Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.46

4.5 Rating 2,261 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,261 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“Vous avez de super chauffeur bravos !!!!!”

Helpful Report

Posted 2 years ago

“Meestal mooi op tijd”

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Posted 2 years ago

“Very good service got to airport and found the office driver was waiting and we were at our location at expected time”

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Posted 2 years ago

“On time and clean busses”

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Posted 2 years ago

“Var i tid ! Fin bil ! Duktig och trevlig chaufför! Högsta poäng !”

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Posted 2 years ago

“Very well arranged , waiting at airport for us on collection and on time for transfer back to the airport.”

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Posted 2 years ago

“Niet driver”

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Posted 2 years ago

“No problem at all. Great and safe transfer.”

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Posted 2 years ago

“Dear whom it may concern, I hope this email finds you well. I am writing to express my disappointment and frustration regarding the recent experience my partner and I had with your shuttle service. We used your service for our transportation from Girona airport to Hotel Alegria Maripins and had booked a return trip with a scheduled pick-up time of 6:00 AM for our journey back to Girona airport. On the morning of our departure, we arrived at the designated pick-up location 15 minutes before our scheduled pick-up time, as advised. However, the shuttle did not arrive as expected. At 6:05 AM, realizing the shuttle was overdue, we decided to contact your company for clarification and to inquire about the delay. Upon calling your customer service number, an agent informed us that the shuttle bus was waiting in a different location. This was both surprising and distressing to us, as we had not been informed of any changes to the pick-up location. We then asked the customer service agent to make sure the shuttle bus waited for us whilst we made our way to the new location. I would like to emphasise the discomfort we felt being in an unfamiliar location with all of our luggage in the darkness. It then took us 10 minutes to walk to the new location. As we were approaching the shuttle bus, it drove off. This was extremely upsetting and disappointing as the agent had confirmed with us that the driver would wait. Due to the misinformation, we were forced to make alternative arrangements for our transportation to the airport, incurring additional costs and significant inconvenience. This situation not only disrupted our travel plans but also caused undue stress during our departure. As a result of this, we had to pay an extra €80 euros for a taxi to Girona airport. In light of these circumstances, we kindly request a full refund for the return trip we booked with your company as well as a reimbursement of the €80 for the taxi. We believe this is a fair resolution considering the inconvenience and added expenses we incurred due to the miscommunication on your part. Please find below the booking details for your reference: • Booking Reference: 1693721990 • Departure Date: 03/09/2023 • Return Date: 07/09/2023 • Pick-up Location: Hotel Alegria Maripins • Scheduled Pick-up Time: 6:00 AM We hope that you will address this matter promptly and to our satisfaction. Please confirm the receipt of this email and indicate the process for refunding the amount to the payment method used for the booking. If you require any additional information or clarification, please do not hesitate to contact us at arjunmandair3@gmail.com Sincerely, Arjun Mandair”

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Posted 2 years ago

“Pas de commentaire”

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Posted 2 years ago

“Excellent”

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Posted 2 years ago

“Terrible.. my case was lost on your coach someone took it and I never got it back and you were no help at all just rude when I rang yous checking. Never again will I use yous.”

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Posted 2 years ago

“I normally travel by taxi while on holiday but this year we travelled by shuttle direct. I was very impressed. The bus was clean, it was on time and the bus driver was very helpful. Will be traveling by shuttle bus in future”

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Posted 2 years ago

“No one was there. I called but no one responded.”

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Posted 2 years ago

“El trayecto se hizo con diligencia y los autobuses fueron buenos. La pega que encontré fue que te citan hasta cuatro horas y media antes de que saliera mi avión, cuando no más de hora y media se tarda recogiendo gente alrededor de la isla...lo sé, por que ellos mismos lo han hecho así un anterior viaje que también fui con ellos. Les llamé para ver si había una alternativa, y me dijo una señora con muy malos modos, que ella ponía los horarios y que tenía que ser así... ... bien, si no podía ser, la dije que entonces avisara a su conductor y que no se preocuparan que yo iría por mi cuenta.... la señora en cuestión, me mandó con mucha borderia directamente a la página web para que lo anulará, que ella no hacía eso... supongo, la malpensada, pensó que quería me retribuyesen el dinero, nada más lejos de mi intención, solo quería avisar que no me esperaran... Y así fue, ví dos llamadas perdidas del conductor a la hora indicada... En fin, buen servicio, incluso diría que necesario, pero malos modales...”

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Posted 2 years ago

“The journey was quick and comfortable. My flight arrived 30mins late but as I had no luggage to collect and soon off the plane and through passport control. I was unable to locate the Shuttle Direct driver in the arrivals hall. There was a phone call on my mobile from an unnamed destination, I later called the number but the message was all in Spanish, understandably. I left the airport building to see if I could locate the driver there but no sign. On returning to the arrivals hall, I received another phone call and located the driver, after that the transfer was good. Just a bit of a worry when there's no one there!”

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Posted 2 years ago

“Très bon rapport qualité prix”

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Posted 2 years ago

“My flight has been cancelled so we arrived 2 days later, They still managed my transfers without any problems . Thank you for your kind.”

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Posted 2 years ago

“Waiting for me in arrivals. Driver very friendly”

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Posted 2 years ago

“Perfect!. The chauffeurs were right on time and very helpful and kind, on both ways.”

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Posted 2 years ago

Shuttle Direct is rated 4.5 based on 2,261 reviews