“AVOID AVOID AVOID
Total scammers. We are having to go through our bank to try and get our money back. And if you look at the majority of the authentic reviews, it's exactly the same for other folks. How this guy can sleep at night is beyond me...”
“Scan and fraudulent. Hoping our credit card company can refund us the lost money.
It’s been 4 months since I ordered the doors and have been fobbed off since. I have contacted to cancel my order and request a refund but no replies to emails and not answering their phone for 3 weeks now. Scam. Do not order anything from there .”
“TOTAL SHAMBLES. AVOID AT ALL COSTS
Almost three months on and we still have no doors. What we have had, however, is one fob off after the next.
1) The doors are being help at customs
2) They've had a system failure
3) There was a problem with the order
We were down to the dregs of our refurb funds and this purchase was really important to us. As such we've been left with no doors on rooms and are £800 out of pocket.
We have requested a refund which has apparently been 'approved' by the company but we're still waiting for the money to be returned.
The phone just rings out. This is not a company. It's a complete scam being run by one guy who clearly has no business integrity. AVOID at all costs to prevent your hard earned cash being thrown down the drain.”
“Do not use this company. Ordered, money taken very quickly and efficiently. I personally kept a check on my doors being in stock by contacting every few days. First occasion one was out until a given date, I checked a few days before given date and was then told they are out without a date. I immediately cancelled as we had a pretty strict deadline having a builder onsite - our issue not the company I might add. 1st July I asked for cancellation and refund, yes no problem. After chasing for over 25 days I then got confirmation that it had been cancelled/refunded. 12 days after the 25 days I had still not received my refund so luckily i had paid on credit card, I contacted my bank who within 24 hours had refunded me and are now investigating. I think this company is trying to be a big company but are just not ready for that yet. Will never use again nor recommend.”
“Ditto everything below. Shocking. DO NOT BUY FROM THESE COWBOYS. THEY TAKE YOUR MONEY AND SIT ON IT. NO COMMUNICATION NOTHING. REPORTING THEM TO TRADING STANDARDS”
“POSSIBLY ONE OF THE WORST COMPANIES THAT I HAVE EVER DEALT WITH, BORDERING ON FRAUDULENT.
ZERO CONTACT OR CUSTOMER CARE, UNABLE TO CONTACT BY PHONE AND COMPLETELY INCOMPETENT!
AVOID AT ALL COSTS ------------------------------------”
“What can I say do not buy doors from this company
31st of may my doors was suppose to come being lied after lied
This company needs to be investigated !!! And Lpd need to consider weather to stock to them because they are bringing their brand and reputation down !
How this company is trading baffles me just one big con to take your money
PLEASE DO NOT BUY FROM THIS COMPANY”
“IS THIS A SCAM?
Disgraceful customer service. I placed my
order On 25th May 22 at a cost off £1,258
for 2 doors order number 25181. On one
occasion I spoke to a man who said l'd
receive a text to arrange delivery... it never
happened… Chloe also told me this. I have
made in the region of 70 calls 4 were
answered. Numerous emails sent. Karen
said systems were down. Chloe said my
doors would be delivered in June. I spoke
to her on Monday she promised to call me
back ... and didn't. Now Sandra says she
hasn't been able to speak to a director. I
wonder if this is all the same person using
different names. Like other reviews I'm told
my doors are in stock but due to courier
service haven't been delivered. I can only
think this is a scam. My request for a
refund thus far ignored! I personally will
take this further in the event this is a rip off.”
“Very disappointed; been waiting since May for my doors. Keep telling me they will be with me within a week. When I do get through, the lady puts the phone down on me and get no response to any emails. Not sure where to turn for assistance.”
“DO NOT EVER EVER EVEN CONSIDER USING THIS COMPANY! SCAM!
Quite possibly the worse company I have EVER come accross. Order number 25100. Ordered on the 22nd May 2022. 8.5 weeks later - thats 63 days - YES 63 days and I have still not had my doors or even a delivery date.
Here are the excuses I have received over the last 5 weeks:
1) Phone call to say order too big for the delivery wagon, so has to be delivered on stand alone vehicle - will be witrh you next week
2)Email to say order is with the courier, you will receive then next week
3)Email to say order is now actually with trhe couyrier, they will be delivered next week
4)Email to say the doors have arrived at the supplier and will be shipped and with you next week
This is also a time line, so you can clearly see they have lied to me each time.
And hilariously it is showing on their website 'OUR BUILDING HAS HAD A POWERCUT AT 11AM TODAY WE ARE CURRENTLY NOT ABLE TO RECEIVE CALLS OR ACCESS OUR SYSTEMS. WE HOPE POWER WILL RESUME SOON'... I mean that's just hilarious! proper scraping the barrell for exuses!
As well as the emails, I have phoned - if your lucky enough to get through, they say they will 'escalate' my order, the order has now 'received vip status', the order will be 'fasttracked'. Several times they will speak to 'dispatch' and the 'manager' and ring me back - never did, all lies, pathetic excuse of a company.
How is this company actaully allowed to be trading - its quite amazing really.
Luckily I paid with a credit card!!”
“FRAUDULENT SCAM ARTISTS. Do not deal with this company, they are a total waste of space, they have had over £1000 since 29th April, and still awaiting the doors ordered, but they have a hold on the order / account and refuse to tell me why or when it will be removed. They also lied about the reason for the late delivery. They advertise 5 - 10 day turnaround, after 15 days i phoned them to be told it was due to driver shortages. It turns out the doors are NOT delivered by them, SO THEY DONT KNOW ABOUT THE ACTUAL DELIVERY DRIVER PROBLEMS. They LIED to me. I have been in contact with XL joinery, where the doors will be coming from, they are in stock, but waiting for this shower to take the hold off. They wont phone me back, and I have now requested a full REFUND, BUT SURPRISE SURPRISE, nothing heard back from them. Next step - Small Claims Court and reporting to Trading Standards.”
“Worst company I have ever dealt with! I Placed an order over 5 weeks ago and was told to expect delivery within 5-7 days. Over 30 attempts to reach them by phone with no answer, and multiple emails to which I have received no reply. I have now emailed asking for a full refund. If I don't receive a full refund within the next 5 days I'll take the claim to the small claims court.
If a refund isn't received I'll also be adding John Paul Rowe (director) address and contact details to this review to aid anyone else who is utterly peed off with being ignored/fobbed off. I'm sure his wife will be really chuffed.
Hilarious that JW Hardware has written a 5 star review for this company on Google when JW Hardware is also owned by John Paul Rowe and is based at the same business address in Middlesborough - pretty much sums-up these cowboys - WHAT A JOKE
Stay well away from this company.”
“Worst company I have dealt within
Worst company I have dealt with lie after lie I’m now having to get the ombudsman involved to retrieve my £710 that they have had since April 6th,last lie was only last week when I was told someone from their finance department would contact me that week the same lies I was told about various delivery dates.Take it from me avoid this company at all costs .”
“Disappointed- Maybe Fraud.
Purchased a door. Got a call the following week saying the door was 'out of stock' despite it being shown 'in stock' on the website(even now). SDS said they would send my refund immediately. They did not.
Tried calling to chase it up, the number listed on the site and the number listed on the email confirmation didn't work.
Tried online contact, the person said "I have to go to a meeting, will look at this later".
So I emailed. Nothing back yet...
Wasted my time and now won't give back my money.”
“SEVEN false delivery dates including being told from the owner regarding my order, “ we are about to let transport take it at 5pm ;-)”, when in reality in my case they don’t even keep stock of the doors & rely on the manufacturer to deliver. I know as I’ve spoken with the manufacturer about my order. Deliberate lies designed to time waste. 4 weeks after this lie from the owner, still my order hasn’t been delivered.
I asked sethcodoors via their website chat before I placed my order about the delivery timeframe and was assured it’d be around a week from order.
Had to instruct the owner THREE times to cancel my order before he agreed to. (Like he has a choice!)
I have all email correspondence to prove everything stated here.
It’s now been EIGHT days since the owner said he’d refund me, still no refund of my £645.88.
SIX weeks of time wasting & dishonesty from sethcodoors and all for nothing but to anger customers and get reviews like this.
As other customers review on google state, the lies are abundant, purchase from elsewhere”
“Ordered doors £2590, they promised to deliver them on three dates though didn’t turn up. Contacted manufacturer who said they had never been paid so wouldn’t be posting them out, they instructed Sethcodoorstore to remove their products from website. No refund given and no doors. Charge back facility used via my bank and money returned after two months. DON’T TAKE THE RISK, DO NOT USE THIS HORRIBLE COMPANY”
