you for choosing The Pen Shop and taking the time to share your positive experience. We hope to serve you again soon!
Best regards,
The Pen Shop Team
