Thank you for your feedback and review.
We can see from your order that it was placed on a Saturday and therefore in your case, your order was dispatched on the following working day which was Monday. Delivery information is advised on our website and also via order confirmation sent by email at the time of receiving your order.
We do hope that this misunderstanding did not cause you too much inconvenience.
Good afternoon Marek,
I am sorry to hear that you are not satisfied with the service provided to you. I have tracked your order with Royal Mail and it is showing that your order was delivered on the 19/4 at 11:17am. If you would like a copy of the tracking information or if this doesn't appear to be the case, please let us know on customerservice@penshop.co.uk and we will gladly follow this up for you.
Many thanks
Dear Keith,Thank you so much for your stellar 5-star rating of The Pen Shop! We truly appreciate your support and are thrilled that you had a great experience with us. Your satisfaction is our utmost priority, and we are delighted to hear that our rapid delivery exceeded your expectations. We value your feedback and look forward to serving you again.
Best regards,
The Pen Shop team
“Quick delivery, quality product. Engraving looked a bit odd, hard to explain but would expect it to be 90 degrees from the clip on the lid. It was about 15 degrees out so 3 stars given.”
Dear James,Thank you so much for taking the time to share your feedback about The Pen Shop! We greatly appreciate your kind words and support.
It's wonderful to hear that you had a positive experience with us. Customer satisfaction is our top priority, and we are thrilled that our efforts in this area made you happy. We constantly strive to provide exceptional service and a wide range of high-quality products to meet our customers' needs.
If you ever need any assistance with future purchases or have any questions, please don't hesitate to reach out. We are always here to help!
Thank you once again for your fantastic review. We look forward to serving you again soon.
Best regards,
The Pen Shop Team
,Thank you so much for giving us a fantastic 5-star rating! We sincerely appreciate your support and are thrilled to hear that you had a great experience with The Pen Shop.
We take pride in delivering orders as promised, and it's wonderful to know that you have never encountered any issues while dealing with us, whether in-store or online.
Your feedback means a lot to us, and we look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out.
Thank you once again for choosing The Pen Shop!
Best regards,
The Pen Shop Team
Thank you so much for giving us a five-star rating for your experience at The Pen Shop! We truly appreciate your kind words and are delighted to hear that you found our service excellent and our communication impeccable.
At The Pen Shop, we strive to provide an exceptional shopping experience with a diverse range of top-quality products. Your satisfaction means the world to us, and we are thrilled that we could meet your expectations.
If you ever need any further assistance or have any more feedback to share, please don't hesitate to reach out to us. We look forward to serving you again in the future.
Best regards,
The Pen Shop team
Dear Karen, Thank you so much for awarding The Pen Shop with a fantastic 5-star rating! We appreciate your valuable feedback and are thrilled to hear that you had a positive experience with us.
We also wanted to express our gratitude for your kind words about our fast and reliable service. Providing top-notch service to our customers is our utmost priority, and we are delighted to know that you have consistently chosen our company for your needs.
Once again, thank you for your support and for being a loyal customer. We look forward to serving you again in the future!
Warm regards,
The Pen Shop Team
Dear David,Thank you so much for taking the time to rate The Pen Shop with 5 stars! We truly appreciate it. Your kind words and excellent rating fill us with joy and motivate us to continue providing top-notch service.
"Excellent service, thank you."
Thank you once again for your support and for choosing The Pen Shop. We look forward to serving you in the future and exceeding your expectations.
Kind regards,
The Pen Shop Team
Dear Jean,Thank you so much for your fantastic 5-star rating of The Pen Shop! We greatly appreciate your support and are thrilled to hear that you had such a positive experience.
Quick service is something we always strive for, so it's wonderful to know that we were able to meet your expectations. It's customers like you who make our job truly rewarding.
Thank you once again for your kind words and for choosing The Pen Shop. We look forward to serving you again in the future!
Best regards,
The Pen Shop Team
