Dear valued customer,Thank you so much for your fantastic 5-star rating of The Pen Shop! We truly appreciate your kind feedback and support.
We're thrilled to hear that you had a great experience with us and that you're pleased with your purchase of the amazing Cross pen. We strive to offer top-notch products that meet our customers' expectations, and we're delighted that you found satisfaction in our selection.
Furthermore, we're glad our speedy delivery service worked out perfectly for you. Timely delivery is something we prioritize as we believe in making your shopping experience as convenient as possible.
Once again, we sincerely thank you for taking the time to share your positive experience. It means the world to us. We look forward to serving you again in the future!
Warmest regards,
The Pen Shop Team
“Ordering the pen itself was easy, the engraving not so much as it would not show in the cart. The shop helped deal with this over the phone and send a separate invoice for the engraving, which was paid immediately. However, I am still getting messages asking me to pay (2 so far). Overall if it were not for the issues I'd be marking higher. I have not been able to rate the product as it's a gift and will not been seen until tomorrow.
Marc”
Dear Marc,Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and apologize for any inconvenience you may have faced.
We are glad to hear that you found ordering the pen itself easy, although we understand that the engraving process was not as smooth. We are sorry for the inconvenience caused when the engraving did not show in the cart. However, we are glad that our shop could assist you over the phone and provide a separate invoice for the engraving, which you paid immediately.
We apologize for the multiple messages you have received asking for payment. It seems that there may have been a misunderstanding in our system, and we assure you that we will look into this matter promptly to resolve it. Your payment has been received, and we apologize for any inconvenience or confusion caused by these messages.
Furthermore, we appreciate your understanding and willingness to rate the product after it is received as a gift. Your feedback is vital to us, as it helps us improve our services and ensure a better experience for all our customers.
If there is anything else we can do to make things better for you, please do not hesitate to let us know. Your satisfaction is our top priority, and we will go above and beyond to address any concerns you have.
Once again, thank you for your feedback and for choosing The Pen Shop. We value your support and hope that you and the recipient of the gift will enjoy the product.
Best regards,
Mandy
Customer Support Team
The Pen Shop
Dear Stuart,Thank you for your outstanding 5-star rating of The Pen Shop! We are thrilled to hear that you had such a positive experience with us.
We truly appreciate your feedback and are delighted to know that our service met your expectations. We strive to provide our customers with efficient and reliable delivery, and we are glad to hear that your cartridges arrived promptly and well-packaged. It's fantastic to know that they were just what you needed!
Once again, thank you for choosing The Pen Shop and for taking the time to share your feedback. We hope to serve you again in the future!
Warm regards,
The Pen Shop Team
“Great Customer Service.
I own a very special Cross pen and have had several unsuccessful attempts to purchase refill cartridges for it, Once I contacted the Pen Shop, they replied very quickly & asked for photos of the pen, cartridge alongside a ruler. Once I sent these off, the Pen Shop were able to ascertain the exact refill which I required. I ordered these and within 3 days, they were delivered by Royal Mail.
Great Customer Service and prompt delivery. Highly recommended”
Dear Bronwen, Thank you for your amazing 5-star rating of The Pen Shop! We appreciate your kind words and are thrilled to hear that you had a great experience with us.
At The Pen Shop, we strive to provide excellent customer service, and we are glad to know that we were able to assist you in finding the exact refill cartridge you needed for your special Cross pen. We understand how important it is to have the right supplies for your beloved pen, and we're glad we could help you successfully find and order them.
It's great to hear that you received your order within just 3 days, thanks to the prompt delivery by Royal Mail.
Thank you again for recommending us and for choosing The Pen Shop. We look forward to serving you again in the future.
Best regards,
The Pen Shop Team
Dear [Reviewer],Thank you so much for taking the time to rate The Pen Shop with 5 stars! We truly appreciate your kind words and are thrilled to hear that you were satisfied with our service. It's fantastic to know that you found the pen, engraving, and packaging to be excellent.
At The Pen Shop, ensuring customer satisfaction is our top priority, and we're delighted to have met your expectations. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future.
Thank you once again for choosing The Pen Shop and for your glowing review!
Warm regards,
The Pen Shop
“I am generally happy with my purchase. Though still trying to work out why the weight effect when writing translates less into the weight when holding?”
Dear Uma,Thank you so much for your fantastic 5-star rating of The Pen Shop! We sincerely appreciate your support and are delighted to hear that you are generally happy with your purchase.
Regarding your inquiry about the weight effect when writing translating less into the weight when holding, it is an interesting observation. We strive to provide the best writing experience for our customers, and we would be more than happy to assist you in understanding this further. Please don't hesitate to reach out to our customer service team, who will be able to provide you with more detailed information.
Once again, we truly value your feedback and thank you for choosing The Pen Shop. We look forward to serving you again in the future!
Best regards,
The Pen Shop Team
Dear [Reviewer],Thank you so much for taking the time to leave us such a fantastic 5-star rating! We truly appreciate your support and are thrilled to hear that you had a great experience at The Pen Shop.
At The Pen Shop, we always strive to provide the best possible customer service, and we are delighted that you found our team to be responsive. Your satisfaction is our top priority, and we are here to assist you every step of the way.
We look forward to welcoming you back and continuing to serve you with our high-quality products and responsive customer services.
Thank you again for your kind words and for choosing The Pen Shop.
Warm regards,
The Pen Shop Team
Dear Pauline,Thank you so much for your amazing 5-star rating of The Pen Shop! We truly appreciate your kind words and support.
We are thrilled to hear that you found our packaging to be careful and meticulous. We take great pride in ensuring that each item is carefully packaged to guarantee a delightful unboxing experience for our customers.
Moreover, we are delighted to know that the pen you purchased from us was intended as a gift and that the recipient loved it. There is nothing more rewarding for us than knowing that our products bring joy and satisfaction to those who receive them.
Thank you once again for choosing The Pen Shop. We look forward to serving you again in the future.
Warm regards,
The Pen Shop Team
Dear [Reviewer],Thank you so much for your fantastic 5-star rating of The Pen Shop! We truly appreciate your support and are thrilled to hear that you had a great experience with us.
At The Pen Shop, we strive to provide our customers with top-notch products and exceptional service, so it's wonderful to know that we met your expectations. Your satisfaction means the world to us.
We hope to have the pleasure of serving you again soon. Should you have any further inquiries or need assistance, please don't hesitate to reach out.
Thank you once again for choosing The Pen Shop!
Best regards,
The Pen Sjop Team
"Your positive feedback is highly valuable to us and motivates us to keep delivering excellent customer service."
Dear [Reviewer],Thank you so much for your glowing 5-star review of The Pen Shop! We are thrilled to hear that you had a positive shopping experience with us and we appreciate you taking the time to share your feedback.
We are especially delighted that you mentioned our very quick delivery of the correct product. Our team works diligently to ensure prompt and accurate shipments because we know how important it is to receive your order in a timely manner. Your satisfaction is our top priority!
Once again, thank you for choosing The Pen Shop and for your kind words. We look forward to serving you again in the future!
Warm regards,
The Pen Shop Team
Dear Ian,Thank you for your fantastic 5-star rating of The Pen Shop! We truly appreciate your kind words and are thrilled to hear about your positive experience with us. We're delighted that our easy to navigate website, clear illustrations, and prompt dispatch of a quality biro met your expectations. We understand the sentiment attached to a lost favorite pen, and we're glad we could provide a suitable replacement for you. Should you have any future pen needs, please don't hesitate to reach out to us. We look forward to serving you again!
Best regards,
The Pen Shop Team
Dear [Reviewer],Thank you so much for your amazing 5-star rating of The Pen Shop! We are thrilled to hear that you are satisfied with your purchase of Cross Ink Cartridges. Our team takes great pride in providing prompt dispatch service and ensuring a straightforward shopping experience for our valued customers like yourself.
Your feedback means a lot to us, and we truly appreciate your support. Should you require any further assistance or have any queries in the future, please do not hesitate to reach out. Once again, thank you for choosing The Pen Shop, and we look forward to serving you again soon!
Kind regards,
The Pen Shop
Dear Vanessa,Thank you so much for taking the time to give The Pen Shop a 4-star rating! We truly appreciate your feedback and your support.
I am delighted to hear that you have got the expected from your experience with us. Our team always strives to provide the best service possible, and it is wonderful to know that we have met your expectations.
If you have any further feedback or suggestions, please do not hesitate to reach out. We are always here to assist you in finding the perfect pen or any other writing accessories you may need.
Once again, thank you for choosing The Pen Shop and for your positive review. We look forward to serving you again in the future!
Best regards,
The Pen Shop team
Dear John,Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your support and are thrilled to hear that you had a positive experience at The Pen Shop. Our team consistently strives to provide good service and top-quality products, so it's wonderful to know that we met your expectations.
We look forward to serving you again in the future and don't hesitate to reach out if there's anything more we can assist you with.
Best regards,
The Pen Shop team
“Unfortunately sent the wrong colour refill (thats the only reason they didnt get 5 stars), but their customer service department was easy to contact and sent the correct one in super quick time, so would defintley recommend.”
Dear [Reviewer's Name],Thank you so much for taking the time to rate your recent experience with The Pen Shop! We greatly appreciate your 4-star rating and are glad to know that you had a positive experience overall.
We sincerely apologize for the mix-up with the colour refill, and we understand how that could affect your overall rating. However, we are thrilled to hear that our customer service department was able to rectify the situation promptly. Our team works diligently to provide excellent support, and we're delighted that they were able to assist you efficiently.
Once again, we apologize for any inconvenience caused and appreciate your understanding. We value your recommendation and are grateful for your trust in our services.
Should you require any further assistance or have any suggestions, please do not hesitate to reach out to us. We look forward to serving you again in the future!
Best regards,
Mandy
The Pen Shop Customer Support Team
Dear [Reviewer's Name],Thank you so much for your outstanding 5-star rating of The Pen Shop! We are truly grateful for your kind words and appreciation of our service.
We are thrilled to hear that our information was helpful and that our delivery was prompt. At The Pen Shop, we strive to provide the best service possible, ensuring that our customers receive accurate and useful information while enjoying a seamless delivery experience. Your satisfaction is our utmost priority, and your positive feedback encourages us to continue delivering excellent service.
Once again, we truly appreciate your feedback and thank you for choosing The Pen Shop. Should you have any further questions or assistance, please do not hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Mandy
Dear [Reviewer's Name],Thank you so much for your glowing 5-star review of The Pen Shop! We greatly appreciate your kind words and positive feedback.
"All very satisfactory" perfectly encapsulates our aim to provide exceptional service and high-quality products to our valued customers. It's truly rewarding to know that we met your expectations.
We hope to continue exceeding your expectations in the future and look forward to serving you again soon.
Best regards,
The Pen Shop Team
Dear [Reviewer],Thank you so much for your wonderful 5-star rating of The Pen Shop! We greatly appreciate your kind words and are thrilled to hear that the pens you ordered arrived promptly and were of excellent quality. It's delightful to know that you are already enjoying them and finding them to be a fantastic addition. Should you need any assistance or have any further feedback, please do not hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Pen Shop team
“I have been rying for years to a refill for my Mot Blanc pen which was given to me by an old boss.
I ea so pleased when I saw I could odeer one on line. Alityle expensive bit wad for two. Although I thought the postagw was a bir steep, but it is a pleasere to be able to write with my beautiful pen.”
Dear Jacqueline,Thank you so much for your amazing 5-star rating of The Pen Shop! We are delighted to hear that you had a positive experience with us.
We understand how frustrating it can be to search for a refill for a special pen, especially one with sentimental value. We are thrilled to have been able to provide you with the refill for your Mont Blanc pen, which was given to you by your old boss.
We apologize if the cost and postage seemed a bit high, but we assure you that we strive to offer the highest quality products and services. It brings us great joy to know that you can now write with your beautiful pen again.
Once again, thank you for choosing The Pen Shop. We truly appreciate your support and hope to serve you again soon!
Best regards,
The Pen Shop Team
Dear Barbara,Thank you so much for taking the time to leave us a 5-star rating! We greatly appreciate it. We're thrilled to hear that you had a positive experience with The Pen Shop.
We're glad we could provide you with the refills you needed for your favorite Waterman Pen. It's wonderful to know that the order arrived super quick. You're very welcome!
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
The Pen Shop
