Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,415 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,415 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After 18 months of consideration i finally relented. All expectations were met, very glad i opted for the 42mm face. The exceptional customer service sealed the deal.”

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Posted 1 day ago

“Good brand experience. Simple order and payment. Extremely fast shipping.”

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Posted 2 days ago

“I ordered two straps. The quality is ok, but I'm a bit dissapointed that pictures and reality is not the same. Therefore, I'll probably return the brown leather strap that I bought. Further, I do not under stand that I'm forced to use DHL Express, which is rather expensive, when you take into account, that I only live 300 km from Hamburg.”

Helpful Report

Posted 3 days ago

Moin Erik! Thank you for your honest feedback! We're sorry to hear that the brown leather strap didn’t fully meet your expectations. While we do our best to represent our products as accurately as possible in the photos, lighting and screen settings can sometimes cause slight differences in color or texture. Of course, you’re welcome to return the strap if it doesn't suit your preferences. Regarding the shipping: we understand your concern, especially considering your proximity to Hamburg. We're continuously working on improving our logistics options, and feedback like yours is very helpful in that process. We'll take your comment into account as we look for more flexible and cost-effective shipping methods. Best regards from Hamburg!

Posted 1 day ago

“Good brand.”

Helpful Report

Posted 2 weeks ago

Moin Tauno! Thank you for your kind words! We're happy to hear you think positively of our brand — that really means a lot to us. Best regards from Hamburg!

Posted 2 weeks ago

“A group of young people who keep alive concepts from the last century, a great mission!”

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Posted 2 weeks ago

Moin Fabrizio! Thank you for your thoughtful comment! We're really happy that you appreciate the way we blend timeless concepts with modern design. It’s a mission we’re passionate about, and your recognition means a lot to us! Best regards from Hamburg!

Posted 2 weeks ago

“They want to please.”

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Posted 4 weeks ago

Moin Howard! That’s a lovely way to put it — and exactly what we aim for! We’re really happy You’ve felt that care and intention behind what we do. Best regards from Hamburg!

Posted 4 weeks ago

“Nice website and nice watches for nice prices.”

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Posted 4 weeks ago

Moin Benno! Thanks a lot for your kind words! We're really glad to hear that you like our website, designs, and pricing—creating a great experience all around is exactly what we aim for. Hope your new watch brings you lots of joy! Best regards from Hamburg!

Posted 4 weeks ago

“A good minimalist watch however I holpe you willl have a 40mm size watch in your next batch of design.”

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Posted 1 month ago

Moin Jose! Thanks a lot for your feedback! We're glad to hear you like the minimalist design of your watch. A 40 mm size is definitely a popular request, and you're not alone in hoping for that — we’ll make sure to pass your suggestion on to our design team. Who knows, maybe there’s already something in the works! Best regards from Hamburg!

Posted 1 month ago

“Great watches with great design and affordable prices. Good customer experience with fast shipping world wide and customs free!”

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Posted 1 month ago

Moin Amit! Thank you for your kind words! We're happy to hear that you enjoyed the design, pricing, and especially the smooth experience with fast, customs-free shipping. It's great knowing that everything went well and that you're satisfied with your Sternglas watch! Best regards from Hamburg!

Posted 1 month ago

“I like very much all of your designs and style.”

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Posted 1 month ago

Moin Alessio! Thank you so much for your kind words! We're really glad to hear that our designs and style resonate with you. It means a lot to us to know that our approach to clean, timeless aesthetics is appreciated. We hope You’ll continue to enjoy discovering new pieces from our collection! Best regards from Hamburg!

Posted 1 month ago

“Ordered the Naos quartz- black dial with milanaise metal band. Very nice watch. Simple design. Black on silver is always a winner in my book. I spent months looking at probably 1000+ watches of all kinds before settling on this one. In this price range, more can be had (seconds hand, chrono, etc), which I didn't discover until after ordering this one. $150 feels like. better price range for this relatively bland piece. 38mm and thin case height were the combo I was after so I'm OK with the purchase. One issue for me is I popped the clasp open to adjust to my wrist size but the clasp isn't relocking. The Sternglas (and Youtube) instructional vids don't quite help as my clasp is slightly different than the one(s) in the vids. 1 week after purchase and I still haven't worn it yet due to this issue.”

Helpful Report

Posted 1 month ago

Moin Dennis! Thank you so much for choosing our Naos Quartz and for sharing your thoughtful feedback! We're glad to hear that the simple black-on-silver design caught your eye after such an extensive search. We totally get that in this price range, some models may offer additional features, but it’s great to hear that the slim 38 mm case and clean look were exactly what you were after. Sorry to hear about the clasp issue — that definitely shouldn’t hold you back from wearing your new watch. Our team will be happy to help you out with this. Just reach out via email or our contact form with a quick description or photo, and we’ll walk you through the proper adjustment or offer a replacement if needed. Thanks again for your patience and trust in us — we’ll make sure you get to enjoy your watch soon! Best regards from Hamburg!

Posted 1 month ago

“Good brand, nice shipping, quality products.”

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Posted 1 month ago

Moin Serkan! Thank you for your review! We are glad to hear that we could meet your expectations in all aspects. We wish you much joy with your new timekeeper. Best regards from Hamburg!

Posted 1 month ago

“Prodotto di grande qualità! Finiture eccellenti e cura dei dettagli.”

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Posted 1 month ago

Moin Andrea! Grazie per il tuo commento positivo! Siamo felici che tu apprezzi la qualità e la cura dei dettagli dei nostri orologi. Migliori saluti da Amburgo!

Posted 1 month ago

“My watch arrived quickly to Canada and arrived in good shape. Sternglas seems like a good company and I will likely buy again from them in the future.”

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Posted 1 month ago

Moin Andrew! Thank you for your kind words! We're glad to hear that your watch arrived quickly and in perfect condition. It's great to know you're considering another purchase in the future—we'd love to have you back! Best regards from Hamburg!

Posted 1 month ago

“Easy to deal with, good packaging to protect the watch.”

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Posted 1 month ago

Moin Kate! Glad to hear that everything went smoothly! We appreciate your feedback and hope you enjoy your watch for a long time to come. Best regards from Hamburg!

Posted 1 month ago

“Sternglas obviously puts a lot of thought into the design and materials they use to build their watches. I hope to pass this watch down to my son.”

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Posted 2 months ago

Moin Autumn! That’s a wonderful sentiment! We’re honored that you see your Sternglas watch as something worth passing down to the next generation. Our goal is to create timeless pieces that not only look great but also stand the test of time. Wishing you many years of enjoyment with your watch—and hopefully, your son will cherish it just as much in the future! Best regards from Hamburg!

Posted 2 months ago

“Sternglas made me very happy with their quick delivery and good customer communication. The watch I bought is the Naos Bauhaus III Edition in Black with the black metal strap. I have had it for a few weeks now. I really like the design and the strap although I have had problems with the catch since I shortened it to fit properly. It doubles up around the catch making it not so thin and a bit more difficult to close the clasp. More importantly though is that the Luminescent Luminova appears not working efficiently - at least the luminous dial is far from being as bright as in the marketing photograph on the website.”

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Posted 2 months ago

Moin Fred! Thank you for your thoughtful feedback! We're thrilled to hear that you were pleased with the quick delivery and customer communication, as well as the design of the Naos Bauhaus III Edition. We're sorry to hear about the issue with the catch after shortening the strap and the concerns with the luminescence of the dial. The brightness of the Luminova can sometimes vary depending on the lighting conditions, but we will certainly take your feedback into account. If you continue to experience any issues, please don't hesitate to reach out, and we will do our best to resolve it. Best regards from Hamburg!

Posted 2 months ago

“Nice watches for reasonable prices…..”

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Posted 2 months ago

Moin! Thank you for your feedback! We're happy to hear that you're pleased with the watches and the value they offer. We hope you enjoy your timepiece! Best regards from Hamburg!

Posted 2 months ago

“Nice watch nice design, my first minimalist watch. I really like the red on black.”

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Posted 3 months ago

Moin Salvatore! We're so happy to hear that you're enjoying your first minimalist watch! The red on black design really makes it stand out, doesn't it? Thank you for sharing your thoughts with us. Best regards from Hamburg!

Posted 3 months ago

“Great customer service and excellent delivery process. There is no info online specifically for the black thin metal strap (although it is not dissimilar to the Milanaise strap), which in fact is not so thin when you have to shorten the bracelet)”

Helpful Report

Posted 3 months ago

Moin Fred! Thank you for your detailed feedback! We're glad to hear that you had a great experience with our customer service and delivery. Your insight about the black thin metal strap is really valuable—we appreciate you sharing your experience with adjusting it. We’ll take this into account to improve our product information. If you need any assistance with the strap, feel free to reach out to us! Best regards from Hamburg!

Posted 3 months ago

Sternglas GmbH is rated 4.8 based on 2,415 reviews