Rainbow Medical Reviews

Name: Rainbow Medical
Address: 2 The Crescent, King Street, Leicester, Leicestershire
Rating: 4.94

4.9 Rating 387 Reviews

99 %

of reviewers recommend Rainbow Medical

Company Reviews

Metrics

Info

4.9

Based on 387 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Rainbow Medical:

Rainbow Medical has expertise in treating ADHD, Autism (ASD), Depression, Anxiety, Personality Disorder, Bipolar Affective Disorders. Based in Leicester, Nottingham, Derby, Coventry and Edinburgh.

Visit Website

Phone:

0800 054 1850

Email:

contact@rainbowmedical.co.uk

Location:

2 The Crescent, King Street,
Leicester
Leicestershire
LE1 6RL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Speaking with most Dr's or medics can ne a chore, not these people. I honestly can't thank them enough. (suppose payment solves that) following a horrible experience with another private medical company they are a breath of fresh air. Polite, efficient, understanding and empathetic when needed.”

Helpful Report

Posted 4 months ago

Good afternoon Fraser, Thank you so much for your feedback. We’re delighted to hear that our team has made a positive impression on you. It’s great to know that you found us to be polite, efficient, and empathetic, especially after your previous experience. We truly strive to provide a breath of fresh air for our patients, and it’s heartening to hear we succeeded with you. If you ever need assistance or have questions in the future, please don’t hesitate to reach out. I will pass on your feedback directly to Dr Vilanova and Dr Windell and the admin team. Andrew Patient experience.

Posted 4 months ago

“Very kind, understanding and patient. He takes the time to explain things in detail.”

Helpful Report

Posted 5 months ago

Good afternoon Lilia and family, Thank you so much for your kind words! We’re thrilled to hear that you found our team to be kind, understanding, and patient. It’s our mission to ensure that every patient feels informed and cared for, and we’re glad that we could take the time to explain everything to your satisfaction. If you have any further questions or need assistance, please don’t hesitate to reach out. I will personally pass on your feedback to Dr Vilanova. Andrew Fuller Patient experience.

Posted 5 months ago

“Trying to locate your building in Leicester is not the best as the signage outside the building does not say rainbow medical . Grace was fantastic and was really clear in the structure of the feedback process and made really good connection with my daughter which was fantastic .”

Helpful Report

Posted 5 months ago

Good morning Amy and family, Thank you for taking the time to share your feedback. We’re glad to hear that Grace made such a positive impression and was able to connect with your daughter. We strive to create a supportive atmosphere for all our patients. We appreciate your input regarding the signage and will work on improving that for future visitors. We work in partnership with My Solution Wellbeing. If you don’t see ‘Rainbow Medical’ signage when you come to see us, look out for ‘My Solution Wellbeing’ signage. That’s where you will find us too. If there's anything else we can assist you with, please don’t hesitate to reach out. Andrew Fuller Patient experience.

Posted 5 months ago

“It was a very reassuring experience, thank you very much, I was scared before but the lady was very nice to me”

Helpful Report

Posted 5 months ago

Good morning Nathan and family, Thank you for your feedback. We're so glad to hear that you had a reassuring experience with us. It’s our priority to ensure that our patients feel comfortable and cared for, so we’re pleased that our team was able to provide that for you. If you have any more questions or need assistance, please don’t hesitate to reach out. I will pass on your feedback directly. Andrew Fuller Patient experience.

Posted 5 months ago

“It was a straightforward booking experience. Admin was helpful and the preliminary session was thorough and informative.”

Helpful Report

Posted 5 months ago

Good afternoon Bilal and family, Thank you for your feedback. We’re so pleased to hear that you found the booking process straightforward and that our admin team was helpful. It’s fantastic to know that your preliminary session was thorough and informative—your satisfaction is our priority! If you have any more questions or need assistance moving forward, please don’t hesitate to reach out. I will pass on your feedback to all those you have worked with. Andrew Fuller Patient experience.

Posted 5 months ago

“Everyone at Rainbow has been so friendly and helpful.”

Helpful Report

Posted 5 months ago

Good afternoon, Thank you for your feedback! We're thrilled to hear that you found our team at Rainbow Medical to be friendly and helpful. Creating a welcoming environment is incredibly important to us, and your kind words affirm that we’re on the right track. If you ever need anything or have questions, feel free to reach out. Andrew Fuller Patient experience.

Posted 5 months ago

“Really good experience with rainbow medical finally starting to see the light at the end of the tunnel after 29 years would definitely recommend 👍”

Helpful Report

Posted 5 months ago

Thank you so much, Steven, for sharing your experience. We’re delighted to hear that you feel you’re finally seeing the light at the end of the tunnel—it means a great deal to us. Your kind words and recommendation are truly appreciated, and we’re glad to have been able to support you on this journey. If you ever need anything or have any questions, don’t hesitate to reach out. I will pass on your feedback to all those you have worked with. Andrew Patient experience.

Posted 5 months ago

“Excellent as always. We we're struggling to find a day time appointment which suited us but Dr Windell very kindly accommodated us and saw us one evening. Great service and very much appreciated. Can't speak highly enough. Thank you.”

Helpful Report

Posted 5 months ago

Good afternoon Bradley, Thank you so much for your feedback. We’re thrilled to hear that Dr. Windell was able to accommodate your schedule and provide the service you needed. Your appreciation of our flexibility means a great deal to us! If you ever need anything or have further questions, please feel free to reach out anytime. I will pass on your feedback to Dr Windell myself. Andrew Patient experience.

Posted 5 months ago

“Really easy to talk to and calmed my nerves”

Helpful Report

Posted 5 months ago

Good afternoon Isabelle, Thank you for your feedback! We're so glad to hear that you felt comfortable talking with Dr Vilanova and that he could help calm your nerves. Your kind words mean a lot to us! If you ever need anything or have more questions, please don't hesitate to reach out. I will pass on your feedback directly to Dr Vilanova. Warm regards, Team Rainbow Medical

Posted 5 months ago

“Excellent, all questions answered.”

Helpful Report

Posted 5 months ago

Good afternoon Charlie and family, Thank you so much for your feedback! We’re delighted to hear that all your questions were answered. It’s our priority to ensure that you feel informed and supported. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. I will pass on your feedback to Dr Windell and all those you have worked with. Andrew Patient experience

Posted 5 months ago

“Appointment on time and professional as usual. Informative of what to do, listened and advised on how to manage symptoms and support. Thank you.”

Helpful Report

Posted 5 months ago

Good morning Spencer and family, Thank you so much for your feedback. We’re delighted to hear that your appointment was on time and that you found our team to be professional and informative. It's great to know that we could assist you in managing your symptoms effectively. Your appreciation means a lot to us! If you have any further questions or need assistance, please don’t hesitate to reach out. I will pass on your feedback to Dr Vilanova. Andrew Patient experience

Posted 5 months ago

“Great service, have used for my daughter and myself - options for online appointment conviniemt and flexible”

Helpful Report

Posted 5 months ago

Good morning Malvika, Thank you so much for your feedback. We're delighted to hear that you and your daughter found our online appointment options convenient and flexible. It's our goal to provide great service that meets the needs of our patients. Your feedback is truly appreciated! If you need anything else or have further queries, please don’t hesitate to reach out. I will pass on your feedback to Dr Vilanova. Andrew Patient experience.

Posted 5 months ago

“Excellent”

Helpful Report

Posted 5 months ago

Good morning, Thank you so much for your feedback! We’re thrilled to hear that you had an excellent experience with us at Rainbow Medical. We look forward to continuing to provide you with top-notch service. If there’s anything more we can do for you, please don’t hesitate to reach out. I will pass on your feedback to Dr Vilanova. Andrew Patient experience

Posted 5 months ago

“Grace was very welcoming and a lovely person. The environment, the room we were in was really relaxing and open. Grace helped us to be relaxed , a very calming nature, gently spoken, but got the information across to us. Thank you so much for this Good experience.”

Helpful Report

Posted 5 months ago

Good morning, Thank you so much for your feedback. We’re so pleased to hear that Grace was able to create such a welcoming and calming environment for you. It’s our priority to help our patients feel relaxed and informed during their visit. Your kind words will be passed along to Grace. If there’s anything more we can do to assist you, please don’t hesitate to reach out. Andrew Patient experience.

Posted 5 months ago

“Rainbow Medical have been brilliant, a really quick turn around. I decided to go private for my ADHD titeration, after an NHS diagnosis in 2024 and no futher action from them. It feels like my progress has been really swift. I've been assessed by a really friendly Dr. who fully explained the process and what to exdpect going forth in my journey. So glad I took the steps and went ahead privately after the painful disappointment of my treatment previously.”

Helpful Report

Posted 5 months ago

Good afternoon, Thank you so much for your feedback. We’re thrilled to hear that your experience at Rainbow Medical has been so positive, especially after the challenges you faced. It’s great to know that Dr Vilanova was able to explain the process clearly and support you on your journey towards better management of your ADHD. If you have any further questions or need assistance at any point, please feel free to reach out. We’re here for you every step of the way! I will pass on your feedback directly to Dr Vilanova today. Andrew Patient experience.

Posted 5 months ago

“Good communication and openness about the process steps and cost. The Doctor was lovely, explained the titration process and the differences in ADHD medication that was beyond any expectations I had. I was so pleased to learn the differences the reasoning behind the selection choice and what to expect.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for your feedback. We’re so pleased to hear that you found our communication clear and that the doctor was able to provide you with valuable insights into the titration process and medication options. It’s always our goal to exceed expectations and ensure our patients feel informed throughout their journey. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. I will be sure to share your kind words with the team. Andrew Patient experience.

Posted 5 months ago

“The doctor completely put my mind at rest over the use of medication, he was informative, knowledgeable and explained the steps and potential side effects in terms that were easy to understand.”

Helpful Report

Posted 5 months ago

Good afternoon, Thank you for your feedback. We’re delighted to hear that our doctor was able to ease your concerns about medication and provide clear, informative explanations. It’s always our aim to ensure our patients feel informed and comfortable throughout their experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. I will pass on your feedback to the doctor you have been working with. Andrew Patient experience.

Posted 5 months ago

“Thorough personalised service. Understanding clinicians.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for your fantastic review! We’re thrilled to hear that you experienced thorough, personalised service and that our clinicians were able to meet your needs with understanding. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. I will pass on your feedback today to all those you have worked with on your journey with us. Take care Andrew Patient experience.

Posted 5 months ago

“It was ok but the signal wasn’t great so there was a delay. And at times I found the doctor quite abrupt in his manner, particularly when we misunderstood a question.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback. At Rainbow Medical, we actively encourage and facilitate feedback from all our patients and their families, as it helps us learn and continually improve our service. I have spoken with the doctor involved, and he has asked me to pass on his sincere apologies if he came across as abrupt — this was never his intention. Unfortunately, it appears there were some connection difficulties during your online consultation. While we believe the main technical issues may have been related to the connection on your side, we fully appreciate how frustrating this must have been for you. In hindsight, it might have been better to switch from a video call to a telephone call to avoid those interruptions and delays. The doctor explained that, because this part of the assessment was especially important, and due to the ongoing connection issues, he was making an extra effort to ensure each question was clear and understood. We can see how this quest for clarity might have come across as abrupt, but it was certainly not intended. We value your comments and will reflect on them to make sure our communication remains clear, respectful, and supportive — even in less-than-ideal technical circumstances. Andrew Patient experience.

Posted 5 months ago

“Very prompt & friendly. The process was very quick from booking to finish.”

Helpful Report

Posted 6 months ago

Good afternoon, Thank you so much for your feedback. We’re thrilled to hear that you found our service prompt and friendly, and that the process was quick from start to finish. It’s wonderful to know we were able to deliver a smooth experience for you. I will pass on your feedback to all those you have worked with. If there’s anything more we can do for you in the future, please don’t hesitate to reach out. Warm regards, Andrew Patient experience.

Posted 5 months ago

Rainbow Medical is rated 4.9 based on 387 reviews