Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Ballindamm 3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 1,815 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 1,815 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Montre de très bon choix, envois extrêmement rapide.Mouvement automatique bruyant sans être dérangeant. Firme à conseiller”

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Posted 3 days ago

“Beautiful watches! Got the Naos Automatik edition bronze. Just wish the dial was 40-42mm instead of 38mm. Still one of the most beautiful watches.”

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Posted 1 month ago

“I do like the company especially the style of their watches. I do wish there were more options for women that also have the date since there is only one style. It would also be nice to have the women’s bands individually available for purchase. There are a couple available but not all of them. And they make a squeaky sound because the bands are interchangeable. Still great quality watches.”

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Posted 1 month ago

“After researching bau haus watches I found Sternglas and was really impressed with design and price.”

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Posted 1 month ago

“The support team via Whatsapp is very efficient, I got answers quickly and I appreciate it. I hope that Sternglass will support in the future the 4 times payment proposed by Paypal.”

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Posted 1 month ago

“Great customer care, and timely delivery. No pun intended.”

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Posted 2 months ago

Thank you very much for your great review! :)

Posted 2 months ago

“The Argo dial has one of my favorite designs ever.”

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Posted 2 months ago

Moin Basil, that's lovely to hear! :) Thanks a lot for your nice review :D

Posted 2 months ago

“Nice retro design. Day/date slightly smaller than I expected.”

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Posted 2 months ago

Moin Phil, thank you for your feedback! It's great to hear that you like your new timepiece that much. :) I appreciate your feedback and will pass it on to our product team. Unfortunately, at the moment, it's not possible for us to offer watches with larger date displays.

Posted 2 months ago

“Good afternoon. After using the watch for a few days, I will tell you that everything is fine. Unfortunately I can't say the same about the strap. With the first use it already started to mark. I don't think it will last long. The truth is a shame and somewhat disappointed.”

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Posted 2 months ago

Moin from Hamburg, thank you for your feedback! I assume you're referring to the vintage strap. Don't worry! Scratches can appear quickly on it at first - this is because the vintage leather matures through external influences, resulting in a unique vintage look while also making it durable and long-lasting. :) If you don't like the look, we also have many leather straps with a smooth surface. :-)

Posted 2 months ago

“Great customer service. Fast shipping and delivery. More room for improvement when it comes to packaging”

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Posted 2 months ago

Moin Richmond, thank you for your review. :) I appreciate your feedback and will pass it on to our shipping team.

Posted 2 months ago

“Love the design and finish of Sternglas!”

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Posted 3 months ago

Moin Holger, thank you for your review! I am very happy that you are satisfied :)

Posted 2 months ago

“I am really surprised that the watch was scratched so easily… 🥲🥲😞”

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Posted 3 months ago

Moin Mezen, thank you for your feedback! I see, everything has been resolved through customer service. :) I would have been very surprised if the glass of your watch could scratch - because we only use sapphire glass! Sapphire is the third hardest transparent material in the world - after diamond and moissanite. :) Curved sapphire crystal not only looks good, it makes the durable watch crystal even more resistant. This makes it virtually impossible for your sapphire crystal watch to get scratched in everyday life. ;D

Posted 2 months ago

“Very happy with the watch. Not so happy with the cross-sell in the ordering process (first trying to sell an extra strap, then after the sale offering the same strap with a discount). Also, very mixed communication in German and English. Would be great if you can change everything to English for non German customers.”

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Posted 3 months ago

Moin Justin, thank you very much for your review. If there have been any misunderstandings with your order, I apologize. It's also very important for us to ensure smooth communication with our customers - if you were not consistently addressed in English, even though you always emailed us in English, then this was an oversight. If you need any further assistance or have any questions, please feel free to reach out to us anytime through our customer service. :-)

Posted 2 months ago

“I really appreciate that fine design is available at a price I can afford, and applaud the stated mission of the company. I hope the company persists with its innovative approach to the marketplace. I also appreciate their fair pricing and quick service for US customers. The Dollar-Euro exchange was seamless and the rate very close to public exchange. (This is not the norm for purchases from the US for other European products.) So thank you Sternglas, and I look forward to seeing further products from your workshops.”

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Posted 3 months ago

Moin James :) Thank you very much for your wonderful feedback! We are delighted to hear that you are so satisfied. :-)

Posted 2 months ago

“The Naos Quartz is a beautiful, well made piece. I just wish it had a third hand to count the seconds.”

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Posted 3 months ago

Moin Ethan, thank you for your feedback! We deliberately omit the second hand in most Naos models as quartz watches because each additional feature of the watch affects battery life. The Naos excels precisely with its simple design and reliability :) However, we have considered that some customers desire a second hand. Therefore, our other quartz models have a second hand, and the new Naos Edition Sport does as well. :-)

Posted 2 months ago

“All good, quick delivery and good quality watch.”

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Posted 4 months ago

Moin Javier, thats great to hear! Thank you for your review :)

Posted 2 months ago

“Bought the Naos Quartz in the 38mm version. For 200 euros Sternglas offers outsanding quality. The dial is splendid. I would recommend it”

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Posted 4 months ago

“Great watch and it shipped quickly.”

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Posted 4 months ago

“Ordered the Hamburg automatic a few days before Christmas. I like the minimalist Bauhaus design at an affordable daily wear price point and this item did not disappoint. Amazingly the order literally arrived 2 days later and before Christmas. The watch is as shown on the website and looks beautiful. Seconds hand does not line up perfectly but this fine by me as it indicates manual rather than machine assembly, and this does not impact watch accuracy. 4/5 rather than 5/5 due to strap quality, the strap is fine and comfortable I just wish it was a little bit more substantial and thicker, with a deployant clasp as I think it will wear out quickly at the buckle.”

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Posted 4 months ago

“Ordering internationally was relatively easy, however I hope Sternglas will be able to get more US retailers soon that will carry a better selection.”

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Posted 4 months ago

Sternglas GmbH is rated 4.8 based on 1,815 reviews