“Got sent a email requesting I review your service. On the basis that I’m still waiting for product to be delivered, I can only confirm poor delivery periods at the moment.”
“Buying writing pens for me has always been a personal thing. As more businesses move online we begin to lose that personal touch, and with it a good customer service experience, as we end up dealing with chat bots or email only. Well, how wrong was I when I recently made an online purchase from the The Pen Shop. Having initially been informed of a stock issue affecting my order, a quick call later and the issue was being resolved with the type of customer service experience long lost. Well done The Pen Shop for the great service and wonderful product, the recipients were thrilled to receive the pen gift sets. Wishing you ongoing success for 2025.”
“Not a lot to say I ordered the pen set and it arrived on time. The only reason I have rated 4 stars and not 5 is because nothing went wrong so did not need to contact customer services to see how effective they are at solving problems.”
“Quick efficent and a good company/ Brand to deal with.
I was a little confused as i have a blue lamp card and was informed i would get 20% off how ever the max i could get after spend 20 + Minutes at checkout was 10% can this be clarfied please”
