Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Ballindamm 3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 1,815 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 1,815 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looks nice but arrived with the crown lose. Made me worry about the quality.”

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Posted 2 weeks ago

“Watch is beautiful! The only complaint I have is the noise from moving around. I have other automatic watches with no issues in noise, but this one does fairly make a decent amount of noise when moving. Other than that high quality and beautiful watch”

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Posted 2 weeks ago

“The tachymeter has a nice looking dial but is overpriced in my opinion. I would be happy paying $200-$240 for this piece. After spending $340 I don't feel like I have gotten my money's worth. The movement could be better and there are better movements out there for this price range. My suggestion is do more research than I did. Over all I decided to keep it.”

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Posted 3 weeks ago

“Watch design is great! Movement is not.”

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Posted 3 weeks ago

“Good service, too much communication. I do dot want to hear from you daily.”

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Posted 4 weeks ago

“The watch looks beautiful, but it runs fast a couple of minutes a day which is probably too much. But then, it an "automatic" which is what I wanted The delivery by dhl, wasn't to my address as I had to collect it. Still I liked the watch despite these issues”

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Posted 1 month ago

“waiting on two return labels. Great watches but having trouble returning both watches.”

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Posted 1 month ago

“Dial is very minimal and elegant BUT the seconds hand do not match the seconds graphic marking on the dial on the Hamburg quartz watch.”

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Posted 1 month ago

Moin from Hamburg, thank you for your feedback ! Basically, during production, the second hand is pressed onto the second wheel. While it's theoretically possible to align it perfectly with the markings on the dial, it's a highly complex process that usually only high-end watches with four-digit prices can achieve. Unfortunately, it's not feasible for us to make it more precise and still stay within our price range. I asked our watchmaking workshop if it's possible to adjust the second hand afterward. The watchmaker told me it's technically possible but not recommended because it would require disassembling the entire watch. Also, due to natural influences, the hand could slightly deviate again over time, making the adjustment temporary. I'm sorry that this effect bothers you. You're welcome to return the watch free of charge if you can't live with it. We also have various quartz models without a second hand that might suit you. :)

Posted 1 month ago

“Hi Sarah, I am pleased with my Sternglas watch but unfortunately the conecting piece on the strap has fallen off when I took the watch off last night. I am not happy with this, would it be possible to exchange the strap for a leather one? Do the leather straps have a conventional connector? Regards, Richard Stutchbury.”

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Posted 2 months ago

Moin Richard, thank you for your feedback! I apologize for the inconvenience with your watch strap. Please contact our customer service directly at support@sternglas.com - my colleagues will assist you with any issues. :-)

Posted 2 months ago

“I bought a Berlin watch a week or so ago. V impressive and good looking BUT with a major flaw. It is almost impossible to see the silverish hands in anything but strong sunlight against the green background. You have to twist your wrist over and over to see the time. Which is a design fault in a watch...”

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Posted 3 months ago

Moin, thank you for your feedback! I apologize that your new watch isn't meeting your expectations completely. If you don't wish to keep it, feel free to reach out to our customer service directly. I'll immediately pass your feedback along to our product team.

Posted 2 months ago

“Watch looks good, but quality control is poor. The big seconds hand doesn't line up to 12h. What's worse is that when I got the watch it was completely misaligned. The chronograph minutes dial and the big seconds hand when reset, moved to completely wrong positions. Thankfully you can mostly fix it by yourself (which makes is even worse that you didn't even bother to check), but as mentioned already, the big seconds hand is not possible to align properly.”

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Posted 3 months ago

Moin Tomás, thanks a lot for your feedback! Please accept my apologies for your disappointment. Indeed, it can happen that the second hand of the tachymeter doesn't align perfectly with the 12 o'clock position. However, this can be easily fixed. Please pull the crown to the last position and then press the top button. This will allow you to adjust the second hand precisely and bring it back to the correct position. On our website, you will find a suitable manual for your tachymeter.

Posted 2 months ago

“I didn’t receive my item and they asked for this feedback before they had resolved the missing item, but it was probably because of DHL. that it went missing in the first place”

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Posted 4 months ago

“I have had a bit of back and forth with Sternglas over the years, and hands down, they have been helpful. Great customer service. I also enjoy my Quartz Naos, which, so far, works fine. (I used to own a discontinued Roncalli, which was a beautiful watch with issues; a pity. I still miss my Roncalli every day.) And the Naos is a nice design, a durable watch (at least it seems like it; I only owned it for a few months). I am on the fence about the quality of the straps, however. The quick-release pins seem to be of shallow quality. Sternglass may be better off revisiting manufacturing or returning to the non-quick-release pins.”

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Posted 7 months ago

Moin Christian, thanks for your feedback! I'm very sorry that Roncalli is no longer available, and you miss it. I hope that you will come to love your new watch just as much over time :) I will certainly pass along your feedback about the straps to our product team. Kind regards from Hamburg :D

Posted 7 months ago

“I ordered a Naos White and it was shipped very quickly as promised. However, it was stuck in a warehouse in another city for over two weeks with little reason as to why. I suspected customs but was never given an answer by Sternglas. They were very responsive to my email inquiries, but I wish they could have either told me that this kind of thing happens frequently, or given me some time estimate (as I had no idea whether the watch would ever be delivered), or pushed for the watch to clear customs more quickly. The day before I finally got notice it was leaving that warehouse, I had decided I was going to request a refund if it didn’t arrive in the next week. I’m quite pleased with the product itself, just was disappointed by the time it took to deliver (over 3 weeks) and the lack of transparency about they the delivery process was taking so long.”

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Posted 10 months ago

“The two watches i bought look very nice, but they are not very substantial. Also, each one occasional has the winding mechanism inadvertantly disengage, changing the time.”

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Posted 11 months ago

“Quick dispatch, easy to use website, nice looking watches”

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Posted 1 year ago

“It’s just ok. Inside rim of clock face is white, not black like the pictures on the site. Hard to get second hand to sync up with minute hand. Second hand also jumps every time it passes by one point on the clock. “Made in China” clearly labeled on the clock and mechanism. Overall somewhat disappointed. Not much different, if at all, from all the other overpriced junk clocks online.”

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Posted 1 year ago

Dear Chris, thank you for your feedback. We're very sorry to hear that you're experiencing issues with your wall clock. Please report the damage via email to support@sternglas.de - we'll be happy to send you a replacement for your wall clock. :) Best regards from Hamburg!

Posted 11 months ago

“Got the wrong watch :/”

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Posted 1 year ago

Dear Angelo, thank you for your feedback. We are deeply sorry that you received the wrong watch. We hope we were able to resolve this issue for you. By now, you should have already received the correct watch. :) Best regards from Hamburg!

Posted 11 months ago

“Slipping in quality and customer care. Delivery was late after being promised delivery before Christmas.”

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Posted 1 year ago

“First I love the super fast shipping. And I support entrepreneurs which is a factor in my purchase decision.”

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Posted 1 year ago

Sternglas GmbH is rated 4.8 based on 1,815 reviews