Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Ballindamm 3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 1,829 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 1,829 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the website. We had a manufacturing error with the first one, but Sarah at Sternglas took care of the return and replacement, and the new is perfect.”

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Posted 10 months ago

“Lovely watches, in Bauhaus style. The watches arrived quickly and well-packed. Nice price-to-performance ratio.”

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Posted 11 months ago

“The purchase experience was very good. Even the return process was easy and convenient.”

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Posted 11 months ago

“Exacly what I imagine receive”

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Posted 11 months ago

“It was my first automatic watch. I was a little scared cause I didn't know if the size would fit with my wrist, but now I'm really happy because the watch is simply fantastic.”

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Posted 11 months ago

“Unfortunately the watch did not fit. Sarah was very helpful with the return.”

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Posted 11 months ago

“Order process was not smooth. Card was charged but order was cancelled by Sternglas citing fraud concerns. After chatting on whatsapp (super helpful) reordered successfully. Credit card was refunded for the first order and then charged for the second order. And then I got two watches shipped. And when i write back to Sternglas, the whatsapp doesnt respond anymore. Glad to have two watches - shared with a friend.”

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Posted 11 months ago

“C'est mon premier achat chez Sternglas et je ne suis pas déçu. De la livraison c'est faite rapidement sans difficulté. La montre est de très bonne qualité et avec des finitions parfaites.”

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Posted 11 months ago

“Delivery and treatment were fantastic by the company in all senses, even in the refund process.”

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Posted 1 year ago

“Hallo Liebe Leute bei Sternglas, ich habe meinen Band erhalten, danke schön. Ich hatte schon einen, die farbe war dunkler. Deshalb bin ich ein bisschen entteuscht, ich weiss nicht warum der Band jetzt heller ist. Die Auslieferant hat mir keine SMS oder EMail bevor die Auslieferung gesendet, er war plötzlich vor meiner Tür, und natürlich ich war nicht zu Hause. Zwar in 2 Strassen entfernt, er konnte mich nicht warten, und er verweigert sich die 2 Strassen Strecke nehmen. Bitte prüfen, welche ungarische Auslieferungpartner am Ende die Lieferung machte, und mein Feedback an deren durchzugeben. Ich habe für die Auslieferung bezahlt, ich erwarte eine SMS vor Auslieferung. Ich bleibe weiterhin ein Sternglas fan, blos bin ich jetzt ein bisschen entteuscht. Schönen Tag für Euch! MfG János”

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Posted 1 year ago

“Good quality and style for the price.”

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Posted 1 year ago

“Solid Watch design and color dial will blow you away. My only wish they step up with Lume on the there watches. Markers and Hands in BGW9 would look amazing. Team are you listening. Other than that the watch is a must have for your collection”

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Posted 1 year ago

“The purchase went well and was easy to do and the delay of the delivery was well announced to be roughly 3 months. The only thing to mention, what would be nice, is to have had some sort of status / update in between the order- and delivery time.”

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Posted 1 year ago

“Really liked the company and their mission - but see below”

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Posted 1 year ago

“The watch arrived in great shape. Quick delivery. There was some silly issue with the credit card in the beginning (they didn’t like purchases from Germany) but PayPal worked just fine. The watch itself is what I hoped for - stylish, minimalist, well made, easy to adjust. Good price for a very nice watch. I will be wearing this watch a lot in the coming days. Thanks!”