“We have been contacted by two of the three leads we will receive our second Quote on 18th Jan and move forward on the one that is the best fit for us. Thank you SolarQuotes for the recommendation.
Cheers Garry C”
“Hi there,
I've only just started looking at how to update my system, so I am trying to take it all in so far.
I will be happy to get back to you about it once I have studied it further.”
“I asked for quoted for EV charger installation. One company responded - I received a call from a secretary wanting to schedule a site visit in 3 weeks. I said I needed someone earlier and she said they will do a virtual visit in 1 week. I never heard back from them.
1. Getting only one interested party is not really helpful as i have no one to compare to.
2. This company clearly is too busy and had little interest in my business
I went to HiPages and got 3 interested parties and got quotes almost immediately.”
Hi Douglas,
Thank you for sharing your experience. We’re glad you received prompt responses and were able to compare options, including a provider you’d used successfully before.
Margherita
“Useless service, 2 of the 3 companies just keep sending automated text messages. I have replied but they won't contact me just keep sending automated messages. 0ne company did call but only after I messaged them back for sending a generic quote with out first finf out my requirements or situation. I'm only after quotes from companies that provide professional, personal service tailored to my needs and circumstances. Not companies just chasing a sale.”
Hi Deon.
Thank you for your time over the phone, I appreciate you explaining your experience.
I've looked into this. Over the holiday period, two of the installers you were matched with temporarily switched to more automated quoting systems. This should have been communicated more clearly, and I know how frustrating that was as you did not have the standard install. We agree that proper phone conversations are important, and it’s what we expect from installers on our network. I’ve followed this up directly with both companies to make sure this is handled better going forward in the next holiday period.
I was happy to hear that one of the installers was clear over the phone and provided a great quote. It was good to hear that you now have two additional local quotes to compare.
I hope our phone call helped and if you need any further quotes or have any other solar-related questions, please feel free to email me directly at ned@solarquotes.com.au
Thanks again for letting us know,
Ned
“I got 2 quotes, and will accept one as I am waiting to get approval from Village management, it is taken a bot longer due to the Xmas and New year holidays.”
Hi Johan,
Thank you for the update. That’s completely understandable given the Christmas and New Year holidays. We appreciate you keeping us informed and wish you all the best with the approval process.
Margherita
Hi Mark,
Thank you for the review and letting me know about this. To be transparent, this is a great installer that I have always had good communication with but I have also tried to get in touch with them after seeing your text and have been unsuccessful. I've now paused their account on our network. Apologies about this - it is not the normal experience and I'll be doing my best to try and find out what's happened. In the mean time I have referred you to another company via e-mail, please be on the lookout for that. If you need my address again in case you have any further feedback or questions, it's ned@solarquotes.com.au
Thank you again for letting me know.
Ned.
Hi Lex,
Thank you for your time over the phone and letting me know about the issues you faced with the installers you were matched with regarding the Queensland rental rebate scheme as well as the delay in the quotes. Apologies about this. I will be following up with those remaining 2 companies to understand how the ball was dropped here and make sure the customer service improves in the future.
In regards to the Queensland rental rebate scheme, as discussed I'm happy to refer you to some installers directly who I know have worked on this. You said you were holding off on this but if you do want this in the future just reach out to me at ned@solarquotes.com.au and I'll be able to help.
You also raised a good point that our current system may not handle multiple property requests efficiently, I'll speak to our team about this in our next quarterly meeting to see if we can come up with a way to handle these types of requests in the future.
Thanks again for letting us know about as it only helps us improve,
Ned.
“Solarquotes provides a wealth of informative independent information. I was looking to install batteries to connect to an existing solar panel array and sought quotes from approved installers. Surprisingly SolarQuotes were only able to match me to one installer to quote rather than the three promised.
I had to chase further quotes locally for comparison but ended up accepting the original quote from the recommended installer.”
Hi David,
We’re glad you found the independent information helpful, and we appreciate your patience when only one installer was available to quote. We’re pleased you were able to proceed with the recommended installer in the end.
Margherita
“The installers were very prompt in reaching out and arranging a suitable time. They were professional, patient, and took the time to explain everything in detail. I also received a quote from another major installer outside of SolarQuotes, but the difference in approach was obvious. The SolarQuotes‑recommended installers operated at a completely different level, using the right tools, clear graphs, and detailed explanations to help us fully understand the benefits. Their professionalism really stood out”
Hi Prashanth,
Thank you for your detailed feedback. We’re pleased to hear the installers were prompt, professional, and thorough in their explanations, and that their approach stood out compared to others. It’s great to know their professionalism helped you clearly understand the benefits.
Margherita
“We found Solar Quotes very helpful. We already had two rather different quotes and needed a third one. Solar Quotes chose an installer who made a site visit immediately, and their quote (which provided several options, clearly explained) was the one we accepted.
Solar Quotes also provided some very useful overall information about getting started with solar and choosing an installer.”
Hi Moya and Bill,
Thank you for your feedback. We’re glad SolarQuotes was helpful in finding a suitable installer and providing clear, informative options, as well as useful guidance on getting started with solar.
Margherita
“The prices of installers here are pricey. They cost 2 to 3 times more from other quotes I get but with different battery brands. For a 40kw battery, I got a quote of 18k for Sigenstor, 20k for Goodwe. I signed up for 5.9k for Alpha using a different installer.”
Hi Jay,
Thank you for your feedback. We appreciate you sharing your experience. We’re glad you were able to find an option that suited your needs.
Margherita
“I certainly appreciate the very useful information and advice prpvided by Solar Quotes as I prepare to upgrade our existing 15 year old Solar PV system with a Battery and Hybrid Inverter.”
Hi Paul,
We’re pleased you found the information and advice from SolarQuotes useful as you prepare to upgrade your solar system with a battery and hybrid inverter.
Margherita
Hi Jake,
Thank you for your feedback. We appreciate you sharing your experience and understand that it’s difficult to complete a review until your solar upgrade is installed.
Margherita
“The SolarQuotes website is a great place to start when researching Solar options, providing sound information and reviews across panels, inverters and batteries, plus installers. Finn and the team assisted in arranging quotes from reputable installers, which provided us with the confidence to proceed. They also assisted in providing further guidance once our quotes were received, which assisted with our final decision. Certainly would recommend visiting the SolarQuotes website when considering installing a solar system.”
Hi Rod,
Thank you for your detailed feedback. We’re glad you found SolarQuotes a valuable starting point and that the information, reviews, and support from Finn and the team helped you proceed with confidence. We appreciate your recommendation.
Margherita
“Such a great database of information re solar, and the newsletter updates are excellent. The two companies that quoted installation from a SolarQuote request were great. All good so far!”
Hi Phil,
We’re glad you found the solar information and newsletter updates valuable, and that the two installation companies were great. We appreciate your positive comments.
Margherita
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