“NO DOORS, NO REFUND, NOW NO COMMUNICATION!
Please do not place any trust in this company.
I wish I had researched first. You may be lucky enough to get a reply which will be nothing but false.
Stated 57 doors in stock on contacting them, nothing arrived, after numerous phone calls, emailing and texting I managed a delivery date, yes you guessed it,, No delivery. No Doors. Blamed the couriers, the company they use are HDS, I called them, my order/address did not even exist. They gave me a contact number to Jeld-wen, yes....you've probably guessed correct again!!! On perseverance I finally received a long email reply, but a long story short, it was a staff members fault and he has now sacked them??? and a refund to follow within a week, Guessed right again, no refund!!! And now no replies. Same as all the other reviews on google and here really. The company's details are found on Company's House, so do go to The Ombudsman Retail, if you to have been scammed. {This company will contacted via text with a discount after a call if you do not purchase} Do Not Be Fooled! Had to report to fca.org .
Now over to trading standards and small claims. These people have no shame.....”
“AVOID THIS CO IS A CRYPTO CURRENCY SCAM COMPANY WHO TAKE YOUR PAYMENT. THEY DO NOT SEND OUT THE ITEMS..EVER!!!! AND THEN PROCEED TO IGNORE ALL EMAIL AFTER WKS OF EXCUSES. IM ONTO TRADING STANDARDS AND THE BANK NOW. ILL ALSO BE MAKING A VISIT TO THEIR ADDRESS”
“If i could give a 0 I would! I have no idea how this company are still allowed to run, they steal your money in breach of all tradings standards. We’re still waiting for a refund and doors over a year later! They’ve caused us so much stress. DO NOT BUY FROM THEM. The ‘founder’, John Paul is an absolute disgrace.”
“Terrible customer service. Order never delivered and have been waiting 3 months no response despite multiple attempts to call and email. Asked for refund no reply. Please don't order from this company nothing but hassle, stress and disappointment. Next steps trading standards and trying to claim money back through the bank disgraced by their lack of customer service.”
“Great experience from the c/s team who contacted the suppliers to confirm my door was picked. I was worried it wouldn’t arrive in time aa it was showing out of stock but he managed to resolve the issue.”
“Order for £1.2k placed November 2022. No doors, no refund, plenty of nice talk if you ever get a reply but it is ALL LIES. AVOID - THEY WILL STEAL YOUR MONEY”
“Absolutely atrocious customer services. I sent my order over 2 weeks ago and have not heard a thing. The door I ordered was meant to be sent within 7 to 14 days but nearly 3 weeks later I've not heard a thing despite about 15 emails. Dreadful service and will be seeking a refund!”
“WARNING! For your own sanity do not buy from this company!
I ordered back in January 2022, requested a refund in September as still hadn't received the door. They are in clear breach of contract (Consumer Act 2015) as they have not either supplied or refunded me when requested.
Trading Standards have been informed and are now investigating.
They have misled me on several occasions lying that the goods were in stock and that I would be contacted about delivery when this was obviously not the truth. Along the way they also stated that they had a breach on their computer system, which affected my order I sincerely suspect this was further lies and a delaying tactic.
I have made several telephone calls to the company speaking to numerous staff, received many promises of which nothing materialises.
There have been many emails to customer services & the MD and it's now Feb 2023 and still no refund.
My Small Claims papers are off to the courts and no doubt Sethcodoorstore will become the proud owners of yet another CCJ against them and the Bailiffs calling.
THIS COMPANY SHOULD NOT BE ALLOWED TO TRADE -
DO NOT USE THIS COMPANY !”
“Do not buy from these guys. They don't deliver.
I purchased 4 doors in December with a 5 to 7 days deliver promise. And as per today not only I haven't received anything, but they have been ignoring my emails. I do not know yet if I will ever receive my order. They don't answer when called at the phone. Total disaster.”
“AVOID - complete fiasco
Make promises they do not keep, fob you off with lies.
Director 'John' sounds plausible but never delivers anything.
Either the most incompetent company I have come across or a complete scam.
Now having to reclaim over £1k through credit card company.
For the benefit of your heart rate and bank balance -
AVOID”
“Just to add to the plethora of negative reviews. This company are quite simply the worst company I have ever dealt with. Do not even consider in the slightest whether to buy from them.
I have sent I’m excess of 25 emails and have called 4 times to try and get the items I have paid for. The owner, John Paul Lowe, will make promises he doesn’t deliver on.
Be warned, if you buy from Sethco then be prepared for a very bumpy ride!
If I could give minus stars I would!”
“Do not use this business. I orderd a Julian Bowen table from them in mid Oct for delivery 2 weeks later. I never received confirmation and the table never arrrived. After many emails letter and sporadic communication (their phone lines are rarely ever picked up and they rarely respond to emails), I finally heard back when I asked my bank to reverse the transacttion. Despite cancelling the order and numerous requests for a refund they now insist on delivering the table in Dec that I have since purchased on Amazon. STAY AWAY!!!”
“Items payed for were never sent, no refund was made and taken it to Trading Standards, and the experience is not unique, review sites are full of customers with the same experience. Scammers”
“Do not use this company! I ordered a table in February 2022, still not received it today, October 11th 2022. I have contacted them via email, customer services and telephone on numerous occasions. They refuse to correspond with me and are refusing to refund my money. They are forcing me to issue County Court proceedings to recover the debt. Absolute, abhorrent company with no morals treating a pensioner living on her own disgracefully.”
“Do not waste your time or money, also trading under steel river doors and JW Hardware, a virtual office where no answers the phone or returns messages, make sure you pay PayPal or credit card to protect yourself with this type of order, just reclaimed payment for 13 doors which were not delivered, read the other reviews I wish I did”
“THEY SHOULD BE ARRESTED!! TOTAL FRAUD! I bought 11 fire doors worth 3,547 pounds from them and never delivered! They keep saying its coming and never came. I demanded my a refund after 5 month of stress and they never refunded me! They STOLE 3,547 pounds from me!!!!! I gave them stars so my review would show up top to warn everyone they should be negative stars!!!”
“Cannot give less than one star but they don't deserve that. Scammers pure and simple. Will take your money, never supply the goods, answer the phone or email. Court will be needed to recover money. Avoid!”
“If I could give them zero stars I would. Shocking - take your money, hold onto it for months, fob you off saying doors are coming back into stock, then won't refund. Trying to claim back from my credit card as have placed an order with another supplier. Failing my refund will definitely take them to small claims court. DO NOT BUY FROM THIS BUNCH OF COWBOYS”
