“I was disappointed that we received only one quote; from Green.
We also received a quote from 1KOMMA5, which I believe was not connected to Solarquotes.
We accepted an offer from 1KOMMA5”
Hi John,
Apologies about this - you were in fact only matched with Green from our service. This was due to the other installers in your area hitting the cap of potential customers we send them, it's a very busy time for installers and most are playing catch up. We are currently vetting tons of potential installers for SolarQuotes so there will be more choice in the future.
Sorry again about your experience here - if you have any questions about your current quote feel free to get in touch with me and I should be able to help out: ned@solarquotes.com.au
“After submitting my request for solar battery supply and install to a current solar system I was contacted within 24hrs from qualified technicians, very happy with the outcome.”
Hi Di,
Thanks for your feedback and apologies about the experience here. Hot water heat pumps are still quite new for us, which is why you were only matched with one installer this time. We’re ironing out the kinks so that customers have more of a choice going forward, we are currently vetting hot water heat pump installers for this reason. I’ll also follow up with the installer you were matched with to remind them about the importance of follow up communication, it only makes things easier.
I appreciate you taking the time to share your experience as it helps us improve the service.
Kind regards,
Ned
“Two out of three solar companies get in touch on the phone. One give us written quotations and the second one didn’t show up on the appointment for initial site visit .
Regardless of what happened your on line information help me understand what solar batteries is all about. Thank you for your assistance.”
Hi Lorenzo,
Thanks for your feedback and for your kind words about our website. I’m glad the information helped you get a clearer understanding of batteries, they can be very complicated. I’m sorry to hear that one of the companies didn’t show up for the site visit and that the overall experience wasn’t as smooth as it should have been. I’ve followed up with the companies involved and asked them to improve their customer service, particularly around communication and reliability.
Your feedback is always valuable
Thanks,
Ned
“I got two quotes, one didn't ring back, and the other one I was already getting a quote from. So the quote side was poor the info you put on fb was great”
Hi Steve,
Thanks for letting us know. I'll get that company who didn't ring back a follow up and ensure their customer service is more appropriate in the future. If you have any questions or more feedback about the quotes when they come in just send it through to me via email here ned@solarquotes.com.au and I'll help out where I can : )
Apologies we referred you to an installer that was already quoting you, however you can be assured they are one our recommended, strictly vetted, companies. If you need another quote just let me know and I'll get that organised.
Thanks again for leaving us a review,
Ned.
“All 3 recommendations contacted me which was excellent. Also being armed in advance with information regarding solar batteries was extremely helpful when dealing with the providers.”
“I only got one company contacting me and had to go elsewhere for other recommendations. I did not end up going with the company recommended as they were more expensive for similar systems offered elsewhere.”
Hi James,
Thanks for letting us know and apologies about this - unfortunately not every installer of ours supplies the same products but we are working towards making it easier if you are after a specific product. I'll let the team know about this and the installers you were matched with. I'll also follow up with that one company who didn't get in touch to ensure their customer service improves in the future. Thanks for letting me know.
Any other feedback or questions about quotes just email me at ned@solarquotes.com.au and I'll help where I can.
Thanks,
Ned.
“The information provided by SolarQuotes prior to deciding to get quotes for a battery was brilliant. The process of getting installers who were willing to provide a quote was straight forward. Both installers were responsive and prepared to visit the premises. The supporting information from Solar Quotes helped when engaging with the installers and in evaluating their quotes. Overall, our experience with Solar Quotes was excellent.”
“Gave us a good starting point, with added confidence that businesses were reputable. We actually decided on one of the quotes and very happy with professionalism and service overall.”
“Solar quotes was the best place to start the solar system journey all the information is there plus access to reputable solar installers it a no brainer to use Solar Quotes”
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