Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,415 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,415 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Naos watch nearly two years ago, because I very much liked the design. I have been wearing it almost every day since then, so the original leather strap wore down recently. To have a more durable one, I decided to order the Milanaise 20 silver, which I received super fast - pretty much the only positive aspect about this purchase. I needed to take the strap and the watch to a repair's shop because I could not fit the new strap in. It should've been a straightforward thing to do, but after trying it for a long time, I realised that something is not right. And indeed, I was told in the shop that the strap is a few millimeters too wide to fit into the watch, so they had to use a precision tool to make it shorter (costing me extra money...) They also told me that the strap itself is not a quality one - and I had to agree with them once I managed to put on the watch. The strap moves in a weird way and does not give the impression of a durable one, which is extremely disappointing for this price. All in all, that was my last purchase at Sternglas and I'm definitely not going to recommend it to anyone.”

Helpful Report

Posted 1 month ago

Moin Dániel! Thank You for taking the time to share your experience — even if it's one that left you disappointed. We're really sorry to hear that the Milanaise strap didn’t meet your expectations, both in terms of fit and quality. It's especially frustrating that something as simple as attaching a strap turned into such an inconvenience — and that you had to spend extra to make it work. The Milanaise 20 silver should be fully compatible with the Naos model, and we regret that this was not the case for you. We'll certainly forward this to our product team so that they can investigate the issue more closely. After two years of daily wear, it's clear that the Naos became a trusted companion, and we're genuinely sorry that this experience has changed your perception of our brand. Even though you’ve chosen not to return, we would still be glad to help in any way possible, should you change your mind or wish to share more details. Always feel free to contact us via support@sternglas.de. Best regards from Hamburg!

Posted 4 weeks ago

“Color is very different from the pictures. It’s much lighter and desaturated, it feels like it has been left drying in the sun for years.”

Helpful Report

Posted 2 months ago

Moin Gustavo! Thank you for your review. Since the strap is made from natural leather colour variations are indeed normal. Furthermore the strap should become darker within a few weeks. If this shouldn't be the case feel free to contact us via support@sternglas.de. :) Best regards from Hamburg!

Posted 1 month ago

“The watch looks good, but that's where all its merits end. It is so inaccurate that I have to check it every week or two. It reminds me of the old days when we only had Soviet watches with such accuracy. Better run away from this company because you will get the most inaccurate watch in the world with the explanation that this is so by design.”

Helpful Report

Posted 5 months ago

Moin Alexander! Thank you for your feedback. We are sorry to hear that your unsatisfied with the accuracy of you watch. Depending on the model you have the accuracy is between -20 to +40 seconds per day, as advertised on our website. If your watch is not within the given standard feel free to contact us so that we can find a solution. Best regards from Hamburg!

Posted 5 months ago

“Good evening, On the products nothing to object, I look forward to a naos pro with white case to complete the collection. On the shipping and packaging service of your products I am deeply embarrassed for you. On two shipments within 2 months both times both watches and cintuirini were sent in bubble wrap not even if it was a return for defective products. While on the previous occasion I was offered solutions with a refund of part of the amount and discounts on future orders today I am met with a lame excuse that due to restyling of the packaging they were not sent in the original chintz. We are talking about orders with the Black Fridays discount and for a structured company like yours not to have the original packaging for its customers I find it an unforgivable and above all not very credible fall of style. Best regards”

Helpful Report

Posted 5 months ago

Moin Tobia! Thank you for your feedback! We appreciate your feedback. I hope that after we reached out to you via mail everything has been resolved and you can enjoy wearing your Sternglas products! Best wishes from Hamburg!

Posted 5 months ago

“I was sooo excited to get this watch and mad at myself for not doing more research. The dial is silver but in all the pictures it looks white which is what I was hoping for. Even review videos make it look white. I did go back and review the sternglas webpage again and it does show the dial is silver, so I guess shame on me for missing that detail. Sadly the worst part of the watch is how loud the rotor inside the watch is. It’s is very loud and can be hard by anyone around me in a quiet space ( board room). I have owned mechanical automatic watches and they are not this loud. It sounds cheap and I probably won’t be wearing this as a dress watch like I had anticipated. I own 57 watches and this one was sadly a disappointment coming out of the box.”

Helpful Report

Posted 6 months ago

Moin Arturo! Thank you for your feedback! We’re really sorry to hear that the watch didn’t meet your expectations, especially with the dial color and the noise of the rotor. We completely understand how important these details are when it comes to selecting a timepiece. Teh rotor needs space to move and as it is a quite big one in the Hamburg automatic it can happen that it produces more noise than rotors in other watches do. We always want our customers to be thrilled with their purchases, so we appreciate you bringing these points to our attention. If you’d like, we’re happy to discuss any possible solutions or exchanges with you to ensure you get the perfect fit for your collection. Please feel free to reach out to us. Best regards from Hamburg!

Posted 5 months ago

“Received my watch in October, just last month, and it’s already showing wrong time and date. If you really read this, please indicate how I can get it solved or the watch replaced. Thanks”

Helpful Report

Posted 6 months ago

Moin Christian! Thank you for your honset feedback! We are sorry to hear that your watch is not functioning properly. To resolve this problem please contact our customer support via support@sternglas.de. I am sure that your watch will be back working again in no time. :) Best regards from Hamburg!

Posted 5 months ago

“I still have not received my watch. It’s stuck I customs requiring manufacturer information. Sternglas support has not responded to my request for the required information. DHL is charging $30/day for the delay. Extremely frustrating.”

Helpful Report

Posted 7 months ago

Moin Ethan! I'm really sorry to hear about the frustration you're experiencing with the customs delay and lack of support from Sternglas. It’s important that you receive your watch promptly, and I understand how stressful this situation must be, especially with the additional charges from DHL. I hope that the problems are resolved by now and that you can proudly wear your new Sternglas. Best regards from Hamburg!

Posted 4 months ago

“The watch looks used and the packaging for $499 is a joke”

Helpful Report

Posted 8 months ago

Moin Trish! Thank you for sharing your feedback. We’re really sorry to hear that the condition of your watch and the packaging didn’t meet your expectations. This certainly doesn’t reflect the high standards we aim to provide. Please reach out to our customer service team, and we’ll gladly assist you in resolving this matter to your satisfaction. Best regards from Hamburg!

Posted 4 months ago

“I received my watch with a missing piece (the crown). I've send an email to support and I'm wating for their reply.”

Helpful Report

Posted 8 months ago

Moin Octavian! Thank you for bringing this to our attention, and we're very sorry to hear about the missing crown on your watch. We completely understand how disappointing this must be, and we assure you that our support team will look into it as quickly as possible. We appreciate your patience while we work to resolve this issue. If there's anything else we can do for you in the meantime, don't hesitate to reach out. Best regards from Hamburg!

Posted 4 months ago

“Ordered two watches from this company. One was brand new - the other was second hand with scratches on the back and sides.”

Helpful Report

Posted 9 months ago

Moin Steven! Thank you for your feedback, and we're truly sorry to hear about your experience with the second-hand watch. We understand how disappointing it can be to receive a product that doesn't meet your expectations. We aim to provide high-quality items, and it sounds like there was an issue with your order. Please don't hesitate to reach out to our support team if you haven't already—they will be happy to assist with a return, exchange, or any other resolution to ensure your satisfaction. Best regards from Hamburg!

Posted 4 months ago

“Your delivery arm is terrible your customer service is poor as the first response to email tells the customer how much they are disrespected when it tells them they won’t be responded to for up to 10 days, DUMB whose idea was that!?!?! The company’s packaging was so bad the watch came inverted face down in the box moving around easily loose not secure . Now I have a moderate collection of 25 watches so my experience with the fine points of the manner in which a collector expects to be treated from the watch maker which is why I order from the company when I can because it gives me an assurance of the way I will be treated. I easily could have bought this from a reseller like Amazon EBay etc. but, I chose to align myself with Sternglas. After all, it comes down to the watch and after close inspection, I bought the automatic version for more money, the watch was not worth @$500.00. After this terrible experience I then get this email, now after the numerous back and forth of about 20 email your email arrived which shows me yet again Sternglas did not do any homework on my experience. If you want to re-establish a potential customer Sternglas should review their entire business model and contact me with a sincere approach. Michael Emma”

Helpful Report

Posted 9 months ago

Moin Michael! First of all, I would like to sincerely apologize for the negative experience you’ve had with both the delivery and customer service. This is certainly not the level of service we strive for, and I deeply regret that we did not meet your expectations. We take all feedback seriously, and your comments regarding our packaging, delivery times, and the customer service response time are valuable in helping us improve. We understand how important it is for our customers to feel valued, especially when they are making a significant purchase, and I am genuinely sorry that you felt disrespected during this process. Your suggestion regarding our response times is something we will seriously review to ensure that we improve our communication and handling. We’re committed to ensuring that every customer has a positive experience with Sternglas, and I want to reassure you that we will look into all aspects of your experience to make necessary changes. I would like to offer you a personal follow-up to ensure that your concerns are fully addressed and see how we can make this right. Once again, I truly apologize for the inconvenience and frustration you’ve experienced, and I hope we can find a way to restore your trust in Sternglas. Best regards from Hamburg!

Posted 4 months ago

“I've wear the watch for 3 days and it keep on stop every 15 minuest. I sent it back via DHL. Please replace it with; 1. same watch style, 2. same wrist band 3. Not AUTOMATIC.”

Helpful Report

Posted 11 months ago

Moin Blailes, Thank you for your review! We are very sorry that your watch was defective! This should not happen.. :(. Please contact our customer service by email, we will be happy to help you immediately and to send you your new watch immediately!! best wishes from Hamburg

Posted 11 months ago

“Poor customer service. I've been trying to get in touch with the company to return the watch I purchased, but they haven't been responding to any of my requests. The watch I received is much smaller than I expected, and it's just not what I was looking for. It's frustrating that the company isn't addressing my concerns, and I'm disappointed with the overall experience.”

Helpful Report

Posted 1 year ago

Moin Moby, that doesn't sounds good at all! we're super sorry that we could not fulfill your expectations! Unfortunately, due to cases of illness in our customer service there are sometimes small waiting times, but we are currently trying to fix this problem! We hope we can handle this situation better next time :). best wishes from Hamburg

Posted 11 months ago

“I ordered a watch and received it. A few days after wearing it, the winding stem was broken. I'm really disappointed. This is not a qualitative watch and for 200 euros it is a scam....”

Helpful Report

Posted 1 year ago

Moin Hervé, oh no, that doesn't sound good at all and shouldn't happen! :( We apologize very much for this! As I can see, there was unfortunately a delay in receiving feedback from our customer service due to understaffing. Let us solve your problem together! We would be delighted if you could simply contact us again by email at support@sternglas.com! We are sure to find a good solution! Best wishes from Hamburg!

Posted 11 months ago

“I haven't received my watches, only two straps! You billed me for two watches and never delivered. You disappoint.”

Helpful Report

Posted 1 year ago

Moin Anonymous, oh no, that doesn't sound good at all! We're so sorry, something must have gone wrong with the packaging :( Please contact our service team by email at support@sternglas.com with your order number so that we can help you immediately! If the watches have reached you by now, we look forward to hearing from you too! Greetings from Hamburg!

Posted 11 months ago

“Just received the delivery of a Hamburg Argo limited edition today which was a clearly used product. Customer service was trying to convince me it is normal for a new watch to have the foil detached/ reattached poorly, scratches on the strap and signs of wear. This is what everyone should expect in a new watch, right? Why not simply accept that you have sold a returned/refurnished product instead of a new one? The Hamburg Argos model is a 1499 limited edition which apparently you cannot order it via the main website anymore. I happened to order via a direct link I had saved in my browser and was showing under 1% available, so probably they're currently just selling the returned items on this model now advertised as "new". Having said that, I was willing to buy the Naos model instead (not willing to risk another refurbished on the Argos) and only get a partial refund, however customer service wouldn't give a toss offering any solution. Good luck with such an attitude Sternglas. In the cut-throat watch industry you won't get too far. And you really shouldn't.”

Helpful Report

Posted 1 year ago

Moin A, First of all, we would like to apologize again. It shouldn't happen that the watch arrives in such a condition! As we have informed you, we do not send used watches, but these things can happen due to the manual attachment of the bracelet. However, this does not change the fact that this should not happen and was a mistake on our part! :( Unfortunately, our colleague unintentionally did not respond to your request for a discount for the Noas - very unfortunate! This was a human error for which we take responsibility! We understand your frustration and wish it had gone differently! If you would like to give us another chance, please get in touch with us and we will get your discount ready for you! :) we would love to do that! Best wishes from Hamburg!

Posted 11 months ago

“Poor quality. If I could give zero stars, I would. I received the Berlin watch as a gift and in less than a week the strap broke. Customer service was of little help, simply informing me that the strap is not covered under the warranty program. Waste of money.”

Helpful Report

Posted 1 year ago

Moin from Hamburg, thank you for your feedback! If your strap has broken due to a material defect, we will certainly replace it for you. :) Please send a photo of the defect to our customer service so that we can get the best overview of the issue. You will understand that the wear and tear of straps through daily use is not covered under the two-year warranty, as this wear and tear is dependent on factors such as skin/sweat, etc.

Posted 1 year ago

“Very disappointed with the carrier’s service. The carrier delivered the package to the wrong address and I have no way of getting a refund or sending a new watch. I have no response from Sternglas support and the carrier…”

Helpful Report

Posted 1 year ago

Moin Félix-Antoine, thank you for your feedback! I am sorry to hear that. Please get in touch with our customer service again. As far as I can see, we haven't received any further updates. Don't worry :) - Your package is, of course, insured! If you haven't received your order, we will initiate an inquiry with DHL or refund your payment.

Posted 1 year ago

“I had 2 Sternglas orders cancelled. One through an authorized retailer (hsJohnson) and one through Sternglas directly. The first order was cancelled after 3 weeks of waiting as the retailer said that Sternglas never delivered the product to them. My order through Sternglas was cancelled, despite me working closely with their team to get an order in before Christmas. My order now won’t arrive in time. Very disappointed with my experience.”

Helpful Report

Posted 1 year ago

Moin Anonymous, we are very sorry that your shopping experience with our retailer was so unfortunate. As I have seen, our customer service was able to offer you the discount in our store afterwards and the watch was sent to you :) We take responsibility for the delay, this should not happen! If there is anything else we can do for you, don't hesitate to contact us! Best wishes from Hamburg!

Posted 11 months ago

“What went wrong..? Well, this company do not reply to emails (I sent an email Thursday 23 November at 18:24 GMT). I called their phone number which costs me a high fee because it is a German phone number and there is only a recorded message without ability to speak to a human (the message of course is in German not the International language of English). How does this company expect to sell to non-German countries? Please will you look for my email of 23 November and respond (today is 29 November)”

Helpful Report

Posted 1 year ago

Moin M. Roberts, thanks for your message! We are sorry that there was a misunderstanding :) Our German number is actually for our German customers, so that's why the announcement is also in German :) As I can see in the system, we answered your mail from 11/23/2013 directly on 11/24/2013. Please let us know if it has arrived and if there is anything else we can do for you :) Our service is really important to us and we are here for you! Best wishes from Hamburg!

Posted 11 months ago

Sternglas GmbH is rated 4.8 based on 2,415 reviews