Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,234 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,234 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Anonymous

Anonymous // 01/01/2019

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“Good service”

Helpful Report

Posted 1 year ago

“Well organized and reliable company, and not expensive considering the distance.”

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Posted 1 year ago

“Very straight forward instructions of meeting points, smooth ride and comfortable coach. The only downside is the long transfer.. 4 hours on a 1 hour journey as stopping off at each resort along the way.”

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Posted 1 year ago

“Nemt og enkelt. Bestilte hjemmefra. God service og flink personale.”

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Posted 1 year ago

“unable to travel due to illness in family, got refunded for return journey as not enough notice for first leg of journey Good service”

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Posted 1 year ago

“Zijn teverden van jullie dienst. Correct op de afspraak.”

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Posted 1 year ago

“The couch that picked us up was on time and the same coming back. The coach that picked us up was very dated and the seats were very uncomfortable. The coach coming back was much better and newer.”

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Posted 1 year ago

“No nos informaron de la hora de la recogida y tuvimos que ser nosotros los que preguntamos a última hora al ver que el hotel no nos decía nada. Quitándose eso, todo bien.”

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Posted 1 year ago

“Was nicht gut war: Bei der Rückfahrt hatte die Administration dem Fahrer für uns einen falschen Abholort angegeben. Daher haben wir am vereinbarten Ort sehr lange warten müssen, was für meinen Mann, der behindert ist, äusserst mühsam war.”

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Posted 1 year ago

Vielen Dank für Ihr Feedback und wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Ihnen bei Ihrer Rückfahrt entstanden sind. Es tut uns leid zu hören, dass die Administration einen falschen Abholort an den Fahrer weitergegeben hat, was zu einer längeren Wartezeit führte. Wir können verstehen, wie belastend dies insbesondere für Ihren behinderten Mann gewesen sein muss. Wir haben Ihr Anliegen an unser Kundenserviceteam weitergeleitet, um den Vorfall gründlich zu untersuchen und sicherzustellen, dass solche Fehler in der Zukunft vermieden werden. Wir nehmen Ihr Feedback sehr ernst und werden Maßnahmen ergreifen, um die Kommunikation zwischen der Administration und den Fahrern zu verbessern. Wir bedauern aufrichtig die Unannehmlichkeiten, die Ihnen dadurch entstanden sind. Wenn Sie weitere Informationen bereitstellen möchten oder weitere Bedenken haben, zögern Sie bitte nicht, sich direkt an unser Kundenserviceteam zu wenden. Wir sind bestrebt, dieses Problem zu lösen und Ihnen die entsprechende Unterstützung zukommen zu lassen. Nochmals entschuldigen wir uns für die Unannehmlichkeiten und danken Ihnen für Ihr Verständnis. Wir nehmen Ihr Feedback ernst und werden hart daran arbeiten, unsere Dienstleistungen zu verbessern.

Posted 1 year ago

“Le temps d'attente est d'1h en moyenne à l'aéroport, le temps d'attendre que tous les navetteurs embarquent. Attente sans air conditionné mais cela reste une alternative pas chère pour se rendre de l'aéroport à votre hôtel 👍”

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Posted 1 year ago

“Effektiv transport, dog havde jeg regnet med en mindre bil og ikke bus til 3 personer til hjemturen. Overholdte tiderne, og kendte genveje da trafikken tog til.”

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Posted 1 year ago

“Todo fue correcto. La única pega es que para el viaje de vuelta no me avisaron de los detalles de recogida hasta la víspera, cuando se supone que te avisan con 48 horas de antelación, y no te dejan opción de elegir, es cuando ellos te dicen y sube ellos te dicen y punto.”

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Posted 1 year ago

“Got dropped of Barcelona airport terminal 2, didn’t realise you have to get a bus to terminal 1 , by time I found out I missed the bus and had to wait over an hour in the next one. Didn’t get dropped off at hotel, was put off 5 mins walk away, not ideal after travelling for hours with a young child, 2 suitcases etc Never had this before.”

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Posted 1 year ago

“A veces mucho tiempo de espera, ya que hasta que no llenan el autobus no se pone en marcha.”

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Posted 1 year ago

“Service très bien, mais ce serait bien que les noms des Hôtels soient annoncés.”

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Posted 1 year ago

“We had to wait quite some time for our journey from the airport to our hotel but the return journey worked perfectly”

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Posted 1 year ago

“De bus was ruim op tijd op de afgesproken plek bij het hotel. De chauffeur was vriendelijk en behulpzaam.”

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Posted 1 year ago

“Alles prima verlopen, chauffeur was een kwartier later, gebeld en toen was hij er snel.”

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Posted 1 year ago

Bedankt voor uw feedback! We stellen uw opmerkingen zeer op prijs en zijn blij te horen dat alles over het algemeen goed is verlopen. Onze excuses voor het feit dat de chauffeur een kwartier te laat was, maar we zijn blij dat u ons heeft gebeld en dat hij snel ter plaatse kon zijn. Bij onze dienstverlening streven we altijd naar stiptheid en betrouwbaarheid, dus we zullen deze situatie intern bespreken om ervoor te zorgen dat dit soort incidenten in de toekomst worden voorkomen. Nogmaals bedankt voor uw feedback en uw begrip. We hopen u in de toekomst weer van dienst te mogen zijn.

Posted 1 year ago

“Todo bien, pero eso de que te van a buscar a la salida nada. Tienes que subir tú a la planta del parking y buscar una determinada zona donde ellos se colocan. A mi me dijeron que ya estaban y cuando llegué aún esperé 20 minutos.”

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Posted 1 year ago

Lamentamos mucho los inconvenientes que experimentaste durante tu traslado. Pedimos disculpas por la confusión causada por la información incorrecta sobre el punto de encuentro. Nuestro objetivo es brindar un servicio eficiente y sin contratiempos. Tomaremos tus comentarios en consideración para mejorar nuestras instrucciones y asegurarnos de que sean claras y precisas en el futuro. Lamentamos sinceramente cualquier espera adicional que hayas tenido debido a la demora en nuestro punto de encuentro. Entendemos lo frustrante que puede ser esperar después de haberse informado de que el transporte estaba listo. Tu tiempo es valioso y lo lamentamos profundamente. Una vez más, te ofrecemos nuestras más sinceras disculpas por las molestias ocasionadas. Valoramos tu opinión y esperamos tener la oportunidad de brindarte un mejor servicio en el futuro.

Posted 1 year ago

“On time, which is important but there was a terrible high pitched whining noise thoughout the journey. I made me wonder if public transport might have been the better option for me.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback with us regarding your recent journey. We apologize for the inconvenience caused by the high-pitched whining noise during the transfer. Our team strives to ensure that all vehicles are in optimal condition and provide a comfortable and pleasant experience for our passengers. We understand that such noise can be disruptive and detract from an otherwise enjoyable journey. We take your feedback seriously and will investigate the issue to identify and address the source of the noise. Our aim is to continuously improve the quality of our services, and your feedback is invaluable in helping us achieve that. We understand that considering public transport as an alternative is a natural thought when faced with an unpleasant noise. However, we would like to assure you that our service is designed to provide convenience and reliability to our customers. We apologize once again for the inconvenience and appreciate your understanding. If you have any further concerns or questions, please don't hesitate to contact our customer service team. We value your feedback and hope to have the opportunity to serve you better in the future.

Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,234 reviews