Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,452 Reviews

73 %

of reviewers recommend Sensory Education

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About Sensory Education:

The Team at Sensory Education have been offering sensory toys and special needs toys and educational supplies and educational equipment since early 2009 and have gained a reputation for providing sensory toys and special needs toys and school equipment at prices lower than our sensory toy and Education rivals.
We supply sensory toys to mums, dads, schools, charities and the NHS along with all other customers who wish to purchase some sensory toys and special needs items
All our sensory toys and sensory lighting products allow you to explore your senses in a fun way.
Sensory Education pride ourselves on the genuine reviews written on this platform and each and every review is subject to the high standards set out by Reviews.IO
Please take a moment to share your experience and write a review about your experience with sensory education.
Every review is read by a member of staff at sensory education and we use the reviews to keep learning and to improve our services.
Thank you for taking the time to write a review.

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

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“I am impressed by the exceptional service provided by Sensory Education. They efficiently resolved an issue, ensuring my satisfaction as a customer.”

Helpful Report

“Ordered a cuddle swing- no order number received- money taken out of my account- no goods received in 4 weeks- email advised of second cuddle swing being sent out- still no order number- nothing received- no reply to second email- refund requested as you have taken my money but given me no goods.”

Helpful Report

“Ordered a cuddle swing two weeks ago. I haven’t been notified when my delivery will be coming! Still not received my item! I paid and I am worried that they are not going to deliver!! I have sent multiple emails to ask about my order, no reply! Over £50 I paid!!!”

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“Lovely Fidget toys.Dealing with them is a pleasure.”

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“Great prices and very quick delivery...”

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“I had a wonderful experience with Sensory Education. Their prompt and efficient service, along with their high-quality products, exceeded my expectations.”

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“The outstanding customer service at Sensory Education sets them apart. They efficiently resolve any problems that arise, ensuring a positive experience.”

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“Sensory Education offers an impressive selection of sensory lights. I am delighted!”

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“I experienced great service delivery from Sensory Education without any issues. The fast delivery and amazing sensory products exceeded my expectations.”

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“Super delivery times and the sensory hamper was lonely”

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“Small issue with colour choice but they addressed my concerns quickly and efficiently, and their staff were friendly and helpful.”

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“Ordered for a child in our charity run preschool. And still not received item 6 months later. One email reply saying it’s being looked into, now won’t reply to any email. Also have been blocked by them on Facebook. Also don’t answer phones.”

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“I recently purchased the new bean bag from your company for our children's reading corner, and I must say, I am absolutely thrilled! The bean bag is not only incredibly comfortable, but it's also very stylish and a perfect addition to our cozy little corner. Our children love it, and they always race to the reading corner after school to snuggle up on the bean bag with their favorite books.”

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“I recently purchased a laser sphere for our care home's sensory room and it was definitely a hit among our residents. The sphere lit up the room with calming sensory colors that created a peaceful and relaxing atmosphere. The quality of the laser sphere was excellent and the colors were vivid and bright. What I loved about this laser sphere is that it was easy to use and control. The remote control made it simple to adjust the colors and the speed of the lights, providing a variety of calming and stimulating sensory experiences for our residents. This laser sphere was the perfect addition to our sensory room and our residents absolutely loved it. They enjoyed the selection of lights and we noticed that it helped keep them calm and relaxed during stressful times. The quality of the product was superb and I highly recommend it to anyone looking for a great sensory room addition.”

Helpful Report

“sensory education have been awful to deal with. I placed an order in April, product did not arrive. Despite several emails and form filling out, I have not had a refund. One email directed me to returns portal, not helpful as I have submitted this form several times. Not a happy customer”

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Thank you taking the time to write a review and i am sorry to hear of the issues faced I can see our customer care team have reached out previously and all issues were resolved to your satisfaction.

“Ordered on Monday,delivered Tuesday PERFECT”

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“All in all not a great experience with this company. I have ordered a sensory light panel for my daughter’s birthday, as it stands it’s not likely to come in time as 4 weeks have already passed and no sign of it. I have emailed customer service and received automated responses. I have also filled out the form on the website to trace my order but no response from that either. Really disappointed with the lack of communication and worried I have paid out money to a company that cannot fulfil the order.”

Helpful Report

Dear Emma, Thank you for taking time to review our product. Your feedback is greatly appreciated. After looking into your order, we have noticed that there was a failed delivery attempt for the item. As a result, we have received the item back and we have processed the refund to your original payment source. We apologize for any inconvenience caused. We hope to have the opportunity to serve you again in the future and provide you with an exceptional shopping experience.

“Took my money. Nothing arrived. Contacted over and over again only to receive one of my items - BROKEN! Ignores communication. This website is run by a conman.”

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“I have tried to contact multiple times emailed twice about 2 faulty items but had absolutely no response. I’ve tried to call but that’s currently not being connected. And yet I keep getting marketing but zero customer service !”

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“I waited once again after several emails & no reply why? I now waited another 5 days for a reply from yourselves but just the the automated reply as if you had read my first email or even looked at my order you would have realised my name is Grace not Jadene “on fire” ******** It’s seems like you’ve made no efforts at all to trace my order & not kept me informed about any processes or results since me first ordering on the 3rd June As I’ve given you plenty of time & been very patient (even when I’ve got a sensory needs little girl who is heart broken) I think it’s now time to get trading standards involved I know some items take longer to goods issue but there bespoke items not off the shelf items & to thinks I was going to order lots more items as you would be able to see by what I had in my basket but luckily for myself I cut this back & thought I’d wait for my first order first I also know I’m well in rights to take this to trading standard now as part of my job where I work is keep us legally compliant & within all trading standards policies & have worked very closely with them before”

Helpful Report

Sensory Education is rated 3.9 based on 1,452 reviews