“Absolutely terrible company it is now September and since may I did not receive goods or refund I sent numerous emails , not responded to and several telephone calls and staff were just rude , the payments didn’t once get back to me as promised and I had to go to trading standards and then received refund but it still hasn’t reached me I emailed after ringing my bank as it hadn’t arrived and they said get an arn number and I emailed and again completely ignored , nothing back , it is the worst customer service I have experienced ever and the worst purchase experience ever , I wound not recommend this company to anyone , it is truly awful !! Still waiting and I have to I will go down the legal route as a matter of principal .”
“I placed an order on 19/03/22 for £972. After placing the order I received an email on 21/03/22 telling me my items aren't in stock till AFTER 10th May. Fast forward to 21/04/22 i recieved yet ANOTHER email stating my door will not be in stock until the beginning of July.
I have been without doors in my new house for months now!! I was told over 4 weeks ago one of your team will be contacting me but of course, they didnt!!
There is NO way to contact anyone, no one answers phones or emails and I have travelled up to the address that is given and are no longer in the same unit! All sounds abit dodgy to me.
I need this sorting ASAP as this is alot of money to lose!!”
“AVOID AVOID AVOID
Total scammers. We are having to go through our bank to try and get our money back. And if you look at the majority of the authentic reviews, it's exactly the same for other folks. How this guy can sleep at night is beyond me...”
“Scan and fraudulent. Hoping our credit card company can refund us the lost money.
It’s been 4 months since I ordered the doors and have been fobbed off since. I have contacted to cancel my order and request a refund but no replies to emails and not answering their phone for 3 weeks now. Scam. Do not order anything from there .”
“TOTAL SHAMBLES. AVOID AT ALL COSTS
Almost three months on and we still have no doors. What we have had, however, is one fob off after the next.
1) The doors are being help at customs
2) They've had a system failure
3) There was a problem with the order
We were down to the dregs of our refurb funds and this purchase was really important to us. As such we've been left with no doors on rooms and are £800 out of pocket.
We have requested a refund which has apparently been 'approved' by the company but we're still waiting for the money to be returned.
The phone just rings out. This is not a company. It's a complete scam being run by one guy who clearly has no business integrity. AVOID at all costs to prevent your hard earned cash being thrown down the drain.”
“Do not use this company. Ordered, money taken very quickly and efficiently. I personally kept a check on my doors being in stock by contacting every few days. First occasion one was out until a given date, I checked a few days before given date and was then told they are out without a date. I immediately cancelled as we had a pretty strict deadline having a builder onsite - our issue not the company I might add. 1st July I asked for cancellation and refund, yes no problem. After chasing for over 25 days I then got confirmation that it had been cancelled/refunded. 12 days after the 25 days I had still not received my refund so luckily i had paid on credit card, I contacted my bank who within 24 hours had refunded me and are now investigating. I think this company is trying to be a big company but are just not ready for that yet. Will never use again nor recommend.”
“Ditto everything below. Shocking. DO NOT BUY FROM THESE COWBOYS. THEY TAKE YOUR MONEY AND SIT ON IT. NO COMMUNICATION NOTHING. REPORTING THEM TO TRADING STANDARDS”
“POSSIBLY ONE OF THE WORST COMPANIES THAT I HAVE EVER DEALT WITH, BORDERING ON FRAUDULENT.
ZERO CONTACT OR CUSTOMER CARE, UNABLE TO CONTACT BY PHONE AND COMPLETELY INCOMPETENT!
AVOID AT ALL COSTS ------------------------------------”
“What can I say do not buy doors from this company
31st of may my doors was suppose to come being lied after lied
This company needs to be investigated !!! And Lpd need to consider weather to stock to them because they are bringing their brand and reputation down !
How this company is trading baffles me just one big con to take your money
PLEASE DO NOT BUY FROM THIS COMPANY”
“IS THIS A SCAM?
Disgraceful customer service. I placed my
order On 25th May 22 at a cost off £1,258
for 2 doors order number 25181. On one
occasion I spoke to a man who said l'd
receive a text to arrange delivery... it never
happened… Chloe also told me this. I have
made in the region of 70 calls 4 were
answered. Numerous emails sent. Karen
said systems were down. Chloe said my
doors would be delivered in June. I spoke
to her on Monday she promised to call me
back ... and didn't. Now Sandra says she
hasn't been able to speak to a director. I
wonder if this is all the same person using
different names. Like other reviews I'm told
my doors are in stock but due to courier
service haven't been delivered. I can only
think this is a scam. My request for a
refund thus far ignored! I personally will
take this further in the event this is a rip off.”
“Very disappointed; been waiting since May for my doors. Keep telling me they will be with me within a week. When I do get through, the lady puts the phone down on me and get no response to any emails. Not sure where to turn for assistance.”
“Big thank you to Joe for his assistance as I almost bought the wrong product, he directed me in the right direction and helped me find exactly what I needed. Very friendly and good service.”
“After a complaint about a thick fold in my flooring ..I've been contacted by customer services and my complaint has been resolved very satisfied, thank you.”
“After a complaint about a thick fold in my flooring ..I've been contacted by customer services and my complaint has been resolved very satisfied, thank you.”
“DO NOT EVER EVER EVEN CONSIDER USING THIS COMPANY! SCAM!
Quite possibly the worse company I have EVER come accross. Order number 25100. Ordered on the 22nd May 2022. 8.5 weeks later - thats 63 days - YES 63 days and I have still not had my doors or even a delivery date.
Here are the excuses I have received over the last 5 weeks:
1) Phone call to say order too big for the delivery wagon, so has to be delivered on stand alone vehicle - will be witrh you next week
2)Email to say order is with the courier, you will receive then next week
3)Email to say order is now actually with trhe couyrier, they will be delivered next week
4)Email to say the doors have arrived at the supplier and will be shipped and with you next week
This is also a time line, so you can clearly see they have lied to me each time.
And hilariously it is showing on their website 'OUR BUILDING HAS HAD A POWERCUT AT 11AM TODAY WE ARE CURRENTLY NOT ABLE TO RECEIVE CALLS OR ACCESS OUR SYSTEMS. WE HOPE POWER WILL RESUME SOON'... I mean that's just hilarious! proper scraping the barrell for exuses!
As well as the emails, I have phoned - if your lucky enough to get through, they say they will 'escalate' my order, the order has now 'received vip status', the order will be 'fasttracked'. Several times they will speak to 'dispatch' and the 'manager' and ring me back - never did, all lies, pathetic excuse of a company.
How is this company actaully allowed to be trading - its quite amazing really.
Luckily I paid with a credit card!!”
“Amazing service! All the staff is very helpful and understand the customers.I made mistake with measurements, and they solved the problem.
Joe assisted me, very helpful and understand that the movement can be very stressful. Thanks guys. I wish you health and success”
