Rainbow Medical Reviews

Name: Rainbow Medical
Address: 2 The Crescent, King Street, Leicester, Leicestershire
Rating: 4.94

4.9 Rating 387 Reviews

99 %

of reviewers recommend Rainbow Medical

Company Reviews

Metrics

Info

4.9

Based on 387 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Rainbow Medical:

Rainbow Medical has expertise in treating ADHD, Autism (ASD), Depression, Anxiety, Personality Disorder, Bipolar Affective Disorders. Based in Leicester, Nottingham, Derby, Coventry and Edinburgh.

Visit Website

Phone:

0800 054 1850

Email:

contact@rainbowmedical.co.uk

Location:

2 The Crescent, King Street,
Leicester
Leicestershire
LE1 6RL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Professional service. All questions answered in detail”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We're thrilled to hear that our team provided you with professional service and addressed all your questions in detail. Your satisfaction is our top priority, and we're here to ensure you feel informed and supported at every step. Take care Andrew Fuller Patient experience.

Posted 2 months ago

“Very nice and welcoming. Made me feel comfortable .”

Helpful Report

Posted 3 months ago

Thank you for your wonderful feedback, Muhammed and family. We're so glad to hear that you found our atmosphere welcoming and that we could make you feel comfortable during your visit. Your comfort is our priority, and it’s heartwarming to know we achieved that for you. I will pass on your feedback to Dr Windell. Take care Andrew Fuller Patient experience.

Posted 3 months ago

“Brilliant!! I find out meetings very informative and supportive. We have discussed different options of medication and plenty of information. Great advice was given and I felt at ease and with a clear mind after the meeting. Thank you”

Helpful Report

Posted 3 months ago

Thank you so much for your kind words, Adeline. We're delighted to hear that you found your meetings with Dr Vilanova informative and supportive. It's great to know that the discussions on medication options helped you feel at ease and provide clarity. Your feedback is invaluable to us, and we're here to support you every step of the way. I will pass on your words to Dr Vilanova. Take care Andrew Fuller Patient experience.

Posted 3 months ago

“Technical problems with interviewers sound but otherwise good”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Amanda. We're glad to hear that you found the experience good overall. We apologise for any technical issues during your interview, and we’re actively working to resolve these types of concerns. Your insights help us improve and ensure a better experience for everyone. Take care Andrew Fuller Patient experience.

Posted 3 months ago

“Thank you I felt listened to and the Dr made me feel calm. I was not scared.”

Helpful Report

Posted 3 months ago

Thank you so much for sharing your experience We're delighted to hear that you felt listened to and calm during your visit. Creating a supportive and reassuring environment for our patients is our utmost priority, and it’s wonderful to know we succeeded with you. I will pass your feedback directly to Dr Vilanova this morning. Take care Andrew Fuller Patient experience.

Posted 3 months ago

“Excellent from start to finish. Comprehensive, informed, thoughtful and gentle. Very pleased we chose Rainbow Medical.”

Helpful Report

Posted 3 months ago

Thank you so much, Helen. We're thrilled to hear that you had an excellent experience from start to finish. Your kind words acknowledging our comprehensive and gentle approach mean a lot to us. It’s wonderful to know you felt informed and supported during your time with us. Take care Andrew Fuller Patient experience.

Posted 3 months ago

“Was put at ease from the start and very pleased with how the experience went.”

Helpful Report

Posted 3 months ago

Thank you, Russell! We're so glad to hear that you felt at ease and had a positive experience with us. Creating a comfortable atmosphere for all our patients is our priority, and your satisfaction means a lot to us. Take care Andrew Fuller Patient experience.

Posted 3 months ago

“Excellent. Where would I be without Dr. Villanova. Diagnosed my ADHD at 64. Knowing him for mostly 17 years I finally found out what was wrong with me. Best thing ever that he left the NHS to specialise in ADHD. This must be making lives young and older a better world to live in, As females we hide it, never knowing. A kind, down to earth, easy to talk to psychiatrist.”

Helpful Report

Posted 3 months ago

Thank you so much, Lorraine. We're truly delighted to hear how much Dr. Vilanova has positively impacted your life. Understanding and diagnosing ADHD can be a life-changing experience, and it's wonderful to know that you have found the support you need. We appreciate your kind words about his approachable nature and dedication to his work. Your feedback inspires us every day to continue making a difference in the lives of individuals of all ages. Andrew Fuller Patient experience.

Posted 3 months ago

“The meeting was challenging as my child was overwhelmed and not in the right of frame of mind to be sociable. He struggles with video appointments with people he doesn't know. However, hopefully Dr Vilanova was able to glean all the information that he needed to take to the MDT meeting. Thank you”

Helpful Report

Posted 3 months ago

Thank you for your thoughtful feedback. We understand how challenging appointments can be, especially for children who may feel overwhelmed. We're glad to hear that Dr. Vilanova was able to gather the necessary information for the MDT meeting despite the circumstances. Your feedback is invaluable in helping us enhance the experience for our young patients and their families. Take care Andrew Fuller Patient experience.

Posted 3 months ago

“Very good thank you!”

Helpful Report

Posted 3 months ago

Thank you so much for your kind words, Ethan! We’re delighted to hear that you had a great experience with us. Your satisfaction is what drives us, and we truly appreciate your support. Andrew Fuller Patient experience.

Posted 3 months ago

“Not quite what I expected. Unfortunately, I was late for the appointment and had called ahead so time was at a premium. However, I would have appreciated a friendlier introduction and greeting from the professional conducting the assessment of my child. My child was whisked off into a side room without an opportunity to settle him in. This is especially salient given that it was an ASD assessment and my child has social anxiety and is not great with unexpected change. We had travelled to the appointment and no refreshment was offered, not even a glass of water. Parents are directed to wait ( for 1.5 hours) in the tiny waiting area where you can hear the other sessions going on behind closed doors. The facilities in the building were fairly grotty. As for the assessment itself. I've no idea how that went as my child couldn't remember most of it and there was no feedback from the professional involved. The experience felt very impersonal. Obviously, the main focus is that my child feels comfortable with the experience and that the professional can gain some insight into my child's processing and behaviours to inform the final diagnostic decision making. However, in terms of how Rainbow Medical presents as a private provider of ADHD / ASD diagnostic assessments, it didn't feel very patient centred or friendly. My experience was fairly clinical. My child was able to manage the appointment so hopefully he was able to articulate what was needed. It would have been helpful to know more about the practioner beforehand to help prepare my child for their appointment. Private diagnostic screening is quick but expensive. Patient experience could be enhanced with a little more care and time to introduce yourselves and to welcome your clients both online and with in person appointments especially where you patients are children with understandably anxious parents.”

Helpful Report

Posted 3 months ago

Thank you very much for taking the time to share your feedback. We truly appreciate it — all feedback helps us improve, and we take every comment very seriously. I’m sorry to hear that your experience at Rainbow Medical did not meet your expectations. I will be speaking directly with the ADOS assessor today to review your feedback in detail. This is particularly concerning for us, as this is the first time we have received feedback of this kind regarding an ADOS assessment in the past two years. Every assessment follows a structured process to ensure quality and consistency. As you mentioned, you arrived around 40 minutes late for the appointment — which unfortunately would have limited the available time. The assessor would have needed to prioritise completing the assessment itself to ensure your child’s diagnostic process was not disrupted and to avoid impacting the next scheduled patient. That said, I appreciate that this may have affected the overall experience and how the start of the session felt. We take very seriously your comments about the need for a warmer introduction, a chance for your child to settle, and better information beforehand about the practitioner. These are valuable points, and we will review them carefully with our team. When we speak with families before appointments, we aim to run through the entire process so that everyone feels well prepared. I’m sorry if that did not come across clearly in your case. Thank you again for sharing your experience — it helps us make improvements to ensure that both children and parents feel supported and welcomed throughout their journey with us.

Posted 3 months ago

“Highly recommend Dr Vilanova , very professional but personable and great with my 13 year old son , thorough and very professional thank you”

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful feedback, Jack and family. We're thrilled to hear that Dr. Vilanova made such a positive impact on your son's experience. Providing professional yet personable care is always our goal, and it's great to know we achieved that with you. Your appreciation means a lot to us. I will pass on your feedback to Dr Vilanova directly today. Andrew Fuller Patient experience.

Posted 3 months ago

“Informative as always, feel like we are in safe hands.”

Helpful Report

Posted 3 months ago

Thank you so much for your lovely feedback, Ollie and family. We're delighted to hear that you feel informed and secure in our care. Your trust in us means everything, and we aim to provide a safe and supportive environment for all our patients. I will pass on your feedback to Dr Windell and Dr Vilanova Take care Andrew Fuller Patient experience.

Posted 3 months ago

“All smooth and transparent”

Helpful Report

Posted 3 months ago

Thank you so much for your positive feedback, Nieve and family. We're thrilled to hear that you experienced a smooth and transparent process with us. Ensuring clarity and ease for our patients is our top priority, and it’s great to know we met your expectations. We truly appreciate your kind words and support! I will pass on this feedback to both Dr Windell and Dr Vilanova. Take care Andrew Fuller Patient experience.

Posted 3 months ago

“Pleasure, as always. Would happily deal with Dr Wendall for the rest of my days.”

Helpful Report

Posted 3 months ago

Thank you so much for your fantastic feedback, Fraser! We're delighted to hear that you have such a positive experience with Dr. Windell. Building strong relationships with our patients is what we strive for, and it’s wonderful to know you feel comfortable and supported throughout your visits. We appreciate your kind words and look forward to seeing you again soon! I will pass on your feedback to Dr Windell today. Andrew Fuller Patient experience.

Posted 3 months ago

“Rainbow medical center has been very helpful for me and the people they got working for them has been very helpful. My appointment yesterday with Dr. Logan he was very nice and considerate and easy to speak to. I thank everybody in this process thank you”

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful review, Michael! We’re thrilled to hear that you found our team helpful and that Dr. Logan made your appointment a positive experience. It’s always our goal to ensure our patients feel comfortable and cared for throughout the process. We truly appreciate your kind words and will make sure to share your feedback with Dr. Logan and the entire team. Thank you once again for your support! Andrew Fuller Patient experience.

Posted 3 months ago

“Second time I've met Atholl Lawson and both times he put me completely at ease and it was a friendly flowing conversation”

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful feedback, Heather! We're delighted to hear that Atholl made you feel at ease during your visits. Creating a friendly and comfortable environment is essential to us, and it's fantastic to know you enjoyed your conversations. We truly appreciate your support and look forward to seeing you again! I will pass on your feedback to Atholl today. Andrew Fuller Patient experience.

Posted 3 months ago

“Amazing. So helpful and always explain everything so I understand what the plan is and the direction my treatment is going. My thoughts and opinions are always taken into consideration.Very happy with the treatment and service I've received from everyone at Rainbow medical, from the lovely gentlemen on the phone right through to the Dr's. Fantastic service.”

Helpful Report

Posted 3 months ago

Thank you so much for your feedback, Debbie! We’re thrilled to hear that you found our team at Rainbow Medical so helpful and that we were able to explain your treatment plan clearly. It’s incredibly important to us that our patients feel heard and valued, and we’re glad you felt your thoughts were taken into consideration. Your kind words about our staff mean a lot, and we’ll be sure to pass on your feedback to everyone involved in your care. Thank you again for your support, and we’re always here for you! Take care Andrew Fuller Patient experience.

Posted 3 months ago

“Dr Josep has helped me so much, thank you”

Helpful Report

Posted 3 months ago

Thank you so much for your kind words, Louie and family. We're thrilled to hear that Dr. Vilanova has made such a positive impact on your journey. It’s always our goal to provide the best care possible, and we’re so glad you felt supported. If you need anything else, please don’t hesitate to reach out. I will pass on your feedback directly. Take care Andrew Fuller

Posted 3 months ago

“We have had an excellent experience with Rainbow Medical from the beginning. Dr Joe and all of the team are really helpful, understanding and supportive. We have used the services for two family members and can not find fault in anything.”

Helpful Report

Posted 3 months ago

Thank you so much for your feedback. We're absolutely delighted to hear that you and your family have had such a positive experience with Dr. Vilanova and our team at Rainbow Medical. Your feedback about our helpfulness and support makes us proud, and we’re thrilled to know that we could assist you during this time. It’s truly rewarding to know that our services have made a difference for both of your family members. We’re always here to provide ongoing support whenever you need. Thanks once again for your kind words! I will pass on your feedback directly to Dr Vilanova and all those you have worked with. Take care Andrew Fuller

Posted 3 months ago

Rainbow Medical is rated 4.9 based on 387 reviews