Scents Soaps and Candles Reviews

Name: Scents Soaps and Candles
Rating: 4.85

4.9 Rating 3,939 Reviews

97 %

of reviewers recommend Scents Soaps and Candles

4.9

Based on 3,939 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01207521941

Email:

info@scentssoapsandcandles.co.uk

Location:

Lanchester
DH7 0TP

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Scents Soaps and Candles 1 star review on 1st June 2025

208

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items ordered received promptly and wrapped with care. All the items are perfect, pleasure to work with. Thank you very much”

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Posted 2 years ago

“Great products, prompt delivery”

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Posted 2 years ago

“Easy to use website, many lovely products to choose from. The products I have purchased are in substantial plastic containers, which is good because I will not use it all in one go. Delivery was prompt and the package was in good order. The fusion oil is now in place, rock salt and drift wood, giving a wonderful freshness to the room.”

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Posted 2 years ago

“well packaged and speedy delivery”

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Posted 2 years ago

“Very fast delivery. Ordered Tuesday. Arrived Wednesday. Have not opened yet.”

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Posted 2 years ago

“After checking a few alternative sites, I decided to order with Scents Soaps and Candles. Ordering was straight forward and the items arrived on time as advised by the supplier. The items arrived well-packed and all in good order. The price was also competitive with others.”

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Posted 2 years ago

“Cannot recommend this company highly enough, great products never disappoint.”

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Posted 2 years ago

“Arrived next day, within the allocated time slot. Well packaged.”

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Posted 2 years ago

“I have tried same wax r&c from other suppliers but found yours so much better TY”

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Posted 2 years ago

“They scented candle oils are priced about the other companies but your regular delivery is the best”

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Posted 2 years ago

“Easy to order and speedy delivery.”

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Posted 2 years ago

“Excellent service and product”

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Posted 2 years ago

“Prompt delivery, good price, love the scents.”

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Posted 2 years ago

“I always buy my wax here and I've always had fast efficient service. Quality wax and”

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Posted 2 years ago

“Oil in realy good quality. 💯”

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Posted 2 years ago

“Good products , choice and service”

Scents Soaps and Candles 5 star review on 11th July 2023

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Posted 2 years ago

“I am so frustrated. I have been trying to contact them the whole day when I realised I had ordered the incorrect product. I'm not just waiting on a reply which is stressful as I have a client waiting on me. They have a page on their website saying to fill in a 'goods return form' but it's nowhere to be found on the website. I've tried calling throughout the day, and the phone just rings. Why have a phone number when you don't actually pick up the calls?? I'm now out of pocket because I had to place an emergency order of new wax, when I don't even know if I can return the original wax sent because I can't let my client down. Very poor customer service as there is none. It seems there is nobody working on responding to emails or even picking up calls.”

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Posted 2 years ago

Hi Danielle, I am sorry to hear you feel that way about our customer service. I can see you began to contact us only yesterday afternoon and a reply was sent to you a few hours later. Unfortunately, we cannot always pick up the phone or reply instantly to emails as other customers can be on the phone to us making the lines busy and emails are handled in the order they are received. - SSC

Posted 2 years ago

“Strong smelling fragrance oils and super quick delivery!”

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Posted 2 years ago

“All spot on from ordering to delivery”

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Posted 2 years ago

“Amazing service I am so pleased with my recent purchase I will be definitely ordering more soon.”

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Posted 2 years ago

Scents Soaps and Candles is rated 4.9 based on 3,939 reviews