Name: Rainbow Medical
Address: 2 The Crescent, King Street, Leicester, Leicestershire
Rating: 4.94

“Very good experience as usual. Thanks”

Posted 1 month ago

Good afternoon Carolyn, Thank you so much for your wonderful feedback! We're thrilled to hear that you had a very good experience with us. Your satisfaction is our top priority, and it means a lot to us that you took the time to share your thoughts. If there’s anything more we can do for you or if you have any questions in the future, please don't hesitate to reach out. I will pass on your feedback to those you worked with. Warm regards, Andrew Patient experience.

Posted 1 month ago

“As always Rainbow are very responsive and supportive regarding my care. I needed to change my medication due to a reaction and they got back to me straight away and within days I had an appointment with Dr Vilanova. It makes such a difference knowing that support is always there.”

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Posted 1 month ago

Good afternoon Elizabeth, Thank you so much for your kind words! We’re thrilled to hear about your positive experience with our team, especially in regard to the responsiveness and support you received during your medication change. It’s reassuring to know that we could facilitate a swift appointment with Dr. Vilanova for you. Your comfort and care are our top priorities, and we appreciate you taking the time to share your feedback. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. I will share your feedback with all those you have worked with. Warm regards, Andrew Patient experience.

Posted 1 month ago

“V good as ever”

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Posted 1 month ago

Good afternoon Robert, We're always striving to provide excellent service, and it's great to know we met your expectations once again. Your positive feedback truly motivates our team to keep delivering the best care possible. If there's anything else we can assist you with or if you have any questions in the future, please don't hesitate to reach out. Warm regards, Andrew Patient experience.

Posted 1 month ago

“Everyone at Rainbow Medical has been wonderful so far after several appointments, from Dr. Josep Vilanova and Dr. Logan Windell, to Andrew who helps keep things running smoothly. I highly recommend Rainbow Medical! Thank you :)”

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Posted 1 month ago

Good afternoon, Thank you for your feedback. We’re delighted to hear that you have had such a positive experience with Dr. Josep Vilanova, Dr. Logan Windell, and Andrew (that's me). It’s our goal to ensure everything runs smoothly, and we're glad you felt supported throughout your visits. Your recommendation means the world to us, and we truly appreciate you taking the time to share your kind words. If you have any questions or need assistance in the future, please don't hesitate to reach out. I will pass on your feedback to all those you have worked with. Warm regards, Andrew Patient experience.

Posted 1 month ago

“I’ve always felt comfortable, which for me to be in an unfamiliar place it can be tricky for me. Every assessment has been fully explained to me in a clear way.”

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Posted 1 month ago

Good afternoon Dee, Thank you for sharing your experience with us! We’re so glad to hear that you felt comfortable during your visits, especially in an unfamiliar environment. It’s wonderful to know that our team took the time to explain the assessments clearly, helping to ease any concerns. Your comfort is our priority, and we appreciate you taking the time to let us know how we’re doing. If there’s anything else we can assist you with or any questions you have in the future, please don’t hesitate to reach out. On Tuesday, I will pass on your feedback to all those you have worked. Happy Easter. Warm regards, Andrew Patient experience.

Posted 1 month ago

“Diane was so lovely and welcoming. She showed patience and understanding and explained everything to us in a clear and simple manner.”

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Posted 1 month ago

Good morning Evelyn and family, Thank you for your kind words! We’re thrilled to hear that Diane provided a lovely and welcoming experience for you. Her patience and ability to explain things simply are qualities we really value, and it’s wonderful to know that it made your visit more comfortable. We deeply appreciate your feedback and will make sure to share it with Diane. If you have any more questions or need assistance in the future, feel free to reach out. Warm regards, Andrew Patient experience.

Posted 1 month ago

“Doctor Joseph really supported me throughout my diagnosis. It starts with an in-depth assessment, that I felt really addressed my symptoms of my ADHD. I think Rainbow Medical gave me brilliant support, which really helped me in every day life. The difference the diagnosis and the support that has been given to understand this, has made a huge difference to my life and that of my family. George (14)”

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Posted 1 month ago

Good morning George and family, Thank you so much for your heartfelt review. We are thrilled to hear that Dr. Josep provided you with the support you needed throughout your diagnosis. It’s wonderful to know that the thorough assessment helped address your ADHD symptoms and made such a positive impact on your daily life and that of your family. Your journey with us is very important, and we’re so glad that our team at Rainbow Medical could be a part of it. If you ever need further support or have questions in the future, don’t hesitate to reach out. I’ll make sure to share your kind words with Dr. Josep and all the team. Happy Easter. Warm regards, Andrew Patient experience.

Posted 1 month ago

“Dylan was kind, patient and explained everything in an calm, clear manner.”

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Posted 1 month ago

Good morning Evelyn, Thank you so much for taking the time to leave us feedback of your experience. We’re delighted to hear that Dylan made you feel comfortable and well-informed throughout. Kindness, patience, and clear communication are values we truly strive for, and it’s fantastic to know that Dylan embodied. We appreciate your feedback and look forward to supporting you again in the future. Your feedback is greatly appreciated, and I will make sure to share it with Dylan. Warm regards, Andrew Patient experience.

Posted 1 month ago

“Diane was very welcoming and made us feel comfortable especially my son who got right into legos and play to engage his need for activity. The process was good in it's entirety. She explained every question and listened all through allowing us to express ourself as best as we wanted.”

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Posted 1 month ago

Good morning Mojirireoluwa and family, Thank you for your wonderful feedback about your visit to Rainbow Medical. We’re so pleased to hear that Diane's warm welcome made you and your son feel comfortable, especially with the engaging activities like Legos that helped your son express himself. It’s fantastic that you felt heard during the process and appreciated Diane's thorough explanations. Providing a supportive and welcoming environment is very important to us, and your kind words reaffirm our commitment. If you ever need further assistance or have more questions in the future, please don’t hesitate to reach out. We truly appreciate your feedback and wish you all the best! I will pass on your feedback to Diane on Tuesday. Warm regards, Andrew Patient experience.

Posted 1 month ago

“Once again, Dr Vilanova was very approachable, professional and also very easy to talk to. When giving our sons diagnosis, he explained how each assessment worked and how the results are then linked to our son's different traits. Thank you Dr Vilanova we really appreciated your approach and care when reviewing our son's case x”

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Posted 1 month ago

Good morning, Charlie and family, Thank you for sharing your lovely feedback about Dr. Vilanova. We’re so pleased to hear that his approachable and professional manner made discussing your son's diagnosis comfortable for you. It’s important to us that you feel informed and at ease during these assessments. Dr. Vilanova's dedication to understanding and explaining how each assessment links to your son's unique traits is something we truly value, and your appreciation means a lot. If you have any further questions or need support in the future, please don’t hesitate to reach out. Thank you again for your kind words. I will ensure your feedback is shared with Dr. Vilanova and the team. Best wishes, Andrew Patient experience.

Posted 1 month ago

“Dr Vilanova was great, explained a lot of Charlie's behaviours, and how the effect of these on his day to day his lactivities. We felt confident and comfortable chatting with him.”

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Posted 1 month ago

Good morning, Charlie and family, Thank you for your feedback. We’re thrilled to hear that Dr. Vilanova was able to provide insights into Charlie's behaviours, making it easier for you to understand their impact on his daily activities. It’s fantastic to know that you felt comfortable discussing these matters with him. Creating a supportive and confident space for our patients is a priority for us, and your feedback reassures us that we are on the right path. If you have any more questions or need further assistance moving forward, please don’t hesitate to reach out. Thank you once again for taking the time to share your experience. I will share you experience with all those that you have worked with. Best wishes, Andrew Patient experience.

Posted 1 month ago

“Rainbow Medical is excellent. Telephone messages always promptly dealt with likewise emails. The personal meetings are excellent, always on time, exceptionally gifted Dr Vilanova is a truly thoughtful and calm and very helpful. I totally recommend him.”

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Posted 1 month ago

Good morning, Thank you so much for your feedback. We're delighted to hear that your interactions have been so positive, both with our team and especially with Dr. Vilanova. It’s wonderful that timely communication and personal meetings made a difference in your experience. Dr. Vilanova’s thoughtful and calm approach is something we are truly proud of, and your recommendation means a lot to us. If there's anything more we can assist you with in the future, please don't hesitate to reach out. Best wishes, Andrew Patient experience.

Posted 1 month ago

“We had another positive experience with Dr. Vilanova -Godia. It was the final stage of our sons assessment. He went through the diagnosis, & clearly explained what it all meant,he gave us time to ask questions and was very informative. He has a very friendly, relaxed approached which helps enormously. Special mention for Andrew who co ordinates everything. He is super efficient and great at what he does. When ever I have had to call to ask about anything, he has been so helpful, courteous and reassuring. The whole experience and people we have come into contact with has been amazing. I would highly recommend them. Thank you everyone.”

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Posted 1 month ago

Good morning, Bradley and family, Thank you so much for sharing your wonderful feedback about your experience with Dr. Vilanova and Andrew (me). We're thrilled to hear that the final stage of your son's assessment went so smoothly and that Dr. Vilanova took the time to explain everything clearly and welcomed your questions. We're especially pleased to hear that his friendly and relaxed approach made the experience more comfortable for you. It’s great to know that Andrew’s coordination and support added to the positive experience as well. Providing helpful and reassuring service is what we strive for, and your kind words truly validate our efforts. Thank you again for recommending us, and please feel free to reach out if you ever need support in the future. I will pass on your feedback to all those you have worked with. Best wishes, Andrew Patient experience.

Posted 1 month ago

“The appointment stated very badly. There was no-one to usher me in, as there had been on a few occiasions and the entry system rang without resposne on entreins the key combination given. I had arrived 5 mins early as suggesged and it was 15 minutes later when Dr. V. appeard, unruffled to see me. It had been diffiuclt for me to find that key combination on a previous visit as it was not made a piority in ithe information given. For the neurodivergent this intial upset could be very throwing. I didn't think Dr. V. semed to take that on board, and certainly there had been no change ofter I comment on this difficulty previously to him. the interview was interesting and in depth, and allowed mutual reflection. Dr. V. was admirably open, which was cricially important to me. Overall the intervidew process has been very much geared to eliciting information from me, rather than allowing a mutual refleciton on how I am. You may think this is obvious and to be expected, but the process deeply probes our sense of identity, and allowing more reflection at the time ofnthe intervie would have felt more supportive to me. Others will have a very different response I am sure. Some of the questionaires felt inappropirate - the intervidw for ADHD suggesting a family member be used shoudl have been divided in two, one for a current parner/friend, adn one for a close relative for teh historical elements. Thsi was challenging and I felt embarrasing for my sibling to respond to. Also the key worker system was not clearly enough stresed, meanign that I ended up arranging aith soem other worker, a set of appointments. It woudl have been. eyr easy to redirecgt me to that key worker, who I had found difficult ato access, having to waiti for a call from them, rather than beign able to contact them diretly. Overall the process has been most helpful, and expectedly uncomfortable, and hepful for me in negotiating life generally, and becominign more aware of the strains on my partner. Although i have outline my frustations above, the process was smooth enough and I particularly appreciate my ADOS interview and interviws with Dr. V.”

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Posted 1 month ago

Good morning Brian, Thank you for taking the time to share such detailed and thoughtful feedback. We’re really pleased to hear that the overall process has been helpful for you and that your interviews, particularly with Dr Vilanova and during the ADOS, were valuable. Your reflections on the depth and openness of those conversations are deeply appreciated. We’re equally grateful for your honesty about the aspects that were challenging. We take your comments seriously — especially around the difficulties you experienced with the entry system and the lack of clear support at arrival. We recognise that for neurodivergent individuals, these kinds of disruptions can have a disproportionate impact, and it’s clear we need to do better here. As part of our efforts to improve this, we’ve made extensive updates to our website to provide clearer, more accessible information about site access — this can be viewed here: 👉 https://www.rainbowmedical.co.uk/our-locations/ Your observations about the structure of the questionnaires, particularly the ADHD informant component, are very insightful. We understand how this could have felt awkward or inappropriate, particularly when involving family members. While we sometimes follow a standardised assessment format based on best practice guidelines — which can limit how much we adapt certain tools — your suggestion to separate current and historical elements more thoughtfully is something we will reflect on, especially in how we explain and frame these tools for patients. I’m also sorry to hear about the confusion around the key worker role and the lack of clarity in how to access support. For best practice, everyone on the autism assessment pathway is assigned a case coordinator to support with exactly these matters. I can see that you were informed about this via email on 27 January 2025 at 11:14, and again when we spoke on the phone shortly afterward. That said, I appreciate that it may not have been as clear or accessible as it needed to be in the moment, and your experience highlights how important it is that this information is easy to locate and reinforced throughout the process. We’ll take that on board. Thank you again for your balanced, constructive feedback — both the frustrations and the positives. It’s clear you’ve engaged deeply with the process, and your reflections will genuinely help us to improve. Please don’t hesitate to reach out if there’s anything we can do to support you further. Best wishes, Andrew Patient experience.

Posted 1 month ago

“Everything is very well organised and professional. Caring support and great expertise. A very good experience. Recommended.”

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Posted 1 month ago

Good afternoon, Thank you for your feedback. We’re really pleased to hear that you found the service professional, well organised, and supportive. It’s great to know that you felt cared for and in good hands — that means a lot to us. If there’s anything else we can help with, please don’t hesitate to get in touch. Best wishes, Andrew Patient experience.

Posted 1 month ago

“I found Dr Logan Windell to be very pleasant and immediately made feel at ease. I was taken through my diagnosis thoroughly and findings explained to me via a comprehensive report that had been compiled, and any questions I had were answered with the detail I required. Overall, a very good experience”

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Posted 1 month ago

Good morning, Paul, Thank you so much for taking the time to share your experience. We're thrilled to hear that Dr. Logan Windell made you feel comfortable and at ease during your visit. Our goal is always to provide thorough explanations and ensure all your questions are answered, so it’s fantastic to know that you felt well-informed throughout the process. If there's anything further we can do to support you, please don’t hesitate to reach out. We truly appreciate your kind words and hope to see you again! Best wishes, Andrew Patient experience.

Posted 1 month ago

“We had an excellent experience with Dr Vilanova to discuss my sons ADHD assessments. He instantly put myself, but more importantly, my son at ease with his warm personality and sense of humour. He gave my son time to answer questions, which made him feel listened to & understood. We immediately felt we were in excellent hands and that everything would be ok, which is wonderfully reassuring after a lifetime of unanswered questions and worry. .”

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Posted 1 month ago

Good afternoon, Bradley and family, Thank you so much for taking the time to share your thoughts! We’re delighted to hear about your positive experience with Dr. Vilanova. His ability to connect so meaningfully with both you and your son is something we deeply value, and we’re glad his warmth and sense of humour helped create a comfortable and reassuring environment. Feeling truly heard and understood is so important, and it’s lovely to know that this came across during your visit. If there’s anything more we can do to support you and your son, please don’t hesitate to reach out. I’ll be sure to pass on your kind words to Dr. Vilanova and the rest of the team. Best wishes, Andrew Patient experience.

Posted 1 month ago

“Dr Vilanova is outstanding. He always listens without interrupting and puts me at ease with his personal calmness and sense of humour. I am never left feeling he doesn't understand or doesn't care. I would wholeheartedly recommend him to anyone needing a compassionate psychiatrist.”

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Posted 1 month ago

Good morning, Thank you so much for your feedback. We’re delighted to hear that Dr. Vilanova has made such a positive impact on your experience. His ability to listen attentively and bring calmness and humor to his sessions is what sets him apart as a compassionate psychiatrist. It's wonderful to know that you feel understood and cared for during your visits. If there's anything more we can do to support you, please don’t hesitate to reach out. We’re here for you! I will pass on your feedback directly. Best wishes, Andrew Patient experience.

Posted 1 month ago

“Excellent and professional from the first phone call”

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Posted 1 month ago

Good morning, Thank you for your feedback. We’re thrilled to hear that you had an excellent and professional experience with us from your very first phone call. It’s our goal to provide a supportive and seamless experience, and your feedback confirms we’re on the right track. If there's anything more we can assist you with, please don’t hesitate to reach out. We're always here for you! Best wishes, Andrew Patient experience.

Posted 1 month ago

“Great session with Sebrina as always. Thank you for all your care and support for Landon.”

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Posted 2 months ago

Good morning, Landon and family, Thank you so much for your wonderful review! We’re thrilled to hear that you had a great session with Sebrina. It’s heartwarming to know that her care and support have made a positive impact on your experience. We truly appreciate your kind words and your continued trust in us. If you need anything further, please don’t hesitate to reach out. We’re always here for you! I will pass on your feedback directly. Best wishes, Andrew Patient experience.

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Rainbow Medical Reviews