Rainbow Medical Reviews

Name: Rainbow Medical
Address: 2 The Crescent, King Street, Leicester, Leicestershire
Rating: 4.94

4.9 Rating 386 Reviews

99 %

of reviewers recommend Rainbow Medical

Company Reviews

Metrics

Info

4.9

Based on 386 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Rainbow Medical:

Rainbow Medical has expertise in treating ADHD, Autism (ASD), Depression, Anxiety, Personality Disorder, Bipolar Affective Disorders. Based in Leicester, Nottingham, Derby, Coventry and Edinburgh.

Visit Website

Phone:

0800 054 1850

Email:

contact@rainbowmedical.co.uk

Location:

2 The Crescent, King Street,
Leicester
Leicestershire
LE1 6RL

Anonymous

Anonymous // 01/01/2019

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English

“Efficient, understanding and excellent experience”

Helpful Report

Posted 5 months ago

Good afternoon, Frederick and family Thank you for your wonderful feedback. We’re delighted to hear that you had an efficient and understanding experience with us. It’s our aim to provide the best support possible, and your positive words motivate us to continue delivering excellent care. Should you need any further assistance or have questions in the future, please don’t hesitate to reach out. I will pass on your feedback to all those you have worked with. Andrew Patient experience.

Posted 5 months ago

“As going backwards and forwards from the doctors about a misdiagnosis of adhd, the doctors have really been non existent for me they really haven’t helped in the slightest so I thought I would reach out to sort my problems myself as I have had enough, it was really good to finally be able to sit down and speak to grace Donovan and actually be listened to and to put me on the right path very quickly also. Would fully recommend and looking forward to getting to the bottom of this.”

Helpful Report

Posted 5 months ago

Good morning, Steven, Thank you for taking the time to share your experience with us. We're so glad to hear that your conversation with Grace made a positive difference in your journey. It’s important to us that our patients feel heard and supported, and we're thrilled to know you are on the right path. If you need any further assistance or have any questions as you continue, please don’t hesitate to reach out. We look forward to supporting you in getting to the bottom of this together. I will pass on your feedback to the whole team Andrew Patient experience.

Posted 5 months ago

“As always, our experience with Dr.Windell was excellent. He makes my son feel listened to & understood which helps him to converse with him easily & openly. He describes him as brilliant.”

Helpful Report

Posted 5 months ago

Good afternoon, Bradley and family, Thank you so much for your feedback. We're thrilled to hear that Dr. Windell was able to create a space where your son felt listened to and understood. It’s truly our goal to foster open communication between our patients and their doctor, and your feedback reassures us that we are on the right track. If you have any questions or need further assistance, please feel free to reach out. I will be sure to share your kind words with Dr. Windell. Andrew Patient experience.

Posted 5 months ago

“My appointment with Dr Windell For my ADHD medication and in fact the whole process throughout with him was amazing. He made me feel heard and seen for the first time in my life. He reassured me that things can and willl get better. He spent the time to discuss each medication and made me feel like I had the choice on which path wanted to take.”

Helpful Report

Posted 5 months ago

Good afternoon, Aaron, Thank you so much for your feedback. We're thrilled to hear that your experience with Dr. Windell was so positive and that he made you feel heard and supported. It's our priority to ensure that our patients feel empowered in their treatment decisions, and it’s heartwarming to know that Dr. Windell took the time to discuss your options with you. If you have any further questions or need assistance as you move forward, don’t hesitate to reach out. I will pass on your feedback directly to Dr Windell later this afternoon. Wishing you all the best on your journey! Andrew Patient experience.

Posted 5 months ago

“Professional friendly experience what highly recommended 5*”

Helpful Report

Posted 5 months ago

Good afternoon, Lynne, Thank you so much for your feedback. We're thrilled to hear that you had a professional and friendly experience with us. Your high recommendation means a lot to our team, and we’re committed to providing the best care to all our patients. If you ever need assistance or have any questions in the future, please feel free to reach out. I will pass on your feedback directly to the clinician you have worked with. Andrew Patient experience.

Posted 5 months ago

“Our discussion with Dr Vilanova with regards possible medication to help our son was very informative. He explained the benefits and possible side effects to us, we really appreciated his advice and openness.”

Helpful Report

Posted 5 months ago

Good morning, Margaret-Anne, Thank you so much for your feedback. We're delighted to hear that your discussion with Dr. Vilanova was informative and that you appreciated his openness regarding potential medication for your son. It’s important to us that families feel well-informed and supported in their decisions. If you have any further questions or need additional support, please don’t hesitate to reach out. I will pass on your feedback to Dr Vilanova this morning. Andrew Patient experience.

Posted 5 months ago

“Both sessions I had with Nadine for adult Adhd felt comfortable, well delivered and I was very appreciative of a Saturday slot helping to schedule around work. In the same week 2 assesments have been done and the final review is in less than a fortnight. I'm already feeling progress in my journey and well-being. I would highly recommend!”

Helpful Report

Posted 5 months ago

Good morning, Danial, Thank you so much for your feedback. We’re delighted to hear that you felt comfortable during your sessions with Nadine and that the Saturday slot worked well for you. It’s great to know you’re already noticing progress in your journey and well-being. If you have any questions or need support as you continue your assessments, please feel free to reach out. Wishing you all the best in your journey ahead! I will pass on your feedback to Nadine and the Patient Experience team this morning. Andrew Patient experience.

Posted 5 months ago

“Really good. Made to feel at ease and understood”

Helpful Report

Posted 5 months ago

Good morning, Sam, Thank you for your feedback. We're so glad to hear that you felt at ease and understood throughout your experience. Our team strives to create a comforting environment for all our patients, so it’s fantastic to know we achieved that for you. If you ever need any further assistance or have questions in the future, please don’t hesitate to get in touch. I will pass on your feedback directly to those you have worked with. Andrew Patient experience

Posted 5 months ago

“Only part way through my diagnosis, from initial enquiry to now I’m more than happy with staff and service”

Helpful Report

Posted 5 months ago

Good morning, Jayne, Thank you for your feedback. We’re thrilled to hear that you're happy with our staff and the service you’ve received thus far. Our team is committed to making your diagnostic journey as smooth and supportive as possible. If you have any questions or need further assistance as you continue through the process, please don’t hesitate to reach out. I will pass on your feedback to all those you have worked with. Andrew Patient experience.

Posted 5 months ago

“Great…. Clear and informative. Helped Nieve to feel confident with her medication.”

Helpful Report

Posted 5 months ago

Good afternoon, Nieve and family, Thank you for sharing your feedback. We’re so pleased to hear that our support helped you feel confident with your medication. Clarity and reassurance are essential, and it’s fantastic to know you found it here. Should you have any more questions or need further assistance down the line, please don’t hesitate to reach out. I will pass on your feedback directly to the doctor you worked with. Andrew Patient experience.

Posted 5 months ago

“Rainbow medical streamline and make what could be such a difficult process easier, more compassionate and provide fantastic customer support over the phone and by email. For an affordable and caring diagnostic process I would recommend.”

Helpful Report

Posted 5 months ago

Good morning, Samuel, Thank you so much for your feedback. We're delighted to hear that you found our process to be streamlined and compassionate. Providing excellent customer support is a priority for us, and it’s rewarding to know that you felt well cared for during your diagnostic experience. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. I will pass on your feedback to all those you have worked with. Andrew Patient experience.

Posted 5 months ago

“The psychiatrist was very nice and helpful”

Helpful Report

Posted 5 months ago

Good morning, Ethan, Thank you so much for your kind words. We're delighted to hear that you found our psychiatrist to be nice and helpful. Our team is dedicated to providing compassionate care, and it’s wonderful to know that you felt supported during your visit. If you need anything further or have more feedback to share, please feel free to reach out. I will pass on our feedback directly to the doctor you worked with. Andrew Patient experience

Posted 5 months ago

“Very knowledgeable, explained the diagnosis in terms that were easy to understand.”

Helpful Report

Posted 5 months ago

Good afternoon, Thank you so much for your feedback. We're thrilled to hear that you found our team knowledgeable and that we were able to explain the diagnosis in a way that was easy for you to understand. Making complex information more accessible is always our goal, and it's wonderful to know we succeeded with you. If you have any more questions or need further assistance, don’t hesitate to reach out. I will pass on your feedback directly to those you have worked with Andrew Patient experience.

Posted 5 months ago

“I'm answering for my daughter but she walked out saying "I really liked her!" Rather loudly and then preceded to talk about her for that 1.5 hour journey home, so... Yeah, um, I guess pretty good. Haha! Thank you very much to Nadine, very much appreciated.”

Helpful Report

Posted 5 months ago

Good afternoon, Serena and family, Thank you for sharing such delightful feedback! We're thrilled to hear that your daughter had such a positive experience and is so enthusiastic about her visit with Nadine. It's wonderful to know that her care made such an impact during your journey home! We'll make sure to pass on your kind words to Nadine and the team. If you ever have more thoughts to share or need our help, don’t hesitate to reach out. Andrew Patient experience.

Posted 5 months ago

“It's a pleasure dealing with this company, easy and efficient with excellent communication.”

Helpful Report

Posted 5 months ago

Good afternoon, Fraser, Thank you for your wonderful feedback. We’re thrilled to hear that you found our service easy and efficient, and that our communication met your expectations. Our team is dedicated to providing the best experience possible, and your feedback is truly appreciated. If you ever need anything or have further questions, please don't hesitate to reach out. I am going to pass on your feedback to all those you have worked will. Andrew Patient experience.

Posted 5 months ago

“Dr Josep Vilanova-Godia was very good with my daughter and explained everything to her to help her understand. As always an excellent service.”

Helpful Report

Posted 6 months ago

Good morning, Thank you for your kind words about Dr. Josep Vilanova-Godia! We’re delighted to hear that he was able to connect with your daughter and explain everything in a way that made her feel comfortable and informed. Our team strives to provide excellent service, and it’s always rewarding to hear that our efforts have made a difference. If you have any further questions or need assistance in the future, please feel free to reach out. I will pass on your feedback directly today. Andrew Patient experience.

Posted 6 months ago

“Professional and friendly service throughout. Fully understand the aspects of the child and explain throughout each step what was going on and what is best moving forward. Everyone at rainbow medical we have met have been exceptional is what was difficult circumstances at times. Thank you.”

Helpful Report

Posted 6 months ago

Good morning, Sara, Thank you for your wonderful feedback. We’re so pleased to hear that our team was able to support you and your child during what can be challenging times. It’s heartening to know that the step-by-step explanations and care provided made a positive impact on your experience. We truly appreciate your kind words about our staff—everyone at Rainbow Medical strives to create a warm and understanding environment for families. If you ever have more questions or need additional support, please feel free to reach out. I will pass on your feedback to all those you have worked with later today. Andrew Patient experience

Posted 6 months ago

“Incredibly high level of care, every individual I have interacted with has been more than helpful, often taking extra effort to assist and ensure things are communicated and in place for myself. The level of understanding for my difficulties has helped me realise I'm not just a broken idiot, and has helped me be more kind to myself. As an ADHD individual now effectively medicated, I have found Rainbow Medical to be the most straightforward and navigatable service I have ever used, even before I began medication. My life has been drastically improved for the better, I still have a long way to go, but for the first time, I am capable of things I never thought possible. A big thing for me is I am even doing things without needing support, being repeatedly poked, reminded, or even someone to simply drag me the whole way through the process. Still not everything, but it is a major difference from having 10 things I have to do before the end of the week, and achieving none of them at all and spending the week repeatedly getting angry with myself because I have to, and want to do them. But it is clear this is something that now I am becoming functional, I will only keep improving on and maybe one day start feeling like im living and not suffering.”

Helpful Report

Posted 6 months ago

Thank you so much for your incredible and honest review. We’re truly moved by your words, and it means the world to us to hear that you’ve felt supported and understood at Rainbow Medical. Recognising the courage it takes to reach out for help—and then to keep going when things are tough—makes your progress all the more powerful. We’re especially glad to hear that your treatment has made such a tangible difference, not only in managing your ADHD but in how you relate to yourself. That shift from self-criticism to self-kindness is one of the most meaningful changes we could ever hope to witness. It’s wonderful to know that things feel more navigable, that you’re doing things without needing as much external prompting, and that life is beginning to feel more possible. Please remember, even the smallest steps are victories. You’re not alone in this, and we’ll continue to be here alongside you as you keep building on your progress. Thank you again for sharing your journey so openly—it’s inspiring not just for us, but for others who might read it and feel less alone. I will pass on your feedback to all those you have worked with. Andrew Patient experience.

Posted 6 months ago

“I have been meeting with Dr Logan Windell for a few months now since I received my diagnosis for ADHD. He is always kind and very understanding. He is able to create a space where I feel so able to express myself knowing that I will never feel judged. Going through a diagnosis of ADHD can be really hard as you have to openly talk about aspects of your life that you have never vocalised before. Dr Windell has always validated my feelings and allowed me to put them into context. When choosing my medication he was really helpful and fully informed me to make my own choice and has offered great advice whilst I go through titration.”

Helpful Report

Posted 6 months ago

Good morning, Danielle, Thank you so much for sharing your experience with Dr. Logan Windell. We’re thrilled to hear that he has created a supportive and understanding environment for you during your ADHD journey. It’s wonderful to know that you felt comfortable expressing yourself and that he provided you with the guidance you needed while considering medication options. We are committed to validating and supporting our patients, and we’re glad to see that reflected in your interactions with Dr. Windell. If you ever have any further questions or need assistance, please don’t hesitate to reach out! I will pass on your feedback directly to Dr Windell when I see him tomorrow. Andrew Patient experience

Posted 6 months ago

“Excellent. Every stage of the assessment process has been communicated very well. Each assessor we have met has been kind, caring and professional. They are extremely supportive and knowledgeable, happy to help ease my anxiety and answer all my questions. I have recommended rainbow medical to my friends and family already.”

Helpful Report

Posted 6 months ago

Good morning, Adeline and family, Thank you for your feedback. We’re truly delighted to hear that you had such a positive experience throughout the assessment process. Clear communication, kindness, and professionalism are core values at Rainbow Medical, and it’s wonderful to know that our team made you feel supported and at ease. It means a great deal to us that you’ve already recommended our service to your friends and family. We’re committed to continuing to provide compassionate and knowledgeable care to every individual and family we meet. Wishing you all the very best on your journey, and please don’t hesitate to get in touch if you ever need further support. I will pass on your feedback to all those you have worked with. Andrew Patient experience.

Posted 6 months ago

Rainbow Medical is rated 4.9 based on 386 reviews