Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,415 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,415 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Meget fin service og hurtig levering.”

Helpful Report

Posted 3 weeks ago

Moin Susanne! Tusind tak for din venlige tilbagemelding! Det glæder os meget, at du er tilfreds med vores service og den hurtige levering. De bedste hilsner fra Hamborg!

Posted 2 weeks ago

“Excellent dress watch, I like it very much. Also, shipment to Canada was very fast and hassle-free.”

Helpful Report

Posted 3 weeks ago

Moin David! Thank you for sharing your experience! We're so pleased that you're enjoying your dress watch and that the delivery to Canada went smoothly and quickly. It’s wonderful to know that everything met your expectations. Best regards from Hamburg!

Posted 3 weeks ago

“So far seems like very communicative company with prety solid products.”

Helpful Report

Posted 3 weeks ago

Moin Johan! Thanks a lot for your feedback! We're glad to hear that you've had a positive impression of our communication and that our products are living up to expectations. We're always working to stay transparent and attentive — and it’s great to know that comes through. Best regards from Hamburg!

Posted 3 weeks ago

“Perfect watch with minimalist design. Very fast delivery. Love it.”

Helpful Report

Posted 3 weeks ago

Moin Jia! Thank you for your kind words! We're thrilled that you're loving the minimalist design of your watch and that it reached you so quickly. It means a lot to us that you're happy with both the style and the service. Best regards from Hamburg!

Posted 3 weeks ago

“Beautiful ladies watch, very elegant and the perfect size.”

Helpful Report

Posted 3 weeks ago

Moin Mark! Thank you so much for your lovely feedback! We're really happy to hear that you find the ladies watch elegant and just the right size. That perfect balance of style and proportion is exactly what we aim for with our designs. Best regards from Hamburg!

Posted 3 weeks ago

“I bought the Sternglas Hamburg Argo Limited edition and it’s amazing. The design is so catchy”

Helpful Report

Posted 3 weeks ago

Moin Surinder! Thank you so much for your feedback! We're thrilled that the design of the Hamburg Argo Limited Edition caught your eye and that you're enjoying it. It's a special model for us, and we're happy it found its way to your wrist! Best regards from Hamburg!

Posted 3 weeks ago

“They want to please.”

Helpful Report

Posted 4 weeks ago

Moin Howard! That’s a lovely way to put it — and exactly what we aim for! We’re really happy You’ve felt that care and intention behind what we do. Best regards from Hamburg!

Posted 4 weeks ago

“Everything is perfect. Thank you Sternglas Team!”

Helpful Report

Posted 4 weeks ago

Moin Kiril! We're truly happy to hear that everything was perfect for you! Thank you for your kind words and your trust in us — it means a lot to the whole Sternglas team. Best regards from Hamburg!

Posted 4 weeks ago

“Nice website and nice watches for nice prices.”

Helpful Report

Posted 1 month ago

Moin Benno! Thanks a lot for your kind words! We're really glad to hear that you like our website, designs, and pricing—creating a great experience all around is exactly what we aim for. Hope your new watch brings you lots of joy! Best regards from Hamburg!

Posted 4 weeks ago

“Excellent service and fast shipping, even internationally. I am impressed. This won’t be my last purchase.”

Helpful Report

Posted 1 month ago

Moin David! Thank you for the wonderful feedback! We're so happy to hear that everything went smoothly with your international order and that we could leave a lasting impression. It means a lot to know this won’t be your last purchase—we’re already looking forward to the next time! Best regards from Hamburg!

Posted 4 weeks ago

“Great service, package arrived promptly after purchase and excellent and timely communication.”

Helpful Report

Posted 1 month ago

Moin! Thanks so much for your kind words! We're happy to hear that everything—from the speedy delivery to the communication—met your expectations. It's always our goal to make sure you feel well taken care of from start to finish. Best regards from Hamburg!

Posted 4 weeks ago

“Sternglas answered my questions immediately and were very attentive”

Helpful Report

Posted 1 month ago

Moin Oyku! Thanks so much for sharing your experience! We're really happy to hear that you felt well taken care of and that we could help you quickly. It’s always our goal to provide clear and attentive support. Best regards from Hamburg!

Posted 4 weeks ago

“Very nice Bauhaus watch. 38mm great fit. High quality and light.”

Helpful Report

Posted 1 month ago

Moin Joe! Thank you for sharing your impression! We're really happy to hear that the 38 mm Bauhaus design is a great fit for you and that you’re enjoying its lightness and quality. We wish you much joy wearing it! Best regards from Hamburg!

Posted 4 weeks ago

“Very good products, nice design.”

Helpful Report

Posted 1 month ago

Moin Jose! We are thrilled to hear you enjoy our design and products. We hope they bring you joy for years to come. Best regards from Hamburg!

Posted 1 month ago

“I ordered a Naos watch nearly two years ago, because I very much liked the design. I have been wearing it almost every day since then, so the original leather strap wore down recently. To have a more durable one, I decided to order the Milanaise 20 silver, which I received super fast - pretty much the only positive aspect about this purchase. I needed to take the strap and the watch to a repair's shop because I could not fit the new strap in. It should've been a straightforward thing to do, but after trying it for a long time, I realised that something is not right. And indeed, I was told in the shop that the strap is a few millimeters too wide to fit into the watch, so they had to use a precision tool to make it shorter (costing me extra money...) They also told me that the strap itself is not a quality one - and I had to agree with them once I managed to put on the watch. The strap moves in a weird way and does not give the impression of a durable one, which is extremely disappointing for this price. All in all, that was my last purchase at Sternglas and I'm definitely not going to recommend it to anyone.”

Helpful Report

Posted 1 month ago

Moin Dániel! Thank You for taking the time to share your experience — even if it's one that left you disappointed. We're really sorry to hear that the Milanaise strap didn’t meet your expectations, both in terms of fit and quality. It's especially frustrating that something as simple as attaching a strap turned into such an inconvenience — and that you had to spend extra to make it work. The Milanaise 20 silver should be fully compatible with the Naos model, and we regret that this was not the case for you. We'll certainly forward this to our product team so that they can investigate the issue more closely. After two years of daily wear, it's clear that the Naos became a trusted companion, and we're genuinely sorry that this experience has changed your perception of our brand. Even though you’ve chosen not to return, we would still be glad to help in any way possible, should you change your mind or wish to share more details. Always feel free to contact us via support@sternglas.de. Best regards from Hamburg!

Posted 4 weeks ago

“Sternglas have simply been amazing since I purchased my watch & ordered a strap replacement a few years after. Their customer service is top notch and their watches are a great value for money!”

Helpful Report

Posted 1 month ago

Moin Ivo! Thanks so much for your kind words! We're thrilled to hear that you're still happy with both your watch and our service. It’s always great to know we’ve made a positive impact, and we really appreciate your trust in Sternglas. Best regards from Hamburg!

Posted 1 month ago

“I have bought three watches from Sternglas over the years and I have been very happy each time. I am also very impressed by the delivery and customer service. Every part of the experience has always been top class.”

Helpful Report

Posted 1 month ago

Moin Hannes! Thank you so much for your continued trust and loyalty! It truly means a lot to us that You've come back not once, but twice—and each time felt just as satisfying. We're also really happy to hear that our delivery and customer service left such a great impression on you. Enjoy your growing collection and hopefully there’s still room for another favorite down the line! Best regards from Hamburg!

Posted 1 month ago

“Excellent services from advertising, logistics and final delivery! I wished this watch immediate I sow it. Thank you to the Sternglas team!”

Helpful Report

Posted 1 month ago

Moin Iulian! Thank you so much for your lovely message! We're really happy to know that our service from start to finish left such a positive impression on you—and it's wonderful to hear that the watch spoke to you right away. That kind of connection is what we always hope to create! Thank you from the whole Sternglas team! Best regards from Hamburg!

Posted 1 month ago

“I foound Sternglass to be a very attractive option, their design are simple, classic and I recommend it.”

Helpful Report

Posted 1 month ago

Moin Jose! Thank you for your kind words! We're thrilled to hear that the watch exceeded your expectations. It's great that the color struck the right balance and that the size feels just right for you. Your recommendation means a lot to us! Best regards from Hamburg!

Posted 1 month ago

“Merci, Danke !”

Helpful Report

Posted 1 month ago

Moin Luc! You're very welcome! We're thrilled to hear you're happy with everything. Enjoy your new timepiece! Best regards from Hamburg!

Posted 1 month ago

Sternglas GmbH is rated 4.8 based on 2,415 reviews