Name: Rainbow Medical
Address: 2 The Crescent, King Street, Leicester, Leicestershire
Rating: 4.94

“A helpful consultation, allowing us time to ask questions. Dr Kaithakkoden was patient and was able to engage with our reluctant 10 year old son.”

Helpful Report

Posted 4 months ago

Thank you for your kind words! We're so pleased to hear that Dr. Kaithakkoden was able to engage with your son and provide the support you were seeking during your consultation. It's always our goal to create a comfortable environment for families, and we're glad that you felt able to ask your questions. Your feedback truly means a lot to us, and we are here to support you and your family whenever needed. I will pass on your feedback to the doctor today Take care Andrew Fuller Patient experience.

Posted 4 months ago

“In April 2024, we began the process of having our son assessed for ADHD after receiving consistent feedback from various settings - nursery, school, football, and at home. At age nine, we decided it was time to seek answers, as his suspected ADHD traits were beginning to affect his life in a negative way. He struggled to form and maintain friendships, often found himself at the centre of conflicts, and was frequently labelled as disruptive due to difficulties with focus and impulsivity. This journey led us to Dr. Vilanova at Rainbow Medical Centre. From start to finish, the support we have received from Dr. Vilanova has been nothing short of exceptional. The assessment process was detailed, professional, and incredibly reassuring. We felt confident that our son would not simply be given a label - the diagnosis was thorough and backed up by clear evidence from both written and visual assessments. Following the diagnosis, the ongoing care and support have been fantastic. Initially, we were hesitant about the idea of medication, but Dr. Vilanova was extremely understanding and supportive, allowing us to move forward entirely at our own pace. After several months, when our son continued to struggle emotionally and academically, we decided, with Dr. Vilanova’s guidance, to try medication. Now, a few months later, the difference is remarkable. Our son is thriving. He’s built strong friendships, manages himself brilliantly in challenging situations, and is excelling academically just in time for his SATs. His teacher has described his behaviour as “exceptional” and he’s already being recognised for his achievements. We honestly never thought we’d be in this position, and it’s all thanks to the help and support from Rainbow Medical. The decision to pursue an assessment and start medication has truly transformed our son’s life for the better!”

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Posted 4 months ago

Thank you, Dexter and family, for your heartfelt and detailed feedback. We're so glad to hear that Dr. Vilanova and our team have been able to provide the support you and your son needed during this important journey. It’s truly rewarding to see the transformative impact that the assessment and subsequent support have had on his life and well-being. Your feedback on the process reassures us that we’re on the right track. We believe every child deserves the opportunity to thrive, and your son's progress is a wonderful testament to that. We're always here for you should you need anything in the future. Thank you once again for trusting us with this crucial step in your son's life! I will pass on your feedback to Dr Vilanova today. Take care Andrew Fuller Patient experience.

Posted 4 months ago

“Very good experience, professional and quick it helped clear up questions/concerns I had. Would recommend for private ADHD diagnosis as it is much quicker and there is lots of options for continued support after the diagnosis.”

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Posted 4 months ago

Thank you so much for your feedback Oriana! We're thrilled to hear that you had a positive experience with us and that your questions and concerns were addressed so effectively. It's wonderful to know that you found our services helpful for a ADHD diagnosis. Your recommendation means a lot to us, and we're here to support you whenever you need. I will pass on your feedback to all those you have worked with. Andrew Fuller Patient experience.

Posted 4 months ago

“The Catalan psychiatrist was excellent . His disclosure to Ameenah that he also had ADHD was really reassuring for Ameenah. Highly recommend .”

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Posted 4 months ago

Hola/Hello Emma, Thank you so much for your wonderful review! We’re thrilled to hear that Dr Vilanova made such a positive impact on Ameenah with his openness about his own ADHD. It’s so important to feel understood and supported, and it’s great that you found the experience reassuring. We truly appreciate your high recommendation and are here to help whenever needed. I will pass on your feedback to Dr Vilanova today. Take care Andrew Fuller Patient experience.

Posted 4 months ago

“The three hour appointment went well and we had time to cover all 90+ questions required to gather relevant information. So Job done. However, It is also important to match the communication style of the professional with the others participating in each interview or session given that many parents may also have neurodivergent processing and communication quirks. I understand that the choice whether to disclose our own neuro diverse traits is a personal one for both parents of a child and the professional leading the appointment and isn't for everyone. I am happy to do so, although I expect it's fairly obvious anyway. Everyone has a different communication style. My own communicating style was a little at odds with the person leading the session and at times I felt that the professional was frustrated that my responses were not succinct enough as I didn't want to leave out anything of value. Their style of communication was quite neutral and they didn't seem comfortable. The quality of information given may differ if there is a mismatch between communicating styles of the assessor and the person giving the information or being assessed. Perhaps patients and their parents could be given a choice of professionals before each booking rather than allocated a professional. A link to their profiles would be useful. I have attended several appointments as a parent with various psychologists and psychiatrists. The quality of information given was more fluent when rapport was established early on in the session and where my child felt he was able to express themself freely. It might also help if parents are given a heads up at to which life periods would be the focus of the questioning beforehand. Childhood can be a blur, especially when you have several children. Again recall can be easier with time to prep. Overall, the appointment achieved its purpose. Thank you”

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Posted 4 months ago

Thank you very much for taking the time to share your detailed feedback about your ADI-R appointment. We truly appreciate the thought and care you’ve put into your comments. We’re glad to hear that the session allowed enough time to cover the full assessment thoroughly and that it achieved its purpose. Your observations about communication styles, rapport, and preparation are extremely valuable. At Rainbow Medical, we recognise that everyone has unique ways of processing and expressing information — and that includes our professionals. We actively encourage diversity and neuroinclusion across our whole organisation, and many of our clinicians and team members are neurodivergent themselves, so we get it. We completely agree that communication style and rapport can make a meaningful difference to comfort and fluency in sessions. Your suggestions — such as being able to view clinician profiles before booking, and giving parents advance notice of the developmental periods to focus on — are excellent ideas that we will share with our clinical and administrative teams for consideration. Thank you again for your thoughtful reflections and for helping us continue to improve the experience for all families we work with. Take care Andrew Fuller Patient experience.

Posted 4 months ago

“Grace was very accommodating and explained the process and recommended pathway to take. My wife and I were put at ease straight away and were left feeling more positive than when we arrived. A credit to Rainbow Medical. Thank you Grace.”

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Posted 4 months ago

Good morning Russell, Thank you for your kind words! We're so pleased to hear that Grace was able to put both you and your wife at ease and guide you through the process. Providing a positive and supportive experience for our patients is our top priority, and it's wonderful to know we succeeded with you. If you need any further assistance or have any questions, please don’t hesitate to reach out. I will pass on your feedback Grace this morning. Andrew Fuller Patient experience

Posted 4 months ago

“Very pleasant experience Dr Wendell was helpful and empathetic and knowledgable.”

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Posted 4 months ago

Good morning Adrian, Thank you for your lovely feedback! We’re so glad to hear that Dr. Windell made your experience pleasant and provided you with the help and knowledge you were looking for. It’s our goal to ensure our patients feel supported and understood throughout their journey. If you need anything further or have any questions, please don’t hesitate to reach out. I will pass on your feedback to Dr Windell today. Andrew Fuller Patient experience

Posted 4 months ago

“Really impressed with the whole process and the way that the medication was described made it very easy to follow and understand, and gave us a clear and balanced view of what mediaction would be best.Dr Logan was very personable and easy to deal with and i look forward to dealing with him in the future.”

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Posted 4 months ago

Good morning Tilly and family, Thank you for your fantastic review! We’re thrilled to hear that you had a positive experience and found the medication information clear and easy to follow. Dr. Logan truly values connecting with patients and ensuring they feel supported throughout the process. We look forward to seeing you again in the future! If you have any questions or need assistance, please don’t hesitate to reach out. I will pass on your feedback to Dr Windell today. Take care Andrew Fuller Patient experience.

Posted 4 months ago

“Dr Logan Windell was very informative and everything I expected from a professional. I will be soon starting medication for Adhd (adult) and the process was made simple. I would highly recommend Rainbow Medical”

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Posted 4 months ago

Good morning Danial, Thank you for your wonderful review. We're delighted to hear that Dr. Logan Windell provided you with the information you were looking for and made the process simple for you. It's our aim to support our patients every step of the way, and your recommendation means a lot to us. If you have any questions or need further assistance as you start your medication, please feel free to reach out. I will pass on your feedback to Dr Windell today. Take care Andrew Fuller Patient experience.

Posted 4 months ago

“very professional ,friendly and the Dr answers your quesions and explains everything .”

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Posted 4 months ago

Good morning Ryan, Thank you so much for your feedback. We're delighted to hear that you found our team to be professional and friendly, and that the doctor took the time to answer your questions thoroughly. Providing clear explanations and support is a vital part of our care approach. If you have any other questions or need assistance in the future, please don’t hesitate to reach out. I will pass on your feedback to Dr Vilanova. Take care Andrew Fuller Patient experience.

Posted 4 months ago

“The Dr was friendly, nice, approachable & informative”

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Posted 4 months ago

Good morning Harry and family, Thank you for your feedback. We're so pleased to hear that you found our doctor to be friendly, nice, approachable, and informative. It’s our goal to create a welcoming atmosphere for all our patients, and your feedback truly encourages us. If you have any questions or need further assistance, please feel free to reach out. I will pass on your feedback to Dr Vilanova today. Andrew Fuller Patient experience.

Posted 4 months ago

“Atholl was very friendly and relatable and made myself and my two children feel very comfortable. It was a very positive experience”

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Posted 4 months ago

Good afternoon Rhian, Thank you for your feedback. We’re thrilled to hear that Atholl made you and your children feel comfortable and welcome. Creating a positive experience for our patients and their families is our top priority, and your kind words truly inspire us. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. I will pass on hour feedback to Atholl directly. Andrew Patient experience.

Posted 4 months ago

“All practitioners i’ve seen have been very conscientious and informative”

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Posted 4 months ago

Good afternoon Aleyna, Thank you so much for your fantastic feedback! We’re delighted to hear that all the practitioners you’ve seen have been conscientious and informative. Your kind words truly encourage us to continue striving for excellence in patient care. If you need any further assistance or have any questions, please don’t hesitate to reach out. I will pass on your feedback to all those you have worked with. Andrew Patient experience.

Posted 4 months ago

“My meeting with Diane yesterday 18th of the 9th 25 I had no problems connecting which I have never done this before so I thank you for that I find Diane very professional and caring in her profession very happy! Thank you!”

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Posted 4 months ago

Good afternoon Michael, Thank you so much for your lovely review! We’re delighted to hear that your meeting with Diane went smoothly and that her professionalism and caring nature made a positive impression on you. Your feedback means a lot to us! If you need any further assistance or have questions in the future, please don’t hesitate to reach out. I will pass on your feedback when I see Di today. Andrew Patient experience.

Posted 4 months ago

“Simply excellent. Having been under Rainbow Medical since January this year, we have received nothing but exceptional care & support from all those involved. I am running out of superlatives! Dr.Windell consistently provides a professional, kind and informative session with us. He is just so lovely.”

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Posted 4 months ago

Good afternoon Bradley, Thank you so much for your wonderful review, Bradley! Dr. Windell truly embodies professionalism and kindness, and we’re pleased that his approach has positively impacted your experience. Your kind words are greatly appreciated and motivate our entire team to continue providing outstanding support. If you ever have any questions or need assistance, please feel free to reach out. I will pass on your feedback to the whole team. Andrew Patient experience.

Posted 4 months ago

“Efficient and really easy clear processes for booking and payment. The staff have all been superb and approachable, my child and I felt reassured and supported. The assessments were all well explained and child centred. The diagnostic appointments were clear and informative, aimed at my level of understanding with clear explanations and thorough discussion about options moving forward. We felt supported throughout.”

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Posted 4 months ago

Good morning, Thank you so much for your feedback. We are thrilled to hear that you found our booking and payment processes efficient and straightforward. It's wonderful to know that you and your child felt reassured and supported by our team. We truly believe that clear communication and a child-centered approach are vital in providing the best care. If you have any further questions or need assistance in the future, please feel free to reach out. I will pass on your feedback to all those you have worked with. Andrew Patient experience

Posted 4 months ago

“Very efficient and caring. Absolutely recommend them.”

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Posted 4 months ago

Good afternoon, Thank you for your kind words! We're genuinely pleased to hear that you found our service to be efficient and caring. Your recommendation means a lot to us and inspires our team to continue providing the best care possible. If you have any further questions or need assistance, please don't hesitate to reach out. I will pass this on to all those you have worked with. Andrew Patient experience.

Posted 4 months ago

“I had an assessment meeting with Dylan Bowness to discuss my daughter's case. Dylan was very professional; he explained the process clearly and succinctly, led the discussion expertly, and made me feel at ease even when the questions dealt with sensitive matter.”

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Posted 4 months ago

Good afternoon, Thank you so much for your feedback regarding your meeting with Dylan Bowness! We're thrilled to hear that he was able to create a comfortable atmosphere while discussing your daughter's case. It's important to us that our patients feel at ease, especially when dealing with sensitive matters. If you have any further questions or need additional support, please don’t hesitate to reach out. I will pass on your feedback to Dylan today. Andrew Patient experience.

Posted 4 months ago

“Once again a professional and knowledgeable video call”

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Posted 4 months ago

Good afternoon Ollie and family, Thank you so much for your wonderful feedback! We're delighted to hear that your video call experience with the doctor was both professional and knowledgeable. Our team works hard to ensure that every consultation meets your expectations, and it’s great to know we succeeded with you. If you have any further questions or need assistance, please don’t hesitate to reach out. I will pass on your feedback directly. Andrew Patient experience.

Posted 4 months ago

“Another very helpful and informative appointment for my daughter with Dr Vilonova. He has such a kind , gentle but very professional manner. Thank you”

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Posted 4 months ago

Good morning, Thank you so much for your feedback! We’re thrilled to hear that Dr. Vilanova provided such a kind and gentle experience for your daughter. His professional approach combined with compassion truly makes a difference. If you have any further questions or need assistance, please feel free to reach out. I will pass on your feedback to Dr Vilanova directly. Andrew Patient experience.

Posted 4 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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