Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,234 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,234 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Anonymous

Anonymous // 01/01/2019

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“Description of who to look for incorrect said rep in Orange t shirt was guy in shirt red tie with voyages reus not from ... anyway got picked up eventually but driver knew Salou less than I did and got a bit lost looking fur first hotel. Despite sat Nav.... so it works but it could be better”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback regarding the description of our representative and the driver's knowledge during your transfer. We apologize for any confusion and inconvenience caused. We strive to provide accurate and helpful information to our customers, and we apologize if the description provided was not clear or led to any confusion. Your feedback will be taken into account to improve our communication and ensure that future descriptions are more accurate. Regarding the driver's knowledge of the area, we regret that you experienced some difficulties during your transfer. While our drivers receive comprehensive training and have access to navigation tools, occasional challenges may arise, especially when navigating to specific hotels or locations. We apologize for any inconvenience caused by the driver's unfamiliarity with the first hotel and any resulting delays. Your feedback is highly valuable to us as we continuously work to improve our services. We appreciate your understanding and patience during the transfer. If you have any further concerns or questions, please do not hesitate to reach out to our customer service team. Once again, we apologize for any inconvenience caused and appreciate your feedback. We will take your comments into consideration to ensure a better experience for our future customers.

Posted 1 year ago

“Waited to long time (allmost 2 hrs.)at the Airport before Departure to final hotel destination.”

Helpful Report

Posted 1 year ago

We sincerely apologize for the extensive wait time you experienced at the airport before departing to your final hotel destination. We understand that this was highly inconvenient and not up to the standards we strive to deliver. We appreciate your patience and understanding, and we apologize for any inconvenience caused. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact our customer care department directly. We are committed to learning from this situation and improving our services.

Posted 1 year ago

“Unkomplizierter Service, günstige Preise - bisher waren wir zufrieden.”

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Posted 1 year ago

Vielen Dank für Ihre positive Bewertung und Ihr Vertrauen in unseren Service. Wir freuen uns zu hören, dass Sie mit unserer unkomplizierten Abwicklung und den günstigen Preisen zufrieden sind. Ihre Zufriedenheit ist uns sehr wichtig, und wir werden weiterhin unser Bestes tun, um Ihnen einen qualitativ hochwertigen Service zu bieten. Wenn Sie weitere Fragen haben oder weitere Unterstützung benötigen, zögern Sie bitte nicht, sich an unseren Kundenservice zu wenden. Wir sind immer bereit, Ihnen zu helfen und sicherzustellen, dass Sie eine angenehme Erfahrung mit unserem Service haben. Nochmals vielen Dank für Ihre Bewertung und wir freuen uns darauf, Sie in Zukunft erneut bedienen zu dürfen.

Posted 1 year ago

“just a long wait at Larnaca waiting on other passengers around an hour wait”

Helpful Report

Posted 1 year ago

We apologize for the long wait you experienced at Larnaca. Our shuttle services are designed to accommodate multiple passengers, which can result in some waiting time as we pick up passengers from different locations. This approach allows us to offer an economical price for our services. While we understand that waiting can be inconvenient, we strive to minimize the wait time as much as possible. We appreciate your understanding and thank you for choosing our service. If you have any further questions or concerns, please feel free to reach out to our customer care team.

Posted 1 year ago

“Good value, always on time.”

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Posted 1 year ago

Thank you for your positive feedback! We're glad to hear that you found our service to be good value and that we were always on time. We strive to provide reliable and punctual transfers to ensure a smooth travel experience for our customers. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you again in the future!

Posted 1 year ago

“I have used this service many times and find it very good however the last time I used it I am at a loss as to why we were last off the bus but our resort was nearest the airport it went to callela first we were staying at lloret de mar”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback with us. We appreciate your continued support and are glad to hear that you have generally found our service to be good. Regarding your recent experience, we apologize for any confusion or inconvenience caused. Our shuttle service operates based on optimizing routes to accommodate multiple passengers who may have different drop-off locations. While we understand that your resort was closer to the airport, there are various factors, such as traffic conditions and other passenger destinations, that can influence the order of drop-offs. We strive to provide efficient and convenient transportation for all our passengers, and we regret that the route sequence on this occasion did not align with your expectations. We appreciate your understanding and valuable feedback. Your satisfaction is important to us, and we will take your comments into consideration as we continue to improve our services. Thank you for choosing our service, and we hope to have the opportunity to serve you again in the future.

Posted 1 year ago

“Fantastic price compared to taxi hire. Instant email confirmation with vouchers and upon return, emailed day before with confirmation of time of pick up. Both journeys not busy on bus and swift drop off/collection. Only niggle maybe have representatives in T1 (where I arrived) Had to call office quickly who confirmed it T2 I needed to be. Quick walk sand found the desk.”

Helpful Report

Posted 1 year ago

We're thrilled to hear that you found our prices to be fantastic compared to taxi hire and that the booking process was smooth with instant email confirmation and vouchers. We appreciate your feedback regarding the representatives at T1. We understand the importance of having clear signage and easily accessible representatives at each terminal, and we will review our procedures to ensure a seamless experience for all our customers. If there is anything else we can assist you with or if you have any further suggestions, please feel free to reach out to us. We value your business and look forward to serving you again in the future.

Posted 1 year ago

“We had 25 people to pick up from Alicante airport at 12.45am and pick up from hotel at hotel 4 days later, Shuttle Direct were prompt and waiting on both occasions.”

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Posted 1 year ago

Thank you for your positive review! We are delighted to hear that your experience with Shuttle Direct was prompt and efficient. We strive to provide excellent service to our customers, and we're glad that we were able to meet your expectations. If you require any further assistance or have any future transportation needs, please don't hesitate to contact us. We look forward to serving you again in the future.

Posted 1 year ago

Thank you for your wonderful review! We are thrilled to hear that Shuttle Direct provided prompt and timely pick-ups for your group from Alicante Airport and the hotel. We understand the importance of reliability, especially when it comes to group transfers, and we are delighted that we met your expectations on both occasions. Your satisfaction is our top priority, and we appreciate your trust in our services. If you have any future travel plans or if there's anything else we can assist you with, please don't hesitate to reach out to us.

Posted 1 year ago

“Service very efficient from Palma Airport to Porto Pollensa. However booking online not easy. Web site refused repeatedly to accept information and payments. A few " bug fixes" would help there a lot and keep traveller frustration down.”

Helpful Report

Posted 1 year ago

Thank you for your valuable feedback. We appreciate your kind words about our efficient service from Palma Airport to Porto Pollensa. We apologize for any inconvenience you experienced while booking online. We take your comments seriously and will review our website to address any technical issues to ensure a smoother booking process. Your satisfaction is important to us, and we appreciate your patience. If you have any further concerns or need assistance, please feel free to contact our customer support team. We hope to have the opportunity to serve you again in the future.

Posted 1 year ago

“Booked on line no problem got confirmation.whrn I arrived at airport they were there with my name displayed.no problem with return journey either. I suppose I would have liked a text or email the day before my return journey just to confirm it .”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your positive experience with us. We're glad to hear that your booking process was smooth and that our team was there to meet you at the airport with your name displayed. It's great to know that your return journey went well too. We appreciate your suggestion regarding receiving a text or email confirmation the day before your return journey. We understand that it would provide an additional peace of mind, and we will take this into consideration as we continue to improve our communication processes. Thank you for choosing our services, and we look forward to serving you again in the future.

Posted 1 year ago

“Transfer said 2hrs, however we were last drop and took 2hrs 20 mins, otherwise good service”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback with us. We apologize for the delay you experienced during your transfer. Our estimated transfer times are based on normal traffic conditions and may vary depending on the number of drop-offs and the order in which they are scheduled. We appreciate your understanding and are glad to hear that you found our service to be good overall. Your satisfaction is important to us, and we will continue to work on improving our transfer efficiency. Thank you for choosing our service, and we hope to have the opportunity to serve you again in the future.

Posted 1 year ago

“Great service used many times reliable and operated a smooth service.”

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Posted 1 year ago

Thank you for your positive review! We're delighted to hear that you've been a loyal customer and have consistently had a great experience with our service. Providing reliable and smooth transfers is our top priority, and your feedback is a testament to our commitment. We truly appreciate your continued trust in us and look forward to serving you on your future journeys. Thank you again for choosing us!

Posted 1 year ago

“Grand journey to Playa Blanca but we had a long wait before we got going.”

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Posted 2 years ago

“Very easy to book. Had a few reservations as had not heard of them before, but reviews seemed ok and it was very reasonable price. When we arrived in Ibiza we had some trouble finding the desk where we had to get information as to where to get the coach. It was not well signed and I asked at a desk as to where Shuttledirect were and found that I was at the desk, but there was nothing to tell me that! The coach was waiting though and dropped us off at our hotel with no problems. We had an information leaflet to tell us when and how we would be contacted for the return journey. Sure enough, our hotel received the information and forwarded it to us, and we also got a text message, all well in advance so that we did not need to start worrying! The coach came spot on time and took us back to the airport. So, no problems, good service, good price. Just make the desk in arrivals more noticeable and you would have got 5 stars!”

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Posted 2 years ago

“Fantastic service, with super clean coach. My only reason for giving a 4 start and not 5 was due to the fact that no information was provided on where to find the coach or booth to register that you were there. We ended up looking in the coach park for ages and eventually found a jet 2 rep who told us where to find them. Other than that - brilliant!!!”

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Posted 2 years ago

“A very good service, only complaint is that we were left sitting on the bus for close to one hour before we headed to our hotel. No problem on the return journey”

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Posted 2 years ago

“Cheap comfortable transport to hotel and airport. Easy to book online and contact for return journey. We had to wait on the bus for a while at the airport before departing and were staying at the last hotel that the bus stopped at so it took a long time getting to hotel. Bus came at the time stated for returning to airport. I would use this service again”

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Posted 2 years ago

“Although we booked a saloon car we actually had a minibus . Nevertheless the driver and journeys were fine and we will certainly consider you in the future”

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Posted 2 years ago

“Very impressed”

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Posted 2 years ago

“Pick up taxi had the wrong name. This led to some confusion. Otherwise everything went well.”

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Posted 2 years ago

Shuttle Direct is rated 4.5 based on 2,234 reviews