Dear Barbara,Thank you so much for taking the time to leave us a 5-star rating! We greatly appreciate it. We're thrilled to hear that you had a positive experience with The Pen Shop.
We're glad we could provide you with the refills you needed for your favorite Waterman Pen. It's wonderful to know that the order arrived super quick. You're very welcome!
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
The Pen Shop
Dear Lorenz,Thank you so much for giving The Pen Shop a 5-star rating! We truly appreciate your support and are delighted to hear that you had a positive experience with us.
We are especially glad to know that you were satisfied with our quick delivery and that the product met your expectations. Customer satisfaction is our top priority, and we are thrilled to have met yours.
Once again, thank you for your kind words and for choosing The Pen Shop. We look forward to serving you in the future!
Best regards,
The Pen Shop team
Dear [Reviewer],Thank you so much for taking the time to give us a 5-star rating for The Pen Shop! We greatly appreciate your kind words and recommendation.
We always strive to provide very prompt service, and we're thrilled to hear that you found it to be so. Additionally, we're glad that you found our website easy to navigate and locate the product you were looking for.
Thank you once again for choosing The Pen Shop. We truly value your support and recommendation. Should you have any further inquiries or require any assistance in the future, please do not hesitate to reach out to us.
Best regards,
The Pen Shop team
Dear Nick,Thank you so much for taking the time to give us a 5-star rating! We truly appreciate your feedback and we're thrilled to hear that you had a great experience at The Pen Shop. Always reliable and great service is what we strive for, and it's incredibly rewarding to know that we met your expectations.
Once again, thank you for your support and for choosing The Pen Shop. We look forward to serving you again in the future!
Best regards,
The Pen Shop team
Dear Susan,Thank you so much for your outstanding 5-star rating of The Pen Shop! We truly appreciate your kind words and are thrilled to hear that you had such a fantastic experience with us.
We constantly strive to provide excellent service, and your feedback reassures us that we are on the right track. It's wonderful to know that your order was efficiently processed, allowing for a swift delivery from Monday to Tuesday. We couldn't be happier that everything went smoothly and met your expectations.
Once again, thank you for choosing The Pen Shop. We look forward to serving you in the future!
Best regards,
The Pen Shop team
Dear Marco,Thank you so much for giving us a 5-star rating! We really appreciate your feedback and are thrilled to hear that you had a great experience with The Pen Shop. We take pride in providing excellent customer service and ensuring that our customers have easy access to re-order refills. We are also delighted to know that our very fast next day delivery met your expectations.
Once again, thank you for choosing The Pen Shop. We look forward to serving you again in the future!
Best regards,
The Pen Shop team
Dear valued customer,Thank you for taking the time to rate us with five stars! We truly appreciate your support and are glad to hear that the refills you ordered were exactly what you wanted and arrived promptly.
We also appreciate your feedback regarding our website. Rest assured, we are continuously working on improving the product information displayed to provide our customers with a better shopping experience. Your comment will certainly help us in this regard.
Once again, thank you for choosing The Pen Shop as your preferred destination for your writing needs. We look forward to serving you again in the future.
Best regards,
The Pen Shop Team
“Great selection of pens and to suit any pocket.
My only problem was try to add the wrapping and the engraving together, it took several attempts deleting and adding.”
Dear [Reviewer],Thank you so much for your fantastic 4-star rating of The Pen Shop! We greatly appreciate your support and feedback.
We are delighted to hear that you found our selection of pens to be great, with options to suit any pocket. We take pride in offering a diverse range of high-quality writing instruments to cater to our customers' needs.
Additionally, we appreciate you sharing your experience regarding the process of wrapping and engraving. We apologize for any inconvenience you may have faced with the system. Our team will certainly take your valuable feedback into consideration to improve our service and make the process smoother for future orders.
Once again, we are grateful for your positive review and for choosing The Pen Shop. Should you have any further questions or require assistance, please do not hesitate to reach out to us. We look forward to serving you again soon!
Best regards,
The Pen Shop
Dear Helen,Thank you so much for your exceptional 5-star rating of The Pen Shop! We greatly appreciate your support and are thrilled to hear that you had a fantastic experience with us. We strive to offer our customers an excellent choice of products, so we are delighted that you found our selection to be satisfactory. Additionally, our goal is to make the ordering process as effortless as possible, and we are glad to hear that it was easy for you.
We value your feedback and look forward to serving you again in the future.
Best regards,
The Pen Shop Team
“I have requested the pen I purchased to be engraved and checked that this was added to my order only to have the pen sent as a gift without the engraving.”
Dear [Reviewer],Thank you so much for taking the time to share your feedback regarding your experience at The Pen Shop. We truly appreciate your input and value your opinion.
We would like to apologize for the inconvenience caused we can only assume that this was due to a system error or technical issue at the time of placing your order as we can see that you did not purchase engraving on your order.
Once again, we sincerely apologize for any inconvenience caused and thank you for bringing this matter to our attention. We value your patronage and truly hope to have the opportunity to serve you better in the future.
Best regards,
The Pen Shop
Dear Robert,Thank you for your amazing 5-star rating of The Pen Shop! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. Your kind words mean a lot to us.
We're glad to know that you found our website easy to navigate and purchase from. We strive to provide a seamless online shopping experience for our customers. Additionally, our team takes great pride in ensuring timely delivery, and we're delighted that we met your expectations in this regard.
Please feel free to reach out to us if you have any further questions or if there's anything else we can assist you with. We look forward to serving you again in the future!
Best regards,
The Pen Shop team
“Very nice product and price, and quick delivery...however the engraving I paid for was not done so now have to get that refund sorted. Disappointing as it was a gift and had to be given without ...”
“After a small ordering mix up, I contacted The Pen Shop and their help, support and customer service was second to none. Excellent experience and would recommend to anyone.”
Dear Tim, Thank you so much for your fantastic 5-star rating of The Pen Shop! We truly appreciate your kind words and it means a lot to us. We are thrilled to hear that you had an excellent experience with our service. Providing excellent service all round is our top priority, and your satisfaction is a testament to that.
Once again, thank you for choosing The Pen Shop and for taking the time to share your positive feedback. We look forward to serving you again in the future!
Best regards,
Mandy
The Pen Shop
Dear Vivien,Thank you so much for giving The Pen Shop a 5-star rating! We are thrilled to hear that you had a great experience with us. We appreciate your kind words and support.
Great service and excellent price are two aspects we prioritize at The Pen Shop. Our team works hard to ensure that every customer receives top-notch service and that our products are reasonably priced. It's fantastic to know that we met your expectations in these areas.
Once again, thank you for your positive feedback. We hope to have the opportunity to serve you again in the future.
Best regards,
Mandy
The Pen Shop
