“I ordered Montblanc Rollerball pen refills on Friday afternoon and they were delivered via Royal Mail First class in jiffy bag on Saturday. Perfect condition.”
Hi Andre,
I’m sorry you were not happy with your order. I have double checked your order and you did in fact order ballpoint refills, which we sent.
We would be more than happy to change them for the rollerball refills if you would like. Just let us know and we can make sure this is done for you.
Many thanks,
“Very satisfied with my order, but I have to mention that one of the refills, had a kind of spring, on it so I was able to remove it otherwise it not fit.”
“You sent me a Pelikan 800 nib with the tines very out of alignment. Unusable.
Now fixed.
This is the first time in many years you have not been A1
shipping was, as usual, very fast indeed.
Prices, good, as usual.”
“Excellent pens and a sensible price. Very pleased with the Cross ballpoint pen I bought as a gift for a family member. Not sure if this was just a problem on the day I was ordering, but I found the website a bit clunky and unresponsive. I have bought a number of items from Pen Shop previously and not had this problem!”
