“The products were absolutley fab, but the envelope everything came in had been opened and badley re-sealed, luckily nothing was missing, but that in itself was a miracle as the packaging was not sufficient at all and obviously very easily opened and when you are placing an order for £100s of pounds I sort of expected better.”
We thank you for leaving us a positive review and apologise for the order arriving with some damage to the package. This is most unusual as we do take care to ensure that our goods are packaged securely and adequately prior to dispatch, however, we thank you for bringing this to our attention and we will pass your comments onto our warehouse.
“Items arrived as detailed, good price, and delivery was faster than estimated. 4 instead of 5 stars because the communication regarding delivery could really be much clearer. Otherwise great”
We thank you for your review.
Tracking information and delivery lead time is advised for your reference at the time of dispatch.
We are sorry to hear that you found communication regarding delivery could have been better and your comments will be passed onto the relevant department.
“I would of given this pen 5 stars as its a beautiful gift and well engraved.
How ever I laid £15 for 5 letters for engraving and I thought gift wrapped however the len came unwrapped? Invest in more packaging as the box came all bashed in at the bottom, shame as it was a present”
Thank you for your review Beverly. We are pleased you were happy with the pen and the engraving.
Gift wrapping is an additional service which was not requested on your order unfortunately.
We are very sorry to hear that the box the pen arrived in was damaged, we assume this happened during transit as it would not have been sent out in such as condition.
We would have been more than happy to send you a replacement presentation box had you contacted us upon receipt, we could have sent this out 1st class for you. Please do not hesitate to get in touch if we can be of any further assistance.
